Burlington Mattress Co., LLC dba BMC Mattress

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] 1/2/Revdex.com Reviews Consumer Rebuttal to Business Response(The consumer indicated he/she DID NOT accept the response from the business.)On Dec 13, I received a temporary credit from Discover my credit card This is still pending and open with Discover and they will issue me a permanent credit when the company BMC issues the official credit to my account As I said I notified the store manager at the very moment the mattress was delivered in my home He said to wait till Monday and he would change it out He is very aware of this situation I have not kept the mattress just because I wanted to keep something I have not paid for I am very willing to pay for a NEW mattress not a Torn one You are very welcome to come to my home and pick it up and return my money I have asked that from the beginning Please issue me a credit on myDiscover card If you want to pick it up , please do so If you dont want to pick it up I will donate it to a homeless shelter I will be very satisfied when you issue me a final official credit Regards, [redacted]

We have spoken with the customer, her issues have been resolved satisfactorily, and she has agreed to withdraw her complaint

We never received notice of this complaint, but I was made aware of it when we received notice of a complaint with ***This customer already has received a refund, and also kept the merchandiseI do not know what other resolution she wants

[To assist us in bringing this matter to a close, you...

must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
1/2/18 Revdex.com Reviews Consumer Rebuttal to Business Response(The consumer indicated he/she DID NOT accept the response from the business.)On Dec 13, 2017 I received a temporary credit from Discover my credit card..    This is still pending and open with Discover and they will issue me a permanent  credit when the company BMC issues the official credit to my account.      As I said I notified the store manager at the very moment the mattress was delivered in my home.   He said to wait till Monday and he would change it out .    He is very aware of this situation .    I have not kept the mattress just because I wanted to keep something I have not paid for .   I am very willing to pay for a NEW mattress not a Torn one.     You are very welcome to come to my home and pick it up and return my money .   I have asked that from the beginning .      Please issue me a credit on myDiscover card.      If you want to pick it up , please do so .      If you dont want to pick it up I will donate it to a homeless shelter.    I will be very satisfied when you issue me a final official credit .
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]   I have finally heard from the manager Mike [redacted] at [redacted] on Jan 4, 2018...    He told me it will be resolved my the local manager in Orlando Fl.       As of today Jan 9, 2018 I have a temporary credit on my Discover .      They tell me they will make it a permanent credit .  They tell me they will bring me a new mattress .      As of today it is not done.          [redacted]