Burlington Coat Factory

We were very dissatisfied with the customer service we received from Inside Out Home Recreation OutfittersWe bought a firepit in April which didn't get delivered until the end of MayWe only used it about times during the summer because the weather was too hotOn Labor Day weekend we had an explosionWhen we contacted Inside Out we were told that we had to prove it wasn't their problem by having a plumber verify itThen we were told they would replace the parts but a few weeks later we had heard nothingWe contacted [redacted] to see how much longer it would take and found out that Inside Out had not even filed the necessary paperworkWhen we called on Septto have paperwork sent , [redacted] from Inside Out yelled at me and said we had no right to call the companyHe said their Rep was handling everythingWe waited again for several weeks and called [redacted] again to find out that they were still waiting for paperworkWe received a call from [redacted] at [redacted] on October 18th that he finally got our paperwork from Inside OutThe firepit shipped on NovWe called on Novbecause we knew they had received it and it was finally deliveredFrom Sept 4th to Nov.18th is a ridiculous amount of time to waitThey refused to give us our money back and never even apologizedI would not recommend buying anything from them

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meIt is satisfactory in the sense that Comfort Expresss has excellent customer service and responded quickly with professionalism to resolve the issueTheir service/installation technician was outstandingMy initial dis- satisfaction was in the fact that a defective 3rd party part/issue places me as a customer of a provider in a position to just take the service cost on the chin while the part manufacturer has no real accountabilityThat becomes a shell game of accountability or lack thereof with the consumer taking the hit Regards, [redacted] ***

I am rejecting this response because:I bought the training material in November for $I paid in full and could not remember signifor monthly subsriptionsI never used the company data for any real estate research and analysisI am not a real estate professionalCan the company please send me a copy of the End-User Agreement ? If it was printed in BOLD, then why did I miss it ? And why did I not get any notification of monthly charges. I remember *** *** had said that a fee would be charged if we use the company dataI did not use their company dataI only bought the training materials so I could study real estate on my own. I just want to add a few notes. Their training materials were available on their company website in soft-copy file format - no hard-copies were sent to meThe training material files on their website were not downloadable because the file size was too big for the network to handleI tried many times but file transfer kept failingI emailed and called their office several times to report the problem but no responseI did not get this issue resolved until after two monthsPlease note I paid in full in November I should have charged the company for penalty and interest for delayed customer service and inconvenience

In July the job in question was completed for *** *** while she was on vacation The color of the gutter guard was not included in the contract and therefore was not agreed upon before she left home*** *** was not at home upon completion of the job and her daughter
signed off on completion of the job When she returned home she called and expressed her satisfaction with the job Three weeks later she called stating that she did not like the look of the white gutter guard and requested a change to brown She was told that it would be done as soon as I was available to do it I received another call from her daughter who was told that I had already spoken to her mom and that the job will be done I did not have the opportunity to install the gutter guards as requested due to a very busy schedule I am surprise the this complaint was filed since I did agree to change the gutter guards This job will be completed on or before Friday November 11th, I will contact *** *** and make arrangements to change her gutter guards Our goal is to satisfy our customers

I am sorry. This answer does not make sense. We are here 8 - 5 every weekday and respond to all inquiries via email and phone. The supposed support issue raised has no outcome on the original inquiry.I appreciate that the customer did not use the products and resources available. But we stand by our original refund.

The facts as outlined by the customer are correct, except there is more information that the customer left out.When the customer purchased the Training it included 30 Free days of access to our foreclosure property database. To access the training and the listings she had to agree to a End User...

License Agreement that states in Bold Print that we will charge her credit card $49.95 per month until the access is canceled by her. When customer contacted us recently, we reversed her most recent charge and the month before (a $99.90 credit).We feel this is a reasonable solution and more than what are contract with the customer provides.

We were very dissatisfied with the customer service we received from Inside Out Home Recreation Outfitters. We bought a firepit in April which didn't get delivered until the end of May. We only used it about 5 times during the summer because the weather was too hot. On Labor Day weekend we had an explosion. When we contacted Inside Out we were told that we had to prove it wasn't their problem by having a plumber verify it. Then we were told they would replace the parts but a few weeks later we had heard nothing. We contacted [redacted] to see how much longer it would take and found out that Inside Out had not even filed the necessary paperwork. When we called on Sept. 23 to have paperwork sent , [redacted] from Inside Out yelled at me and said we had no right to call the company. He said their Rep was handling everything. We waited again for several weeks and called [redacted] again to find out that they were still waiting for paperwork. We received a call from [redacted] at [redacted] on October 18th that he finally got our paperwork from Inside Out. The firepit shipped on Nov.16. We called on Nov.18 because we knew they had received it and it was finally delivered. From Sept 4th to Nov.18th is a ridiculous amount of time to wait. They refused to give us our money back and never even apologized. I would not recommend buying anything from them.

Comfort Xpress sincerely understands this customer's frustration and sympathizes with consumers in general when faced with the dilemma of warranty coverage.  Comfort Xpress install the air conditioner our customer purchased in June of 2014.  The unit serviced the home the summers of 2014...

and 2014, but in 2016 the TXV valve seized.The TXV was covered by the manufacturer's part warranty.  Since the labor warranty had expired, Comfort Xpress quoted the customer the drier, materials, refrigerant and labor costs for the extimated four hour procedure.Upon review, this complaint does not appear to be directed at any of the services Comfort Xpress rendered, but about the quality, operating time span and warranty coverage of the manufactured product.  The true source of dissatisfaction stems from the charges billed because the one year labor warranty had expired.  Any service provider would go out of business paying to replace or repair a manufacturer's product for free and Comfort Xpress is no different.  Even though we understand the frustration communicated in this complaint, we hope the customer will take the time to consider our position.Warranty - Trane, like most other HVAC manufacturers, has a base warranty and offers extended warranty options the customer can optionally purchase to cover repair labor for an extended period.  The key words are OPTIONS and OPTIONALLY.  Instead of including the labor/materials cost into the basic factory parts warranty and rolling the total into the purchase price (like a car manufacturer), Trane allows the customer to select how they wish to deal with labor coverage.  A high percentage of consumers purchasing appliances decline the extended labor warranty based on the price tag or just decline because it is another expense.  Accepting or declining an extended warranty option requires some consideration of the product purchase price, technology involved, expected life of the product and personal experience.  The customer did not pursue the extended labor warranty option in this instance.Quality - The customer points out the lacking quality of his Trane product, but in their defense, this was an industry wide issue for like models manufactured in periods of 2014.  A process change in parts supplied from an upstream supply chain source created the issue.  Since the supplier was used by multiple HVAC manufacturers; the problem was not limited to Trane products.  It was not a safety issue.  If was not a defective part.  The issue was a chemical reaction that created a build-up on the TXV once the equipment was installed and operating.  A remedy to counter-act the chemical issue and avoid the build-up on the TXV was put in place, but in some cases, apparently not soon enough.  The remedy can be applied to existing, older units in the field if deemed required.     Maybe it

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. It is satisfactory in the sense that Comfort Expresss has excellent customer service and responded quickly with professionalism to resolve the issue. Their service/installation technician was outstanding. My initial dis- satisfaction was in the fact that a defective 3rd party part/issue places me as a customer of a provider in a position to just take the service cost on the chin while the part manufacturer has no real accountability. That becomes a shell game of accountability or lack thereof with the consumer taking the hit. 
Regards, [redacted]

Dress was damaged withing 3 hours of use, and I was not provided any solution. I bought 2 of the same style dresses on [redacted] one size 2T for my 1 year old, and one size 8 (style[redacted])for my 8 year old daughters. The size 8 dress got a big rip within 3 hours of gentle wear (my 1 year old was crawling, climbing etc, and her dress is fine).I brought the ripped dress to the [redacted] store (where I bought it) for a return on [redacted] I was told by [redacted] (manager) that she can't accept the dress unless it has a tag attached. I told her that I don't have a tag for that size but I have it for size 2. She said that she can't resell the dress if there is no tag. I told her she couldn't resell it anyway because it is ripped. She insisted that she can't return it without a tag. She looked at my receipt, and told me that she doesn't even see the dress there. I showed her the dresses on my receipt but she basically accused me of buying the dress somewhere else, and coming for refund there. If I would've bought the dress somewhere else, it would've been more expensive, and I would've brought it back to that store. She gave me the dress back, and before I even left the area, never mind the store, she begun to badmouth me with other employee.While understand that return policy states the items need to have tag, this dress was damaged, and not ripped by my daughter. I also find it ironic that we were standing by the sign that stated that the store will make sure customer is satisfied. Transaction number for the dress is XXXXX, store XXXXX, reg [redacted] date [redacted] style[redacted]. Scan on the receipt XXXXXXXXXXXXXXXXXXXDesired SettlementI'd like to get a full refund of [redacted] and written apology from [redacted] and confirmation that she will attend customer service training.