I am rejecting this response because:The email specifically states that the cost includes the tax and all other fees The response that the business gave is a blatant lie When I showed them the email, they stated that they would not honor that price because it had been written as a "mistake" I had two other people with me who can verify what they said when we were there
I called the customer and told him we would do a refund as long as the bulb is in it's original wrappingWe do not require a copy of his Driver's licenseThe credit card refund must be done on the same credit cardWe do verify by ID (usually a DL) when a customer is using a credit card to make sure it is their ccOur return policy is posted by our parts counter and parts cashierI apologized to the customer if their was any misunderstanding and for his inconvenienceHe intends to come into store tomorrow Tuesday September 19,
I am rejecting this response because:The email specifically states that the cost includes the tax and all other fees The response that the business gave is a blatant lie When I showed them the email, they stated that they would not honor that price because it had been written as a "mistake" I had two other people with me who can verify what they said when we were there
I called the customer and told him we would do a refund as long as the bulb is in it's original wrappingWe do not require a copy of his Driver's licenseThe credit card refund must be done on the same credit cardWe do verify by ID (usually a DL) when a customer is using a credit card to make sure it is their ccOur return policy is posted by our parts counter and parts cashierI apologized to the customer if their was any misunderstanding and for his inconvenienceHe intends to come into store tomorrow Tuesday September 19,