The worse customer service that I have ever had in my life. So bad that I may never buy another Honda ! His name is Ricky Scott , real bad customer skills , with a bad attitude, being sarcastic! I took my car about a month ago and the wheel bearings were replaced. Now a month later my car is doing the same thing so I take it back and Ricky is very rude. He calls us to tell us the car is read, and my wife goes to get the car and it is still on the rack without the wheels on it.. She has to wait about 45 min. He made out like it was our fault that the car was not fixed right to start with...
I wanted to take the time to write a review on Graham Edwards the owner of Albany Honda.
First, due to errors made by Albany Honda’s service department, my Accord had to be towed in after stranding me beside the road twice and all Bobby Armstrong, the service manager had to say was , “Your going to pay for it if it is your fault.” Graham Edwards, the owner, is no better. Concerning this incident I had a transmission rebuilt on February 24th 2016 with a 6 month warranty on the parts. I brought my car back into Albany Honda 2 weeks before the expiration date and Graham began by adding that based on millage I am not under warranty. He should have added the millage criteria to the receipt. The warranty stated that I had a 6 month warranty, period. He added, in a nasty way, that I have not taken care of my car. I have had everything under the sun repaired. The Honda Accord has caused me problems since I bought it. He just threw that remark in for good measure to attack me. The incident was malicious and very unprofessional.
Also I wanted to note that 5 days after I had my transmission rebuilt is when I had to have my car towed back to Albany Honda and a second time due to error. I made them write up a receipt stating their error. I confronted Albany Honda, about their service, expecting an apology; I never got an apology. Then 2 weeks before my warranty was up, my transmission failed.
There was a recall for my car. I called service department and Ricky checked the record and told me that there was problem in both Driver and Passenger seats and avoid driving. I asked for appointment day after at 10 am. When I took the car to dealer the other day, the service manager Bobby Armstrongs told me that because the rental Co does not have the car, I can drive the car until they call me for repair. When I explained about the safety issue, he told me that I could talk to General Manager. I talked to general manager and he also didn't help me. We did argue a lot, because I just wanted a rental car but both of them insisted that I drive an unsafe recalled car and they told me there was no rental car available. I called the rental car when I was in general manager's office and was told that there are several cars available. When they heard the availability of rental cars, they put my car for repair and reluctantly gave me a ride to rental car office. This Honda Dealer is so greedy, corrupted and is not concern about the safety and customer satisfaction at all. I called headquarter and recorded this issue. I never ever refer to this dealer and I will provide negative comments about this dealer if any opportunity permits, since they are not concern about the safety of people at all.
Thank you much for your feedback regarding your recent service visit. We are very sorry about your recent troubles with your 2007 Accord and we will be happy to follow up with to make sure all is well with your vehicle. We did perform a Timing Belt Service on this vehicle and it...
was cranking fine while in our shop after the repair was complete. Please note that a Timing Belt Service does not involve any repairs to the electrical system. When the customer brought the vehicle back after it did not start that evening we found a blown battery fuse. It looked like someone had tried to jump the battery and that possibly resulted in the blown fuse. We replaced the fuse at no charge to the customer for goodwill reasons. The battery tested good and the vehicle was cranking fine after this subsequent repair. The next day the vehicle would not crank again so we paid to have it towed back to our shop. This time we found a faulty ignition switch which probably caused the vehicle not to start the first time. Luckily, the customer has an extended warranty that covered this defective condition and we promptly replaced the ignition switch at no cost to the customer other than an additional key remote which they requested . The vehicle is starting fine as of this morning. The customer picked the vehicle up just a few hours ago. We will certainly follow up with them to make sure all is now well with the vehicle. We appreciate their business and we apologize for any frustrations they have experienced during this situation. Please note that we are not a dishonest shop and we did all we could do to resolve a complicated situation. I did apologize to the customer and we will try to do a better job in communicating with them in the future. Have a great Thanksgiving.
I live in Augusta,GA and today 4/3/15 I took a trip to Albany,GA I started to hear a loud scrubbing noise on my front left wheel of my GMC Yukon Denali. Albany Honda was the closet place for me to stop and get it fixed. They told me they could service my truck. I was informed that it was the wheel hub bearing. I was told the price for the part was $360 or so and labor would be around $200 and that it could be there in 30 min from the only place who had it in stock in town. I immediately looked up the part in oreilly.com and it was priced at 166.00. I informed the guy and he seemed surprised. I asked did they order parts from oreilly he said yes but they did not order the part I needed from them instead they had an employee take me there which was maybe a mile and a half down the street and it only took maybe 15 minutes and that's with driving and purchasing the part. They did call oreilly and verify the price, is what the employee at oreilly informed me of after I mentioned the situation to him, but they still wanted to charge me $360 if I got the part through them. It did take like three hours total from the time I got there to have the problem evaluated and service completed. I am upset because they tried to overcharge me for a part and maybe labor if I would not have did my own research and spoken up. I think they tried to take advantage because I told them I lived out of town and figured I needed to get the service done to get back home 3.5 hours away, but didn't know that I am an active duty member of the U.S. Army and don't take any **. Thank you
To Whom It May Concern:
The customer came in to Albany Honda because she had a recall for the windshield wiper motors on her 2003 Accord. When the Technician entered the vehicle to perform the repair he noticed that the windshield had a small crack in the lower...
Driver's side corner. He notated this damage on his paperwork and showed the damage to another technician who was helping him with the repair. The technician completed the repair and informed the Service Advisor that the wiper rods were damaged and need to be replaced. This item was not covered by the recall. According to our Service Manger the windshield had previous damage different from the crack which appeared to be caused by the failed wiper rods. The customer did pay $24.61 to have the wiper rods replaced. After they were replaced the windshield wipers were then functioning normally. After the customer went to her vehicle to drive home she said she then noticed the crack and stated that we had damaged the windshield. She then made disparaging remarks about the technician who performed the work on her vehicle. We advised her that we did not do this damage and felt that it was unfair for us to pay for the windshield replacement when it appeared that the crack was from previous damage. At this point she called the local Police Department and attempted to file a complaint against the dealership. The reporting Police Officer looked at the crack and, according to my Service Manager, advised her that it looked like an old crack not one that occurred today. He arrived at this conclusion because there was no fresh shards or pieces of glass around the damaged area so it appeared that the damage had been there for a while. He proceeded to write up the incident without assigning blame to the dealership.
Please know that our Service Department has an excellent reputation and would not tell an untrue story just to get out of paying for a windshield. If we felt like we did cause the damage then we would have been happy to replace the windshield. However, in this case, we truly feel that we are not responsible for the cracked windshield. Nonetheless, in order to resolve the matter we would be happy to pay for 1/2 of the cost to replace the windshield as long as the cost is reasonable. The customer may contact me, [redacted], at [redacted] if she would like to take us up on this offer. Thank you for taking the time to process my response.
The worse customer service that I have ever had in my life. So bad that I may never buy another Honda ! His name is Ricky Scott , real bad customer skills , with a bad attitude, being sarcastic! I took my car about a month ago and the wheel bearings were replaced. Now a month later my car is doing the same thing so I take it back and Ricky is very rude. He calls us to tell us the car is read, and my wife goes to get the car and it is still on the rack without the wheels on it.. She has to wait about 45 min. He made out like it was our fault that the car was not fixed right to start with...
I wanted to take the time to write a review on Graham Edwards the owner of Albany Honda.
First, due to errors made by Albany Honda’s service department, my Accord had to be towed in after stranding me beside the road twice and all Bobby Armstrong, the service manager had to say was , “Your going to pay for it if it is your fault.” Graham Edwards, the owner, is no better. Concerning this incident I had a transmission rebuilt on February 24th 2016 with a 6 month warranty on the parts. I brought my car back into Albany Honda 2 weeks before the expiration date and Graham began by adding that based on millage I am not under warranty. He should have added the millage criteria to the receipt. The warranty stated that I had a 6 month warranty, period. He added, in a nasty way, that I have not taken care of my car. I have had everything under the sun repaired. The Honda Accord has caused me problems since I bought it. He just threw that remark in for good measure to attack me. The incident was malicious and very unprofessional.
Also I wanted to note that 5 days after I had my transmission rebuilt is when I had to have my car towed back to Albany Honda and a second time due to error. I made them write up a receipt stating their error. I confronted Albany Honda, about their service, expecting an apology; I never got an apology. Then 2 weeks before my warranty was up, my transmission failed.
There was a recall for my car. I called service department and Ricky checked the record and told me that there was problem in both Driver and Passenger seats and avoid driving. I asked for appointment day after at 10 am. When I took the car to dealer the other day, the service manager Bobby Armstrongs told me that because the rental Co does not have the car, I can drive the car until they call me for repair. When I explained about the safety issue, he told me that I could talk to General Manager. I talked to general manager and he also didn't help me. We did argue a lot, because I just wanted a rental car but both of them insisted that I drive an unsafe recalled car and they told me there was no rental car available. I called the rental car when I was in general manager's office and was told that there are several cars available. When they heard the availability of rental cars, they put my car for repair and reluctantly gave me a ride to rental car office. This Honda Dealer is so greedy, corrupted and is not concern about the safety and customer satisfaction at all. I called headquarter and recorded this issue. I never ever refer to this dealer and I will provide negative comments about this dealer if any opportunity permits, since they are not concern about the safety of people at all.
Thank you much for your feedback regarding your recent service visit. We are very sorry about your recent troubles with your 2007 Accord and we will be happy to follow up with to make sure all is well with your vehicle. We did perform a Timing Belt Service on this vehicle and it...
was cranking fine while in our shop after the repair was complete. Please note that a Timing Belt Service does not involve any repairs to the electrical system. When the customer brought the vehicle back after it did not start that evening we found a blown battery fuse. It looked like someone had tried to jump the battery and that possibly resulted in the blown fuse. We replaced the fuse at no charge to the customer for goodwill reasons. The battery tested good and the vehicle was cranking fine after this subsequent repair. The next day the vehicle would not crank again so we paid to have it towed back to our shop. This time we found a faulty ignition switch which probably caused the vehicle not to start the first time. Luckily, the customer has an extended warranty that covered this defective condition and we promptly replaced the ignition switch at no cost to the customer other than an additional key remote which they requested . The vehicle is starting fine as of this morning. The customer picked the vehicle up just a few hours ago. We will certainly follow up with them to make sure all is now well with the vehicle. We appreciate their business and we apologize for any frustrations they have experienced during this situation. Please note that we are not a dishonest shop and we did all we could do to resolve a complicated situation. I did apologize to the customer and we will try to do a better job in communicating with them in the future. Have a great Thanksgiving.
I live in Augusta,GA and today 4/3/15 I took a trip to Albany,GA I started to hear a loud scrubbing noise on my front left wheel of my GMC Yukon Denali. Albany Honda was the closet place for me to stop and get it fixed. They told me they could service my truck. I was informed that it was the wheel hub bearing. I was told the price for the part was $360 or so and labor would be around $200 and that it could be there in 30 min from the only place who had it in stock in town. I immediately looked up the part in oreilly.com and it was priced at 166.00. I informed the guy and he seemed surprised. I asked did they order parts from oreilly he said yes but they did not order the part I needed from them instead they had an employee take me there which was maybe a mile and a half down the street and it only took maybe 15 minutes and that's with driving and purchasing the part. They did call oreilly and verify the price, is what the employee at oreilly informed me of after I mentioned the situation to him, but they still wanted to charge me $360 if I got the part through them. It did take like three hours total from the time I got there to have the problem evaluated and service completed. I am upset because they tried to overcharge me for a part and maybe labor if I would not have did my own research and spoken up. I think they tried to take advantage because I told them I lived out of town and figured I needed to get the service done to get back home 3.5 hours away, but didn't know that I am an active duty member of the U.S. Army and don't take any **. Thank you
To Whom It May Concern:
The customer came in to Albany Honda because she had a recall for the windshield wiper motors on her 2003 Accord. When the Technician entered the vehicle to perform the repair he noticed that the windshield had a small crack in the lower...
Driver's side corner. He notated this damage on his paperwork and showed the damage to another technician who was helping him with the repair. The technician completed the repair and informed the Service Advisor that the wiper rods were damaged and need to be replaced. This item was not covered by the recall. According to our Service Manger the windshield had previous damage different from the crack which appeared to be caused by the failed wiper rods. The customer did pay $24.61 to have the wiper rods replaced. After they were replaced the windshield wipers were then functioning normally. After the customer went to her vehicle to drive home she said she then noticed the crack and stated that we had damaged the windshield. She then made disparaging remarks about the technician who performed the work on her vehicle. We advised her that we did not do this damage and felt that it was unfair for us to pay for the windshield replacement when it appeared that the crack was from previous damage. At this point she called the local Police Department and attempted to file a complaint against the dealership. The reporting Police Officer looked at the crack and, according to my Service Manager, advised her that it looked like an old crack not one that occurred today. He arrived at this conclusion because there was no fresh shards or pieces of glass around the damaged area so it appeared that the damage had been there for a while. He proceeded to write up the incident without assigning blame to the dealership.
Please know that our Service Department has an excellent reputation and would not tell an untrue story just to get out of paying for a windshield. If we felt like we did cause the damage then we would have been happy to replace the windshield. However, in this case, we truly feel that we are not responsible for the cracked windshield. Nonetheless, in order to resolve the matter we would be happy to pay for 1/2 of the cost to replace the windshield as long as the cost is reasonable. The customer may contact me, [redacted], at [redacted] if she would like to take us up on this offer. Thank you for taking the time to process my response.