Burkett's Pressure Washing

Again, as mentioned in our previous correspondence, you are legally liable for the entire amount of the order that was not paid. When the order was placed, you agreed to the terms and conditions set forth in order to finance your order. All records indicate that the correct item was shipped and received. Every attempt to resolve the issue was met with resistance and a complete lack of proof that you received anything other than the items ordered. We had given you several chances to resolve any possible issues and you chose not to do so.Our records indicate that not only did we ship you the correct item, but also that you failed to use the label provided to send back anything received in error. Without any indication or proof that you received anything other than what was ordered, we must proceed with that in mind. We are considering this the end of this matter. As mentioned before, the debt is now with a third-party collections agency. Any further correspondence should be directed to them. Likewise, if legal action is taken, your lawyer may contact us or that agency for any further queries.

Hello,  We have reviewed our records of order [redacted] and have a response. Shortly after delivery of what should have been a Violin package, we received word from this customer that what was received was a "headphone case". After attempting to clarify matters unsuccessfully, we offered a...

return label to expedite matters. The customer then contacted us nearly two weeks later to let us know that the item was returned to them in error. As a result, we provided another shipping label as an accommodation despite the original label coming up as unused, without any scans. Shortly thereafter, the customer claimed a successful shipment with UPS but again, the label read unused and nothing had arrived at our warehouse. At this point the customer began complaints, but despite our repeated attempts, they never provided any proof of shipment and nothing was received at our warehouse. It was also during this time that the customer ceased payment on the order and threatened chargebacks.   While we would have been happy to resolve this matter for the customer, we were not given any proof of shipment and still have not received the item at our warehouse. We believe that we have been fair and have proceeded appropriately.

We have reviewed the order in question and have a response. During the phone call to our customer service representative on 12/20/17, this customer admits to installing the speaker and mentions that it "pops and cracks, it don't work with my system". As a result, we unfortunately would not be able...

to take this item back as it has a return exception. This is mentioned on the product page and there is a warning during the checkout process as well. We apologize for any inconvenience associated with this. Thank you.

Complaint: 10617308
I am rejecting this response because: you did not answer my question and it was used because that's why you rejected it. I can get proof from the mail man that the box was light and I will proceed to sue you if you don't fix the problem. I have no need to be wasting my time over this matter! I have used the second label and it was returned to me. My google voice recorded a conversation I had with someone who said that they received the headphones. So don't even try to give me that. You're the ones who rejected it unless you purposely gave me the wrong address

As stated previously:Hello,  We have reviewed our records of order [redacted] and have a response. Shortly after delivery of what should have been a Violin package, we received word from this customer that what was received was a "headphone case". After attempting to clarify matters...

unsuccessfully, we offered a return label to expedite matters. The customer then contacted us nearly two weeks later to let us know that the item was returned to them in error. As a result, we provided another shipping label as an accommodation despite the original label coming up as unused, without any scans. Shortly thereafter, the customer claimed a successful shipment with UPS but again, the label read unused and nothing had arrived at our warehouse. At this point the customer began complaints, but despite our repeated attempts, they never provided any proof of shipment and nothing was received at our warehouse. It was also during this time that the customer ceased payment on the order and threatened chargebacks.   While we would have been happy to resolve this matter for the customer, we were not given any proof of shipment and still have not received the item at our warehouse. We believe that we have been fair and have proceeded appropriately.

Complaint: [redacted]
I am rejecting this response because:
the speaker didn't work from the start, was NEVER installed, 
Regards,
[redacted]

Hello,  In regards to this customers rejection of our recent rebuttal we have a reply. The claim that they were charged for the price of another Bose model is not true. On 10/28 when the item was purchased it's listed price was $1799.00. This price was reduced on 11/1 to $1619.00 based on an agreement with have with Bose. If the customer would like to contact the manufacturer that can be confirmed for them. Furthermore, we have the web traffic data from the day of their purchase which is listed below. It clearly shows they selected the Bose L1 Model 1S with B1 Bass Module (New) system.[redacted] [redacted] [redacted] [redacted]
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  From all of the information we have seen, the claims from this customer are the result of purchasing the wrong item on accident. As a result, our previous stance on the matter stands. Thank you.

Complaint: [redacted]
I am rejecting this response because:I will not contact this company to discuss anything with an account representative about a fraudulent account because I DO NOT HAVE AN ACCOUNT WITH THEM. I would like a call from the CEO.
Regards,
[redacted]

Hello,  In regards to the complaints from [redacted] we have a response. After a review of the web data captured during their visit to our site, we can see that on the evening of 10/28/2015 item Bose L1 Model 1S with B1 Bass Module was added to the customers cart and an order was...

placed for this shortly after. The claim that a customer service representative stated there was a "computer glitch" of some sort was determined to be false after reviewing the call in question, which took place on 11/03. In actuality, the customer repeatedly suggested an error of some kind occurred, but was refuted by the representative who explained how that could not be the case. Later that day, the customer was sent clear return instructions that mention return shipping costs are their responsibility. While the customer is correct that the price they paid for the Bose item is not the same as what is currently listed, this is totally normal and due to a recent price drop authorized by Bose.   Due to the details mentioned above we will not be proceeding with a refund of the return shipping costs on the order. Thank you.

We have review order [redacted] and have a response. On 6/30/2016, this customer placed an order which showed a delivery date of 7/6/2016. On 7/13/16, we were contacted and informed that a package was missing. On 7/15/2016, we attempted to ship a replacement, however the item went out of stock for a...

brief period of time. On 7/19/2016, a supervisor spoke with the customer to inform them that we had received more of this item and upgraded them to an overnight delivery method for free as an accommodation. They were warned at this time, since we just got them, they may not be allocated to a sellable inventory until the following day. This is what ended up happening and finally the replacement was able to ship on 7/20/2016, the same day as this complaint. The item currently shows delivered on 7/21/2016 with a signature from the customer in question. While we are sorry the customer feels manipulated, that certainly wasn't the case and at this point we are considering the matter resolved. Thank you.

Hello. We have an update regarding the fraud concerns as stated in your Revdex.com message. Please call us at ###-###-#### at your earliest convenience and an accounts representative can assist you. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I am very satisfied with the Roland AC-40 and my overall experience with zzounds.  A neighbor to whom the package was delivered by mistake has forwarded the merchandise to me.  I understand the problem was with the shipper and not zzounds.

Hello,We would first like to apologize for any inconvenience. Unfortunately, lost shipments are sometimes part of ordering items online and dealing with major carriers. We have advertised policies in place to protect our customers in the event that a shipment is lost. In the event a shipment is...

missing, we initiate an investigation with the carrier and offer a replacement item shipped via an expedited delivery method or a full refund for the order. An investigation has already been initiated with the carrier in an attempt to locate the missing package.  In this case, we no longer carry the item so a replacement was not an option. As a result, the customer has been issued a full refund. The funds should be available within a couple of business days, depending on the financial institution. If the original shipment is located, we request that the customer notifies us. Again, we apologize for the inconvenience. When these issues arise, we do our best to resolve them as quickly as possible.

Complaint: [redacted]
I am rejecting this response because: the price that was charged was for the Bose L1 Model 1S with B2 Module, not the Bose L1 Model 1S with B1 Module. No price change occurred from the time I viewed the ad to the time I made the order.
The company is being fraudulent and I want this matter investigated further. I want to see the exact ad from their website from the exact day that the order was placed. I also want to see the website shot that they say they have that shows I ordered the Bose L1 Model 1S with B1 Module versus the Bose L1 Model 1S with B2 Module.
Regards,
[redacted]

We have examined [redacted] recent orders with us and have a response. While we apologize that they are having issues with the KRK VXT8 Active Studio Monitor purchased from us, unfortunately it is now too far beyond our 45-day return policy for us to be able to help directly with an exchange...

or refund. Once outside of our return policy, we recommend that customers rely on their manufacturers warranty for assistance should something go awry with their product. At this point in time, we would be open to providing a credit to order [redacted] as an accommodation for ship costs to the manufacturer, but must first have the order made current as its installment plan is past due. We would also allow an exchange for the PreSonus AudioBox 1818VSL USB Audio Interface if that separate order ([redacted]) can be made current within a weeks time. We look forward to hearing from the customer. Thank you.

Hello,   We have reviewed the order in question from this customer and have a response. It looks like we first received word about this missing speaker yesterday, 6/28/17. The customer was informed we would be looking into this matter and within two hours we had a replacement shipped via...

FedEx's Priority Overnight service at no extra cost. As of this time on 6/29/17, FedEx tracking shows that the missing speaker was delivered. We apologize for any inconvenience regarding this short shipment and would consider this matter now resolved. Thank you.