Burkett's Pressure Washing

Hello, We have reviewed our records of order *** and have a responseShortly after delivery of what should have been a Violin package, we received word from this customer that what was received was a "headphone case"After attempting to clarify matters unsuccessfully, we offered a
return label to expedite mattersThe customer then contacted us nearly two weeks later to let us know that the item was returned to them in errorAs a result, we provided another shipping label as an accommodation despite the original label coming up as unused, without any scansShortly thereafter, the customer claimed a successful shipment with UPS but again, the label read unused and nothing had arrived at our warehouseAt this point the customer began complaints, but despite our repeated attempts, they never provided any proof of shipment and nothing was received at our warehouseIt was also during this time that the customer ceased payment on the order and threatened chargebacks. While we would have been happy to resolve this matter for the customer, we were not given any proof of shipment and still have not received the item at our warehouseWe believe that we have been fair and have proceeded appropriately

I don't accept the response because they didn't say anything that helpedI have all copies of emails sent and I said nothing about a headphone caseI said headphones. And they obviously received it if the package says rejectedEven the woman I spoke to said they received itGoogle voice records my conversations

Complaint:
I am rejecting this response because: you did not answer my question and it was used because that's why you rejected itI can get proof from the mail man that the box was light and I will proceed to sue you if you don't fix the problemI have no need to be wasting my time over this matter! I have used the second label and it was returned to meMy google voice recorded a conversation I had with someone who said that they received the headphonesSo don't even try to give me thatYou're the ones who rejected it unless you purposely gave me the wrong address

I am rejecting this response because:since you're going to repeat yourselfI will too. I got no VIOLEN and the woman on the phone confirmed recipes from USPSUPS transferred to USPS and that's how u got itDon't play with me. If you're going to Harass me every morning at am asking for payment and leave voice mails saying I owe you moneyThen actually send the thingIf not stop harassing me. And fix the invoice. U got the headphones back u know u didStop lien

Hi,Unfortunately, this order is already sent off to third party collectionsWe are not the company that is contacting this customerWe did not receive the package, so we are not able to setup a refund. We have made our final decision, and after months of contact with the customer, are not able to help any further. thanks

Again, as mentioned in our previous correspondence, you are legally liable for the entire amount of the order that was not paidWhen the order was placed, you agreed to the terms and conditions set forth in order to finance your orderAll records indicate that the correct item was shipped and receivedEvery attempt to resolve the issue was met with resistance and a complete lack of proof that you received anything other than the items orderedWe had given you several chances to resolve any possible issues and you chose not to do so.Our records indicate that not only did we ship you the correct item, but also that you failed to use the label provided to send back anything received in errorWithout any indication or proof that you received anything other than what was ordered, we must proceed with that in mindWe are considering this the end of this matterAs mentioned before, the debt is now with a third-party collections agencyAny further correspondence should be directed to themLikewise, if legal action is taken, your lawyer may contact us or that agency for any further queries

As stated previously:Hello, We have reviewed our records of order *** and have a responseShortly after delivery of what should have been a Violin package, we received word from this customer that what was received was a "headphone case"After attempting to clarify matters
unsuccessfully, we offered a return label to expedite mattersThe customer then contacted us nearly two weeks later to let us know that the item was returned to them in errorAs a result, we provided another shipping label as an accommodation despite the original label coming up as unused, without any scansShortly thereafter, the customer claimed a successful shipment with UPS but again, the label read unused and nothing had arrived at our warehouseAt this point the customer began complaints, but despite our repeated attempts, they never provided any proof of shipment and nothing was received at our warehouseIt was also during this time that the customer ceased payment on the order and threatened chargebacks While we would have been happy to resolve this matter for the customer, we were not given any proof of shipment and still have not received the item at our warehouseWe believe that we have been fair and have proceeded appropriately