BurlapSupply.com

Initial Business Response / [redacted] (1000, 11, 2017/06/15) */ Customer was issued a refund for shipping on 5/11/She had emailed us about a shipping refund and we did just thatIf she would check her card statement, she would have seen thatPurchase was made on the 4th mayIt was refunded a week laterThat is an acceptable time frameWe have to make sure the money has hit out account before anything is refundedShe was refunded for both transactions a total of [redacted] This matter is closed on our end and ask she no longer makes purchases from our company Initial Consumer Rebuttal / [redacted] (3000, 13, 2017/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did go back and look at my bank acct and a saw nothing for May 4thHowever, I did a further search and it was in my account May 18th, which is appreciatedBut I've been reaching out to them since my first purchase April 15th and and it took a week for them to say that he would look intoI never got an answer and I even made a second purchase and put a note on the order anf I heard nothingI reached out to them more times after the second purchase advising if I didn't get an answer that I woukd be reaching out to Revdex.comThe refund was not on my account until after you notified themMeaning they would've done nothing if I didn't put a complaint into Revdex.comI wonder how many other customers they have ripped offThe only reason I knew, is I too ship a lot with both UPS and USPS and my shipments are a lot heavier than fabricMaybe if they would've responded back to my emails, I would've never sent in a complaint, but they didn't, they chose to ignore meI would have no business if I ignored my customers Final Business Response / [redacted] (4000, 15, 2017/06/20) */ Customer was issued a refund for shipping on 5/11/She had emailed us about a shipping refund and we did just thatIf she would check her card statement, she would have seen thatPurchase was made on the 4th mayIt was refunded a week laterThat is an acceptable time frameWe have to make sure the money has hit out account before anything is refundedShe was refunded for both transactions a total of [redacted] This matter is closed on our end and ask she no longer makes purchases from our company

Initial Business Response / [redacted] (1000, 11, 2017/06/15) */ Customer was issued a refund for shipping on 5/11/ She had emailed us about a shipping refund and we did just thatIf she would check her card statement, she would have seen thatPurchase was made on the 4th mayIt was refunded a week laterThat is an acceptable time frameWe have to make sure the money has hit out account before anything is refundedShe was refunded for both transactions a total of [redacted] This matter is closed on our end and ask she no longer makes purchases from our company Initial Consumer Rebuttal / [redacted] (3000, 13, 2017/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did go back and look at my bank acct and a saw nothing for May 4thHowever, I did a further search and it was in my account May 18th, which is appreciatedBut I've been reaching out to them since my first purchase April 15th and and it took a week for them to say that he would look intoI never got an answer and I even made a second purchase and put a note on the order anf I heard nothingI reached out to them more times after the second purchase advising if I didn't get an answer that I woukd be reaching out to Revdex.comThe refund was not on my account until after you notified themMeaning they would've done nothing if I didn't put a complaint into Revdex.comI wonder how many other customers they have ripped offThe only reason I knew, is I too ship a lot with both UPS and USPS and my shipments are a lot heavier than fabricMaybe if they would've responded back to my emails, I would've never sent in a complaint, but they didn't, they chose to ignore meI would have no business if I ignored my customers Final Business Response / [redacted] (4000, 15, 2017/06/20) */ Customer was issued a refund for shipping on 5/11/ She had emailed us about a shipping refund and we did just thatIf she would check her card statement, she would have seen thatPurchase was made on the 4th mayIt was refunded a week laterThat is an acceptable time frameWe have to make sure the money has hit out account before anything is refundedShe was refunded for both transactions a total of [redacted] This matter is closed on our end and ask she no longer makes purchases from our company

Initial Business Response /* (1000, 11, 2017/06/15) */
Customer was issued a refund for shipping on 5/11/ She had emailed us about a shipping refund and we did just thatIf she would check her card statement, she would have seen thatPurchase was made on the 4th mayIt was refunded a week
laterThat is an acceptable time frameWe have to make sure the money has hit out account before anything is refundedShe was refunded for both transactions a total of *** This matter is closed on our end and ask she no longer makes purchases from our company
Initial Consumer Rebuttal /* (3000, 13, 2017/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did go back and look at my bank acct and a saw nothing for May 4thHowever, I did a further search and it was in my account May 18th, which is appreciatedBut I've been reaching out to them since my first purchase April 15th and and it took a week for them to say that he would look intoI never got an answer and I even made a second purchase and put a note on the order anf I heard nothingI reached out to them more times after the second purchase advising if I didn't get an answer that I woukd be reaching out to Revdex.comThe refund was not on my account until after you notified themMeaning they would've done nothing if I didn't put a complaint into Revdex.comI wonder how many other customers they have ripped offThe only reason I knew, is I too ship a lot with both UPS and USPS and my shipments are a lot heavier than fabricMaybe if they would've responded back to my emails, I would've never sent in a complaint, but they didn't, they chose to ignore meI would have no business if I ignored my customers
Final Business Response /* (4000, 15, 2017/06/20) */
Customer was issued a refund for shipping on 5/11/ She had emailed us about a shipping refund and we did just thatIf she would check her card statement, she would have seen thatPurchase was made on the 4th mayIt was refunded a week laterThat is an acceptable time frameWe have to make sure the money has hit out account before anything is refundedShe was refunded for both transactions a total of *** This matter is closed on our end and ask she no longer makes purchases from our company

Initial Business Response /* (1000, 11, 2017/06/15) */
Customer was issued a refund for shipping on 5/11/17. She had emailed us about a shipping refund and we did just that. If she would check her card statement, she would have seen that. Purchase was made on the 4th may. It was refunded a week...

later. That is an acceptable time frame. We have to make sure the money has hit out account before anything is refunded. She was refunded for both transactions a total of [redacted] This matter is closed on our end and ask she no longer makes purchases from our company.
Initial Consumer Rebuttal /* (3000, 13, 2017/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did go back and look at my bank acct and a saw nothing for May 4th. However, I did a further search and it was in my account May 18th, which is appreciated. But I've been reaching out to them since my first purchase April 15th and and it took a week for them to say that he would look into. I never got an answer and I even made a second purchase and put a note on the order anf I heard nothing. I reached out to them 2 more times after the second purchase advising if I didn't get an answer that I woukd be reaching out to Revdex.com. The refund was not on my account until after you notified them. Meaning they would've done nothing if I didn't put a complaint into Revdex.com. I wonder how many other customers they have ripped off. The only reason I knew, is I too ship a lot with both UPS and USPS and my shipments are a lot heavier than fabric. Maybe if they would've responded back to my emails, I would've never sent in a complaint, but they didn't, they chose to ignore me. I would have no business if I ignored my customers.
Final Business Response /* (4000, 15, 2017/06/20) */
Customer was issued a refund for shipping on 5/11/17. She had emailed us about a shipping refund and we did just that. If she would check her card statement, she would have seen that. Purchase was made on the 4th may. It was refunded a week later. That is an acceptable time frame. We have to make sure the money has hit out account before anything is refunded. She was refunded for both transactions a total of [redacted] This matter is closed on our end and ask she no longer makes purchases from our company.