Burkett Companies, The

This is in response to the complaint from [redacted] The basement had a exterior water issues that needed to be corrected by a plumberIt was discovered by the tech working on the siteWe called the managing office to inform them that we would not be able to complete the work until the water, that was coming into the basement from the exterior of the building, be addressA plumber came to the building over a week after the call was madeOnce we were notified from the managing office that the plumber has corrected the water issues, the techs resumed the remediation of the building's basementWe had to adjust the dry down process because of the extra water that came into the building during our remediationIn doing so the completion time of the remediation was extendedWe did not charge in full for the remediation of the basement at one timeThere was two paymentOne being the deposit of $5,and the other being $1,The project was completed in full

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI am just unsure who Karen is in the response they left Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me I have not yet heard from Above and Beyond Cleaning regarding this matter as promised.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The job was not completedThey never indicated that is was not completedThey property was left unsecured, and they kept the keys to delay our inspection of the propertyThey let our plumber in, and our plumber fixed what the requested to be fixed This response from the company is an outrageous exaggeration of the facts Their response, is worse then the care and workmanship they providedThis is service completely shameful
Regards,
*** ***

Good afternoon, We are going to rectify this situation immediately We are sending a check for the cost the customer is asking for as a refund in the amount of $ This check will be mailed directly to the customer by this Friday October 30,
Sincerely,Above and Beyond

This is in response to the complaint from [redacted] The basement had a exterior water issues that needed to be corrected by a plumber. It was discovered by the tech working on the site. We called the managing office to inform them that we would not be able to complete the work until the water,...

that was coming into the basement from the exterior of the building, be address. A plumber came to the building over a week after the call was made. Once we were notified from the managing office that the plumber has corrected the water issues, the techs resumed the remediation of the building's basement. We had to adjust the dry down process because of the extra water that came into the building during our remediation. In doing so the completion time of the remediation was extended. We did not charge in full for the remediation of the basement at one time. There was two payment. One being the deposit of $5,095.00 and the other being $1,900.00. The project was completed in full.

In response to the customer’s complaint ([redacted]  [redacted]) ~ ID#: [redacted] - $1,203.75.    Please be advised that Above and Beyond Unlimited Cleaning will be issuing a refund check in the amount of $872.05 ~ * ($1,203.75 less the $331.70 Sample Fee which was a courtesy fee that has...

already been given to the customer.)   If you have other questions or concerns, please do not hesitate to contact us.   Thanking you in advance for your cooperation in this matter.   Sincerely,   Carl B

Above & Beyond Unlimited Cleaniong will be reaching out and are looking to return the amount she is asking for.

I am sending this in regards to [redacted] ID [redacted]   I am writing on behalf of the company Above and Beyond Unlimited Cleaning.  We would like to settle the case with [redacted].  I would ask that you also send a copy to...

Karen so she is aware that we are going to be settling this dispute by sending Karen a check in the amount of $1037.07 by the end of this week.   If there are any questions regarding this please do not hesitate to contact me.     With kind regards   Barbara Above and Beyond

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I am just unsure who Karen is in the response they left.
Regards,
[redacted]