Thank you much for your feedback regarding your recent service visit. We are very sorry about your recent troubles with your Accord and we will be happy to follow up with to make sure all is well with your vehicle. We did perform a Timing Belt Service on this vehicle and it
was cranking fine while in our shop after the repair was complete. Please note that a Timing Belt Service does not involve any repairs to the electrical system. When the customer brought the vehicle back after it did not start that evening we found a blown battery fuse. It looked like someone had tried to jump the battery and that possibly resulted in the blown fuse. We replaced the fuse at no charge to the customer for goodwill reasons. The battery tested good and the vehicle was cranking fine after this subsequent repair. The next day the vehicle would not crank again so we paid to have it towed back to our shop. This time we found a faulty ignition switch which probably caused the vehicle not to start the first time. Luckily, the customer has an extended warranty that covered this defective condition and we promptly replaced the ignition switch at no cost to the customer other than an additional key remote which they requested . The vehicle is starting fine as of this morning. The customer picked the vehicle up just a few hours ago. We will certainly follow up with them to make sure all is now well with the vehicle. We appreciate their business and we apologize for any frustrations they have experienced during this situation. Please note that we are not a dishonest shop and we did all we could do to resolve a complicated situation. I did apologize to the customer and we will try to do a better job in communicating with them in the future. Have a great Thanksgiving
I wanted to take the time to write a review on Graham Edwards the owner of Albany Honda
First, due to errors made by Albany Honda’s service department, my Accord had to be towed in after stranding me beside the road twice and all Bobby Armstrong, the service manager had to say was , “Your going to pay for it if it is your fault.” Graham Edwards, the owner, is no betterConcerning this incident I had a transmission rebuilt on February 24th with a month warranty on the parts I brought my car back into Albany Honda weeks before the expiration date and Graham began by adding that based on millage I am not under warranty He should have added the millage criteria to the receiptThe warranty stated that I had a month warranty, periodHe added, in a nasty way, that I have not taken care of my car I have had everything under the sun repaired The Honda Accord has caused me problems since I bought itHe just threw that remark in for good measure to attack meThe incident was malicious and very unprofessional
Also I wanted to note that days after I had my transmission rebuilt is when I had to have my car towed back to Albany Honda and a second time due to errorI made them write up a receipt stating their error I confronted Albany Honda, about their service, expecting an apology; I never got an apology Then weeks before my warranty was up, my transmission failed
I live in Augusta,GA and today 4/3/I took a trip to Albany,GA I started to hear a loud scrubbing noise on my front left wheel of my GMC Yukon DenaliAlbany Honda was the closet place for me to stop and get it fixedThey told me they could service my truckI was informed that it was the wheel hub bearingI was told the price for the part was $or so and labor would be around $and that it could be there in min from the only place who had it in stock in townI immediately looked up the part in oreilly.com and it was priced at I informed the guy and he seemed surprisedI asked did they order parts from oreilly he said yes but they did not order the part I needed from them instead they had an employee take me there which was maybe a mile and a half down the street and it only took maybe minutes and that's with driving and purchasing the partThey did call oreilly and verify the price, is what the employee at oreilly informed me of after I mentioned the situation to him, but they still wanted to charge me $if I got the part through themIt did take like three hours total from the time I got there to have the problem evaluated and service completedI am upset because they tried to overcharge me for a part and maybe labor if I would not have did my own research and spoken upI think they tried to take advantage because I told them I lived out of town and figured I needed to get the service done to get back home hours away, but didn't know that I am an active duty member of the U.SArmy and don't take any **Thank you
To Whom It May Concern:
The customer came in to Albany Honda because she had a recall for the windshield wiper motors on her Accord. When the Technician entered the vehicle to perform the repair he noticed that the windshield had a small crack in the lower
Driver's side corner. He notated this damage on his paperwork and showed the damage to another technician who was helping him with the repair. The technician completed the repair and informed the Service Advisor that the wiper rods were damaged and need to be replaced. This item was not covered by the recall. According to our Service Manger the windshield had previous damage different from the crack which appeared to be caused by the failed wiper rods. The customer did pay $to have the wiper rods replaced. After they were replaced the windshield wipers were then functioning normally. After the customer went to her vehicle to drive home she said she then noticed the crack and stated that we had damaged the windshield. She then made disparaging remarks about the technician who performed the work on her vehicle. We advised her that we did not do this damage and felt that it was unfair for us to pay for the windshield replacement when it appeared that the crack was from previous damage. At this point she called the local Police Department and attempted to file a complaint against the dealership. The reporting Police Officer looked at the crack and, according to my Service Manager, advised her that it looked like an old crack not one that occurred today. He arrived at this conclusion because there was no fresh shards or pieces of glass around the damaged area so it appeared that the damage had been there for a while. He proceeded to write up the incident without assigning blame to the dealershipPlease know that our Service Department has an excellent reputation and would not tell an untrue story just to get out of paying for a windshield. If we felt like we did cause the damage then we would have been happy to replace the windshield. However, in this case, we truly feel that we are not responsible for the cracked windshield. Nonetheless, in order to resolve the matter we would be happy to pay for 1/of the cost to replace the windshield as long as the cost is reasonable. The customer may contact me, *** ***, at *** if she would like to take us up on this offer. Thank you for taking the time to process my response
There was a recall for my carI called service department and Ricky checked the record and told me that there was problem in both Driver and Passenger seats and avoid drivingI asked for appointment day after at amWhen I took the car to dealer the other day, the service manager Bobby Armstrongs told me that because the rental Co does not have the car, I can drive the car until they call me for repairWhen I explained about the safety issue, he told me that I could talk to General ManagerI talked to general manager and he also didn't help meWe did argue a lot, because I just wanted a rental car but both of them insisted that I drive an unsafe recalled car and they told me there was no rental car availableI called the rental car when I was in general manager's office and was told that there are several cars availableWhen they heard the availability of rental cars, they put my car for repair and reluctantly gave me a ride to rental car officeThis Honda Dealer is so greedy, corrupted and is not concern about the safety and customer satisfaction at allI called headquarter and recorded this issue I never ever refer to this dealer and I will provide negative comments about this dealer if any opportunity permits, since they are not concern about the safety of people at all
The worse customer service that I have ever had in my lifeSo bad that I may never buy another Honda ! His name is Ricky Scott , real bad customer skills , with a bad attitude, being sarcastic! I took my car about a month ago and the wheel bearings were replacedNow a month later my car is doing the same thing so I take it back and Ricky is very rudeHe calls us to tell us the car is read, and my wife goes to get the car and it is still on the rack without the wheels on itShe has to wait about minHe made out like it was our fault that the car was not fixed right to start with
Thank you much for your feedback regarding your recent service visit. We are very sorry about your recent troubles with your Accord and we will be happy to follow up with to make sure all is well with your vehicle. We did perform a Timing Belt Service on this vehicle and it
was cranking fine while in our shop after the repair was complete. Please note that a Timing Belt Service does not involve any repairs to the electrical system. When the customer brought the vehicle back after it did not start that evening we found a blown battery fuse. It looked like someone had tried to jump the battery and that possibly resulted in the blown fuse. We replaced the fuse at no charge to the customer for goodwill reasons. The battery tested good and the vehicle was cranking fine after this subsequent repair. The next day the vehicle would not crank again so we paid to have it towed back to our shop. This time we found a faulty ignition switch which probably caused the vehicle not to start the first time. Luckily, the customer has an extended warranty that covered this defective condition and we promptly replaced the ignition switch at no cost to the customer other than an additional key remote which they requested . The vehicle is starting fine as of this morning. The customer picked the vehicle up just a few hours ago. We will certainly follow up with them to make sure all is now well with the vehicle. We appreciate their business and we apologize for any frustrations they have experienced during this situation. Please note that we are not a dishonest shop and we did all we could do to resolve a complicated situation. I did apologize to the customer and we will try to do a better job in communicating with them in the future. Have a great Thanksgiving
I wanted to take the time to write a review on Graham Edwards the owner of Albany Honda
First, due to errors made by Albany Honda’s service department, my Accord had to be towed in after stranding me beside the road twice and all Bobby Armstrong, the service manager had to say was , “Your going to pay for it if it is your fault.” Graham Edwards, the owner, is no betterConcerning this incident I had a transmission rebuilt on February 24th with a month warranty on the parts I brought my car back into Albany Honda weeks before the expiration date and Graham began by adding that based on millage I am not under warranty He should have added the millage criteria to the receiptThe warranty stated that I had a month warranty, periodHe added, in a nasty way, that I have not taken care of my car I have had everything under the sun repaired The Honda Accord has caused me problems since I bought itHe just threw that remark in for good measure to attack meThe incident was malicious and very unprofessional
Also I wanted to note that days after I had my transmission rebuilt is when I had to have my car towed back to Albany Honda and a second time due to errorI made them write up a receipt stating their error I confronted Albany Honda, about their service, expecting an apology; I never got an apology Then weeks before my warranty was up, my transmission failed
I live in Augusta,GA and today 4/3/I took a trip to Albany,GA I started to hear a loud scrubbing noise on my front left wheel of my GMC Yukon DenaliAlbany Honda was the closet place for me to stop and get it fixedThey told me they could service my truckI was informed that it was the wheel hub bearingI was told the price for the part was $or so and labor would be around $and that it could be there in min from the only place who had it in stock in townI immediately looked up the part in oreilly.com and it was priced at I informed the guy and he seemed surprisedI asked did they order parts from oreilly he said yes but they did not order the part I needed from them instead they had an employee take me there which was maybe a mile and a half down the street and it only took maybe minutes and that's with driving and purchasing the partThey did call oreilly and verify the price, is what the employee at oreilly informed me of after I mentioned the situation to him, but they still wanted to charge me $if I got the part through themIt did take like three hours total from the time I got there to have the problem evaluated and service completedI am upset because they tried to overcharge me for a part and maybe labor if I would not have did my own research and spoken upI think they tried to take advantage because I told them I lived out of town and figured I needed to get the service done to get back home hours away, but didn't know that I am an active duty member of the U.SArmy and don't take any **Thank you
To Whom It May Concern:
The customer came in to Albany Honda because she had a recall for the windshield wiper motors on her Accord. When the Technician entered the vehicle to perform the repair he noticed that the windshield had a small crack in the lower
Driver's side corner. He notated this damage on his paperwork and showed the damage to another technician who was helping him with the repair. The technician completed the repair and informed the Service Advisor that the wiper rods were damaged and need to be replaced. This item was not covered by the recall. According to our Service Manger the windshield had previous damage different from the crack which appeared to be caused by the failed wiper rods. The customer did pay $to have the wiper rods replaced. After they were replaced the windshield wipers were then functioning normally. After the customer went to her vehicle to drive home she said she then noticed the crack and stated that we had damaged the windshield. She then made disparaging remarks about the technician who performed the work on her vehicle. We advised her that we did not do this damage and felt that it was unfair for us to pay for the windshield replacement when it appeared that the crack was from previous damage. At this point she called the local Police Department and attempted to file a complaint against the dealership. The reporting Police Officer looked at the crack and, according to my Service Manager, advised her that it looked like an old crack not one that occurred today. He arrived at this conclusion because there was no fresh shards or pieces of glass around the damaged area so it appeared that the damage had been there for a while. He proceeded to write up the incident without assigning blame to the dealershipPlease know that our Service Department has an excellent reputation and would not tell an untrue story just to get out of paying for a windshield. If we felt like we did cause the damage then we would have been happy to replace the windshield. However, in this case, we truly feel that we are not responsible for the cracked windshield. Nonetheless, in order to resolve the matter we would be happy to pay for 1/of the cost to replace the windshield as long as the cost is reasonable. The customer may contact me, *** ***, at *** if she would like to take us up on this offer. Thank you for taking the time to process my response
There was a recall for my carI called service department and Ricky checked the record and told me that there was problem in both Driver and Passenger seats and avoid drivingI asked for appointment day after at amWhen I took the car to dealer the other day, the service manager Bobby Armstrongs told me that because the rental Co does not have the car, I can drive the car until they call me for repairWhen I explained about the safety issue, he told me that I could talk to General ManagerI talked to general manager and he also didn't help meWe did argue a lot, because I just wanted a rental car but both of them insisted that I drive an unsafe recalled car and they told me there was no rental car availableI called the rental car when I was in general manager's office and was told that there are several cars availableWhen they heard the availability of rental cars, they put my car for repair and reluctantly gave me a ride to rental car officeThis Honda Dealer is so greedy, corrupted and is not concern about the safety and customer satisfaction at allI called headquarter and recorded this issue I never ever refer to this dealer and I will provide negative comments about this dealer if any opportunity permits, since they are not concern about the safety of people at all
The worse customer service that I have ever had in my lifeSo bad that I may never buy another Honda ! His name is Ricky Scott , real bad customer skills , with a bad attitude, being sarcastic! I took my car about a month ago and the wheel bearings were replacedNow a month later my car is doing the same thing so I take it back and Ricky is very rudeHe calls us to tell us the car is read, and my wife goes to get the car and it is still on the rack without the wheels on itShe has to wait about minHe made out like it was our fault that the car was not fixed right to start with