Burkholder's Heating & Air Conditioning

I spoke with ** [redacted] this afternoonI informed him I was calling in regards to Revdex.com letter & to see if the boiler issues have been resolvedHe stated the boiler issues have been resolved other than the fact that when the temperature was very cold, the system seemed to have trouble reaching temperature that it was set toI explain that most system will experience the same issues in the extreme coldI did offer to come back (2-25-14) & go over the entire system againIn regards to the letter he stated that he was disappoint with the communication he received from ***I explained that we could not investigate the issue since [redacted] is no longer employed by the companyHe stated that he has been satisfied with the company since we issued the order to check his unit & the leak had been resolvedHe also stated that he did receive your letter, which was also appreciated [redacted] Service Manager Burkholder’s Heating & Air Conditioning, Inc Minor St Emmaus, PA Phone: ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I contacted Burkholder Heating and Air Incto repair my [redacted] Split heat/air conditioning unit They were recommended to me by [redacted] Supply to be knowledgeable of this type of unit.On 4/17/the Burkholder Tech checked the inside unit and said I needed a new fan motor I asked how much the new fan motor would cost with the installation.He said everything would cost $343.00, but would not tell me what the cost part It was flat rated and would be under a year warranty This unit is in a sun room and used very little The room has screened windows and the air conditioner wasn't used until late Sept On Sept18, 2014, I called Burkholder and told them that the unit wasn't working It shut down The fan had only speed instead of At that time I was told I needed another fan motor for the inside unit The cost would be another $ On OctI talked to a person called Keith and he denied any warranty and refused to tell me what the actual motor cost I feel I have a right to know what things cost plus installation I feel I was deceived and did not get what I paid for and I should be entitled for a refund of what I paid them I will never use this business again.Since the manufacturer doesn't make the unit any more, the unit must be completely replaced Regards, [redacted]

I have attached copies of our invoices which clearly state that our labor is guaranteed for days and our parts are warranted by the manufacturer** *** waited almost months before calling us back with the same issueWe confirmed with the factory that we did installed the correct motor but the factory informed us that the premature failure of the motor could be due to a bad control boardPlease keep in mind Burkholders did not install this piece of equipment which by the way is discontinuedMy technicians installed the initial motor and everything tested out fine. The customer ran the unit for months and then started having issues with the piece of equipment
I would be happy to take the $that *** *** paid Burkholders for the motor and apply it to a new UNIT
Thank you for your time…Please let me know if I can provide you with any other information
Sincerely
Robert B***

I spoke with *** this afternoonI informed him I was calling in regards to Revdex.com letter & to see if the boiler issues have been resolvedHe stated the boiler issues have been
resolved other than the fact that when the temperature was very cold, the system seemed to have trouble reaching temperature that it was set toI explain that most system will experience the same issues in the extreme coldI did offer to come back (2-25-14) & go over the entire system againIn regards to the letter he stated that he was disappoint with the communication he received from ***I explained that we could not investigate the issue since *** is no longer employed by the companyHe stated that he has been satisfied with the company since we issued the order to check his unit & the leak had been resolvedHe also stated that he did receive your letter, which was also appreciated
*** ***
Service Manager
Burkholder’s Heating & Air Conditioning, Inc.
Minor St
Emmaus, PA
Phone: ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I contacted Burkholder Heating and Air Incto repair my *** Split heat/air conditioning unit. They were recommended to me by *** Supply to be knowledgeable of this type of unit.On 4/17/the Burkholder Tech checked the inside unit and said I needed a new fan motor. I asked how much the new fan motor would cost with the installation.He said everything would cost $343.00, but would not tell me what the cost part. It was flat rated and would be under a year warranty This unit is in a sun room and used very little. The room has screened windows and the air conditioner wasn't used until late Sept. On Sept18, 2014, I called Burkholder and told them that the unit wasn't working. It shut down. The fan had only speed instead of 3. At that time I was told I needed another fan motor for the inside unit. The cost would be another $343.00. On OctI talked to a person called Keith and he denied any warranty and refused to tell me what the actual motor cost. I feel I have a right to know what things cost plus installation. I feel I was deceived and did not get what I paid for and I should be entitled for a refund of what I paid them. I will never use this business again.Since the manufacturer doesn't make the unit any more, the unit must be completely replaced
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:What is the question here, is that Burkholder failed to explain their billing process. Burkholder's employee checked the unit and replaced the motor he said was bad. They did not break down what the motor cost and what the labor was. I was given a flat rate and was also told that included a year warranty. They also kept the old parts so I couldn't have them checked out. Now, I'm told I need another new motor because the unit is shutting down. The unit was checked and the unit is running fine and the motor was not replaced. I doubt it needed to be replaced in the first place
Regards,
Richard Skripek