Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @rockhonda.com We definitely apologize for any inconvenience or confusionAdvise the guest we will replace the windshield for themPlease Give *** or [redacted] a call at XXX-XXX-XXXX to schedule an appointment
Initial Business Response / [redacted] (1000, 10, 2015/10/27) */ Good afternoon, Sorry for the late reply, the individual who generally handles these claims has been out ill We have looked into this claim and the details for the customer account of [redacted] Vehicle price $20,(included with- Customer add-ons; Theft Deterrent, Gap Protection and Extended Service Contract) Taxes $1,(Sales, Government/Reg fees and Doc/EVR charge) Trade in $-7,(Customer was negative $7,on the vehicle she traded in, Rock Honda covered $of that amount) Down Payment $1, Balance remaining $27,(Signed amount by the customer) As for the claims the Ms [redacted] is making in regards to the interest rate she received, that rate is determined by their credit score When a customer purchases a car with a high interest rate, our team does advise the customer, after a period of time of making their payments on timeTo come back and seek, if there are now eligible to refinance their loan and get a lower interest rateWe are looking out for the customers best interest Resolution: We are not looking to disappoint or frustrate this customer but there in nothing we can do for the negative amount of her TravehicleThis is explained in full detail during the time of signing Please let me know if you need any further information in this Claim Warm regards, [redacted] ***
Initial Business Response / [redacted] (1000, 9, 2015/05/18) */ We refunded the total amount which was actually $450, the check was mailed out on Friday 5/ Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/05/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I finally received the refund checkThank you
Initial Business Response / [redacted] (1000, 8, 2016/07/11) */ We offer our apologies to Ms [redacted] for any misunderstandingsMaintenance is not included with the purchase of a new / pre-owned or certified vehicleIt is an available option for purchase in addition to the amount of the vehicle Unfortunately, the lender would not allow the purchase of any additional accessories or insurance policiesThe service Ms [redacted] had completed was a minor service which incudes a synthetic oil and filter change, brake inspection, tire rotationWe are willing to either refund her the $or take care of her next service Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/07/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) All I want is a refundAs for my maintenance I will take my business else whereCheck is to be maid payable to [redacted] and mailed to XXXXX [redacted] Ave [redacted] CA XXXXX
Initial Business Response / [redacted] (1000, 17, 2016/05/05) */ Case number# [redacted] When the vehicle was purchased, there was a manufacturers warranty remaining on the vehicleShe bought the car with 32,miles, the manufacturers warranty would have expired at years or 36,miles whichever comes firstHowever, Ford offers a year 60,mile powertrain warranty that would include the transmissionUnder no circumstances would Rock Honda knowingly sell a vehicle that needed a transmissionIn addition, we would never tell someone they do not need a warranty, the bank would not finance the warranty is what the case was, the customer was advised to contact Warranty Solutions and purchase the warranty directly from themWe will not be refunding a down payment or any payments made on the vehicle
Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @rockhonda.com We definitely apologize for any inconvenience or confusionAdvise the guest we will replace the windshield for themPlease Give *** or [redacted] a call at XXX-XXX-XXXX to schedule an appointment
Initial Business Response / [redacted] (1000, 10, 2015/10/27) */ Good afternoon, Sorry for the late reply, the individual who generally handles these claims has been out ill We have looked into this claim and the details for the customer account of [redacted] Vehicle price $20,(included with- Customer add-ons; Theft Deterrent, Gap Protection and Extended Service Contract) Taxes $1,(Sales, Government/Reg fees and Doc/EVR charge) Trade in $-7,(Customer was negative $7,on the vehicle she traded in, Rock Honda covered $of that amount) Down Payment $1, Balance remaining $27,(Signed amount by the customer) As for the claims the Ms [redacted] is making in regards to the interest rate she received, that rate is determined by their credit score When a customer purchases a car with a high interest rate, our team does advise the customer, after a period of time of making their payments on timeTo come back and seek, if there are now eligible to refinance their loan and get a lower interest rateWe are looking out for the customers best interest Resolution: We are not looking to disappoint or frustrate this customer but there in nothing we can do for the negative amount of her TravehicleThis is explained in full detail during the time of signing Please let me know if you need any further information in this Claim Warm regards, [redacted] ***
Initial Business Response / [redacted] (1000, 9, 2015/05/18) */ We refunded the total amount which was actually $450, the check was mailed out on Friday 5/ Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/05/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I finally received the refund checkThank you
Initial Business Response / [redacted] (1000, 8, 2016/07/11) */ We offer our apologies to Ms [redacted] for any misunderstandingsMaintenance is not included with the purchase of a new / pre-owned or certified vehicleIt is an available option for purchase in addition to the amount of the vehicle Unfortunately, the lender would not allow the purchase of any additional accessories or insurance policiesThe service Ms [redacted] had completed was a minor service which incudes a synthetic oil and filter change, brake inspection, tire rotationWe are willing to either refund her the $or take care of her next service Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/07/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) All I want is a refundAs for my maintenance I will take my business else whereCheck is to be maid payable to [redacted] and mailed to XXXXX [redacted] Ave [redacted] CA XXXXX
Initial Business Response / [redacted] (1000, 17, 2016/05/05) */ Case number# [redacted] When the vehicle was purchased, there was a manufacturers warranty remaining on the vehicleShe bought the car with 32,miles, the manufacturers warranty would have expired at years or 36,miles whichever comes firstHowever, Ford offers a year 60,mile powertrain warranty that would include the transmissionUnder no circumstances would Rock Honda knowingly sell a vehicle that needed a transmissionIn addition, we would never tell someone they do not need a warranty, the bank would not finance the warranty is what the case was, the customer was advised to contact Warranty Solutions and purchase the warranty directly from themWe will not be refunding a down payment or any payments made on the vehicle