Burleson Service

I did not have a good experience with this companyThey serviced my air conditioning through [redacted] (another bad choice on my part)The tech said he found a problem with the underground connection from the inside system to the outside compressor and said it would cost $to repairHe also promised me that he dealt with [redacted] before and they would cover this expenseThen came the call from [redacted] that it was not covered! I asked for a second opinion and [redacted] sent another company [redacted] Air conditioningBest decision I ever madeWhat a difference! The tech came and took the time to thoroughly look at the system and the compressor and found that the outside compressor hose had a very small leakHe said he would fix it, but I would have to pay for new FreonNo problem! My bill just went from $to $Now that I look at the reviews for Burleson, I'm not surprised at my bad experience - I'll be changing warranty companies tooHear that [redacted] and [redacted] are great

This company is probably the worst service company I have ever dealt with in my entire life Our warrantee company, American Home Shield assigned this company when I called for service on our air central conditioning unit The initial call was in January and the diagnosis was that we need a new compressor motor and fan The service man came out the next day and replaced them (so they said) However within a short period of time, the motor stopped working Another call was placed and they came out againThis time they said the fan was bad Fixed again Once again, the motor stopped and they came a third time for the same problem This time the tech said that the motor was OK but needed a fan blade, - this was Friday and he won't be able to come back until Monday So here we are now in degree heat waiting for him to come back with the fan blade, almost three months after the initial service request This company is the worst!

I just called this morning th Burleson Service Incwith an issue and I received the worse customer service that I ever got in my live! The lady on the phone was super rude and unhelpful! She was interrupting me each time I tried to explain her the situation! Will never get back to this company and would never recommend it to someone! People stay away from them!

We are totally disappointed in the non-service from this company We called for service on Monday and they could not get to us until Friday, although we are seniors and my husband has a heart condition We called Suter and they were here within an hour to repair our air unit