I signed a contract on March 28, The salesperson, [redacted] said the project would start in six weeks and would last a week to ten days There was no start or end date on the contract and I understand why he left it blank I owed three payment They front loaded the payments, $for prep, $tile work, $plastering I have paid $and no plastering has been done$is the actual cost of the plastering, I have prepaid for something I have not receivedThey drained the pool June 1, They promised to do the plastering June 24, no show Some tile trim people came today and worked hours and goneI have called nearly every business day trying to reach someone other than the customer service rep No one returns my calls
They are the worst, replastered my pool twice in months, did a horrible job both timesIf they can't replaster a pool successfully on attempts, they should not be in businessTake my word, go with someone else!!!!!!
I reviewed complaint and looked up all of our info on this project Project was sold on the 28th of March, It was approved by management and processed through scheduling on the 7th of April As you can imagine that time of year is extremely busy and we tell our salesmen to explain to customer that once contract is scheduled start would be within the next to weeks Here's the schedule from start to finish.Pool Drain 6-1-17Installation of Tile 6-7-17Prep/sandblast of pool 6-12-17Equipment installation 6-16-17Remodel service 6-26-17Plaster 6-30-17Start up / pool operational 7-2-17.Note during this time we experienced a heat wave in the week of the 19th to the 23rd of June, this pushed our schedule back because we couldn't work as much in those conditions We only could do one plaster job a day per crew instead of the or a day when the weather isn't as hot We feel terrible that the customer was upset about this but as you can see for the time of year and weather conditions that is the quickest we can do it As far as the money goes nothing changed from the contract that customer signed on the 28th of March If customer had an issue with it he could of addressed that concern pre signing of contract If there's anything else that I could answer please let me know
I signed a contract on March 28, The salesperson, [redacted] said the project would start in six weeks and would last a week to ten days There was no start or end date on the contract and I understand why he left it blank I owed three payment They front loaded the payments, $for prep, $tile work, $plastering I have paid $and no plastering has been done$is the actual cost of the plastering, I have prepaid for something I have not receivedThey drained the pool June 1, They promised to do the plastering June 24, no show Some tile trim people came today and worked hours and goneI have called nearly every business day trying to reach someone other than the customer service rep No one returns my calls
They are the worst, replastered my pool twice in months, did a horrible job both timesIf they can't replaster a pool successfully on attempts, they should not be in businessTake my word, go with someone else!!!!!!
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I reviewed complaint and looked up all of our info on this project Project was sold on the 28th of March, It was approved by management and processed through scheduling on the 7th of April As you can imagine that time of year is extremely busy and we tell our salesmen to explain to customer that once contract is scheduled start would be within the next to weeks Here's the schedule from start to finish.Pool Drain 6-1-17Installation of Tile 6-7-17Prep/sandblast of pool 6-12-17Equipment installation 6-16-17Remodel service 6-26-17Plaster 6-30-17Start up / pool operational 7-2-17.Note during this time we experienced a heat wave in the week of the 19th to the 23rd of June, this pushed our schedule back because we couldn't work as much in those conditions We only could do one plaster job a day per crew instead of the or a day when the weather isn't as hot We feel terrible that the customer was upset about this but as you can see for the time of year and weather conditions that is the quickest we can do it As far as the money goes nothing changed from the contract that customer signed on the 28th of March If customer had an issue with it he could of addressed that concern pre signing of contract If there's anything else that I could answer please let me know