Burmaster Real Estate Group

Review: [redacted], the property manager for [redacted], sacramento at Burmaster stated that she sent me a refund chec. itwas weeks instead of. Days. WhenI opened the enevleop she sent me a bill for 900 plus dollars. [redacted] stated that she had a hard time understanding me because iI'm Latino. I left my old apartment in incredible condition. She is charging me 25 dollars for a shower head!clearly she thinks because my rent was only 500 dollars and I am porto rican. I mak 9 dollars an hr. That I am ignorant! She lied about my refund. And sent me an invoice. What kind of business is this. They are slum Lords. DisgustingDesired Settlement: I want my refund. I paid 300 dollars whI move in

Business

Response:

[redacted] was our front desk receptionist that spoke with Mr. [redacted] in regards of his deposit refund. She made it very clear to Mr. [redacted] that his final statement was sent out but she also made it clear that no check was mailed out to Mr. [redacted] with that final statement. We mailed all items within the 21 day time frame allowed per CA law.

The paperwork that Mr. [redacted] received stated that he was left owing a balance of $33.43 not $900.00 as he stated. His items were small but were standard charges for a turn in a unit of that size. The paperwork that was sent to Mr. [redacted] clearly shows that he has no balance outstanding in the end as it was decided that due to his efforts to be a good tenant, he would not be asked to pay the small amount owing.

[redacted] never made any comment about not being able to understand Mr. [redacted]. He has been in our office many times and he has no accent to speak of so there is no way someone would not be able to understand him. [redacted] has no idea what ethnicity he truly is nor would she have ventured to guess.

We have no idea what Mr. [redacted] does for a living nor are we in the business of treating tenants like they are ignorant. We are not okay with being accused of something that has nothing to do with his disagreement over not getting his full deposit refunded back to him.

At this time, we are not offering Mr. [redacted] any sort of refund as we show in our records he would have owed funds from his move out. We are wanting to part ways as we did with him owing nothing to us and his $300.00 deposit being used towards the turn of the unit to make it suitable for the next tenant to take possession. We hope to speak with Mr. [redacted] in order to resolve this matter.

Review: My family and I lived in an apartment in North Sacramento for the three years. Within the three years we had 3 different property manager, Burmaster being the last property owner. I worked for a school and was laid off in the summer. I contacted Burmaster and made them aware of our situation and that we could not pay all of our rent. They accepted partial rent for the month and said that they would work with my family. 2 weeks after accepting the payment they filed to evict us. We went to court and settled. We were told that if we made payment arrangements the eviction would not appear on our credit report. I called the third party to make arrangements per the agreement, I spoke to some one in the office who said that they would call Burmaster and return my call. Some time pasted and I heard nothing so I called Burmaster multiple times and received no call backs. I called the third party with no luck. I did my part and they did not. Currently I have an eviction on my record and am having a hard time finding a home for my family.Desired Settlement: I would like to set up the payment arrangements and have the eviction removed from our record.

Business

Response:

[redacted] was a tenant that came to our management company when her property at [redacted] was brought under our property management. This property was in need of management due to previous manager not taking care of the property for the owner. Ms. [redacted] is correct that we did accept a partial payment of $400.00 on 6/5/2013. This was accepted but it was explained to Ms. [redacted] on several occasions that she still owed over $150.00 and that she would receive a late fee and a three day notice to pay or quite for not paying all her rent. Ms. [redacted] felt that if she kept telling us that she intended to pay that would suffice and she could continue to owe money. Her balance carried over to the month of July and it was not until the 15th of that month that she made a payment of $499.00 which did not cover the monthly rent but was able to cover some of her back owed amount. As it was explained to her on several occasions, we can only work with someone for so long before we have to make a move and remove a tenant that cannot afford rent from the property.

At court, we did make a deal that if she would pay off the debt in a timely manner then an eviction would not go on her credit. In speaking with our attorney, they only have one call from Ms. [redacted] on September 5, 2013 trying to make a payment plan of $30.00 per month on the 15th of each month. The attorney asked Ms. [redacted] to contact our office with this deal. We have no record of her calling our office to offer this deal. We would have declined that deal since she owes a balance of $2,686.26 from this eviction. We would be more than happy to work with Ms. [redacted] if she wished to make larger payments to have this paid off within a 6 to 8 month period of time.

At this time, we encourage Ms. [redacted] to contact our office to work some sort of deal out in order to get this eviction removed from her credit. In order for that to occur she will have to satisfy the amount she currently owes with our office. She has to be willing to make larger payments each month to make sure this can be paid in full.

Review: I currently rent a duplex from Burmaster, and my home was uninhabitable (no hot water/ broken hot water heater) for 7 days. I had to call multiple times to try to facilitate getting the appropriate repairs. The repair company they contracted kept telling me they were waiting on Burmaster for approval, and Burmaster kept telling me they were waiting on the plumbing company. I then pursued a rent deduction for the inconvenience this timely repair caused, and was denied by the owner of the property. I had to use time and money to bath elsewhere during the 7 days I was without hot water. This is illegal and unethical.Desired Settlement: Refund of 7 days rent.

Consumer

Response:

The company has since decided to give me a $100 reduction in rent which is not the amount requested. I accepted that amount because court costs would be more than the $247 for 7 days of rent. They reevaluated my reqest after I made a complaint via social media, and with Revdex.com.

Review: I moved out of a property that I rented from Burmaster on 10/31/2014, did a walk through with [redacted] and gave him the keys also on 10/31/2014. I was told that with in 21 business days I would receive my refund check for my security deposit, [redacted] also said to check my lease to make sure that it said 21 days because he wasn't sure. On 11/21/2014 I called [redacted] and told him that I still had not received the refund check yet. [redacted] said that because of the holidays the check is probably late. Then I waited until 11/25/2014 or 11/26/2014 and called [redacted] back because the check still had not come; [redacted] confirmed my forwarding address and said that my account was zeroed out, and if it was not delivered by 11/28/2014 that I could come into the office on 11/29/2014(which is a Saturday, but the office is closed Saturdays and Sundays). I waited until 12/1/2014 when the office is open and let them know I was there to pick up my check, [redacted] was not there , so the accountant spoke with me and said the previous property management company"Thorne Realty", was under investigation for embezzlement, and all security deposits went back to the owner of the property that I moved from, and because of this the accountant claims that he is unable to return my security deposit; and because of this Burmaster has no way to refund the security deposit, and that I will have to wait until they collect rents for December 2014, to see if they will be able to refund my security deposit.Desired Settlement: I want my $925.00 Security Deposit refunded to me.

Consumer

Response:

Consumer stated: The rental agreement I had was with Thorne Realty. Thorne Realty sent the security deposit funds to Burmaster Real Estate Group and the funds were not given to me right away because of "legalities" but I was told from that office that the funds were spent by the company already and the funds would be sent as soon as rent was collected. I did receive my security deposit but only after waiting for it from Burmaster.

Review: I had submitted an application with them and they told us that we passed the credit check and application process and gave us a move in a date and then started to give us different move in dates when we had a section eight voucher that was time consuming and they were aware of this.So I feel like they have been just giving me the run around through out this whole process so now all I want now is my application fee back which is $60.00 dollars.Desired Settlement: I would just like my application fee back and all of my information back.

Business

Response:

The history on this issue is that the prospective tenant turned in an application and a fee of $60 for one of 11+ brand new homes that were being being built. We ran their credit at a cost of $30 to run a credit report ($15 each), plus staff time to collect all their documents, verify previous rental history, verify section 8 vouchers, and verify work history. We tried to confirm work history and had issues getting answers and ultimately when we ran their credit it came back with multiple cautions and an overall “Decline” recommendation from the credit bureau (see below). Our website, our application, and all advertising state that we do not offer refunds on applications because of the actual costs we have to pay to run their credit ($30 hard cost straight to the credit agency ($15 each), plus staff time calling for all of the verifications and putting all the documents together). We feel that the tenant knew our refund policy going into this because it is listed directly on the actual application (See attached Blank Application on Page 3, Section II SCREENING FEES). And if they filled it out online it’s also stated in our rental tenant section of the website (see below). They also were declined by our credit reporting agency who is our outside source that gives us recommendations based upon all factors. We feel sorry that they did not qualify for the new home.[redacted] Burmaster Real Estate Group 2020 Hurley Way Ste 105 Sacramento CA 95825

Review: As a previous landlord to [redacted], I used Burmaster/All Inclusive as my management company. As the property management company responsible for protecting and caring for my investment, they failed to do so. After having issues with original tenant (non-renewal of lease), they did not properly do a check out after she left. As a result, three appliances were 'stolen/removed' from my unit without my knowledge for nearly 13 months. Another representative became responsible for the unit and they did not know that the WASHER, DRYER and REFRIGERATOR were included with the unit. As a result, when I went to sell the unit is when I found out the items were taken. Burmaster, in over a year, never informed me about the loss of these items because they did not properly perform a check out. From the papers I have, the initial move-in shows the items there. No record of a move-out is in the paperwork I have. The second tenant who moved in shows that on their move-in the items were not included. As a result, I am out approximately $1900 in appliances. Because of the contract, I have no legal recourse to take to court and can only do mediation. As a result, I want you to know how poorly cared for my unit was.Desired Settlement: I'm not sure what recourse I have except to complain. The signed contract prevents me from litigation, other than going to mediation. However, I cannot afford it. I do want the Revdex.com to know how poorly handled my unit was. I would like to be refunded for this, but as far as I can tell from the contract, I cannot take action other than going through here. Even this may be in violation of the contract, but I am not sure. All I know is they company is awful.

Business

Response:

Our management company took over this property from Ms. [redacted] in September of 2011. After working with her and marketing the property on[redacted], we found a tenant that she deemed suitable to move in to the unit. Ms. [redacted] did have us market the property well over the market price due to her needing the funds to pay her monthly mortgage and this did cause the property to sit for a while until this tenant came along and wanted to move in to the unit.

The issue with the tenant had nothing to do with Burmaster Real Estate. We did a full background check which tenant passed. The issue with the tenant stemmed from the tenant and neighbor above Ms. [redacted]’ unit not getting along. These are individually owned condos in a complex. We only have control of our tenant and have nothing to do with owners living in their condos. We know that the tenant was very unhappy with the treatment she received from this neighbor and this led to serious issues between the two. Ms [redacted] and management came to a mutual agreement that this tenant’s lease would not be renewed once it expired. The tenant showed total disregard for the notice to vacate that owner asked us to serve and chose to stay and not pay rent at that time. This led to an eviction against the tenant. This is standard protocol when a tenant decides to stay and not pay rent. We could not let the tenant stay in the unit without paying. Ms. [redacted] understood this and we worked diligently to handle this for her and get the tenant out of the unit.

Locks were changed when we thought the tenant had abandoned the unit during the eviction process. We had to serve the appropriate Notice of Abandonment form in order to proceed with changing the locks on the property. It turned out that tenant had not abandoned the unit and we were required by CA law and our attorney [redacted] to allow the tenant access to the unit to remove her belongings. We did a move out report of the unit and had photos showing the appliances still intact.

We are aware that in all likelihood, the former tenant stole these items during her move out. We did a walk through on the property and it was shown that items were in the home at that time. When we did the walk through for the new tenant it is clear that appliances were not in the unit. As a management company, we are not responsible for the actions of a third party person and what they chose to do. Our attorney [redacted] made this fact very clear to Ms. [redacted] via certified letter and e-mail. We realize that the items went missing and when we found out they were missing, we filed a police report on behalf of Ms. [redacted]. She was instructed by our attorney, [redacted], that she can file an insurance claim and be reimbursed for these lost appliances. It is unfortunate that this occurred but this is what her insurance can help with and make sure she receives the proper compensation. We hope that she has been able to work with her insurance to get the lost appliances covered.

At this time, we have done our part to assist Ms. [redacted] in her pursuit of reimbursement for her lost appliances.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Although this resolution is not acceptable, I want it to be known that services not be properly provided by this agency. Finding out nearly 13 months later that items were missing is wrong. If the company had seen them missing earlier, they should have informed me as the owner. It appears as if this service was kept a secret. They cannot be trusted.

Review: Burmaster real estate has failed to pay pg&e gas bill. PG&e posted a past due bill on the apartment complex mailbox saying the power will be turned off if 230$ isnt paid which is past due. Why should I have to deal with this when I paid my rent and bills?!Desired Settlement: I want burmaster real estate to pay their bill and apologize to me for the stress and mental anguish.

Business

Response:

When we got notice that the gas would be shut off. There was a mix up because they were sending the bill at the wrong address. We called and immediately made the payment then and there. We understood what had happened as soon as we were notified that the gas would be shut off. Thankfully we caught it on time and no power was shut off. The account has been paid and our contact info. has been updated.

Review: I moved into the apartment in late April early May 2015 it is now September of 2015. The landlords will send service personal to inspect complaints but will not do any necessary repairs to the units. The current situation is the apartment is infested with bedbugs. The unit next to me is infested with bedbugs and I have now been getting bite for two months. I did not bring these pasts into this apartment; however, the landlord is refusing to take responsibility for the necessary pest control. They are claiming my next door neighbor and I are responsible for removing the pests. They recommended that I go to the link that is on their website get renter's insurance and then file a claim so that the insurance company would have to take responsibility for the pest removal. This is insurance fraud.Desired Settlement: I have spoken with the City of Sacramento. They have told me that according to the city ordinances that I have the right to live in a habitual apartment that the Landlord not the tenant is responsible for the spraying and removal of the pests from the apartment. I want Burmaster Real Estate to step up to the plate, take responsibility for their units, and remove the pests.

Business

Response:

Response:In September we were notified of the bed bug problem from one of our tenants. We sent out a licensed Contractor, Official Pest Prevention to take care of the problem, at the owner’s expense., The tenants were sent information on how to prepare for the treatment, and all parties complied with those instructions. The Pest Control Company came out and treated all units. The problem has now been taken care of.California does not have clear guidelines on whose responsibility it is to take care of Bed Bugs. They are a growing problem in California. They are brought in by tenants, and can live in walls and other places for a long time before showing up inside a home. We do our best to manage the problem when it arises.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: on June 28, 2015 I went to burn master real estate filled out an application to rent a property I carefully read over the application before filling it out felt comfortable with their terms and agreed. when I turned in my application along with a 60 dollar money order my co-tenet didn't not have all their information which delayed the application process, since they were unable to process the application or spend money to check our credit I requested a refund of the 60 dollar money order in which they REFUSED! stating "in the application online and our paper application says the application fee is non-refundable". Well, that is just what they are verbally stating but in the fine print in the application it specifically says if application is incomplete or the application HASNT been processed BOTh the application and FEE will be returned. Either of the to agreements from this agency application has been fulfilled considering they never processed the application. Its not okay for people that rent to others just take advantage of people in a way I feel that its stealing from innocent people. because if you mean to tell me that this property management company can charge each applicate 30 dollars per adult and 5 people apply for one property and they only run 3 application the other 2 people who just spent their had earned money won't get a refund Although their application hasn't been run? this is not okay for management company to be allowed to take advantageDesired Settlement: I would simply like a FULL refund of 60 dollars.

Business

Response:

Company states: On page "LRA Page 2 of 2" of the contract it clearly states that the screening fee is non-refundable. We have included a copy of this signed agreement.

Consumer

Response:

Here is the application both my mother and I seperately filled out. Above my signature line it states if application is not fully completed or received without the screening fee the application will not be processed and the application and any screening fee will be returned. At the time of turning in our application my mother didn't have all her information and the receptionist said I won't be able to process the application with out your mothers social security card. So we left and days later I went down to there office with my step father whom said he would get on the lease with me we'll that didn't follow through either so he asked the respect ironist will they refund the application fee since nothing was done she replied stating Gray the owner would contact us. Days went pass I continued to call, another employee from burnmaster called left a message and when I tried to reach her at the office never did I get a answer that's when I filed a claim with Revdex.com. I'd like to resolve this issue withe burnmaster if their willing to refund the 60 dollars that they kept without processing my application