Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]1. I have contacted my lender with regard to the $that has allegedly been sent. As of July 13, 2015, the lender has yet to receive said funds. Additionally, lender verified that there was a delay in the transmission of funds from lender to Butler Toyota in Indianapolis, IN. The records with lender verify that on May 21st, 2015, the lender contacted Butler Toyota because the routing number submitted to lender was the wrong routing number. On May 22nd, 2015, lender contacted Butler Toyota a second time and spoke with a representative, C.M., that provided the correct routing number. The funds were, thereafter, sent electronically to the dealer after Butler Toyota corrected their error to the lender. Again, the error is attributed to Butler Toyota for providing the incorrect routing number to the lender, which has been verified with lender. Hence the funds were received by Butler Toyota before the end of May after my lender inquired and resolved the routing number issue. So, if Butler Toyota received these funds at the end of May 2015, why has it taken so long for Butler Toyota to verify receipt of funds? My lender is now requesting verification from Butler Toyota of the post-mark date and tracking number (if available) on the funds ($1408) that were allegedly sent and the date on the check verifying when the check was processed for these outstanding funds owed to the lender for over days.2. When Butler Toyota accepted payment from me to provide documentation services for titling in another state, Butler Toyota entered into a contract with me to provide those services. By entering into a contract with me for titling services, Butler Toyota, thereby, had a fiduciary responsibility to provide due diligence in inquiring about other state requirements for titling services. By stating that Butler Toyota were not aware of the missing documents until you called June 23rd, 2015, only supports my case that Butler Toyota did not do the research needed in order to provide the services that I purchased. If Butler Toyota could not provide the services required to title the vehicle in another state, then Butler Toyota should not have accepted my payment for services that could not be provided, or Butler was not willing to follow through on this vehicle. By accepting my payment for services not rendered and acknowledging in your response that these other documents required by my state was not completed by Butler Toyota, Butler Toyota has already made my case that Butler Toyota did not fulfill its fiduciary responsibility to me and was negligent in their representation that they would provide those services. In contrary to the belief of Butler Toyota, Butler Toyota can be held responsible and liable for negligent misrepresentation by not fulfilling the fiduciary responsibilities owed to me by accepting my payment for services never provided. Hence I am seeking full reimbursement/refund for title and documentation fees.?
Regards,
*** ***
Below is our response to the above mentioned compliant. We have spoken to the parties involved regarding this complaint, and have came to an agreementThe car was purchased by a company & from the sound of things it seems the partners had a falling out When we where contacted
by Mark F* he informed us that he did not sign for this loan and that someone stole his identity We, Butler Auto Group immediately contacted all parties involved including Ally Bank to close out the loan and we would refund the money back to Ally Bank. RJ H*** has spoken to the other party involved Mike, who put the $12,down We have come to an agreement that we will refund $9,to him immediatelyOnce and only if the car sells before it occurs any more loss in value then we would refund the other $3, If we lose any money in the selling the car we will be deducting this amount from the $3,we held backWe feel as this is more then fair in helping all the parties involved and all parties have come to this agreement alreadyAt this time we consider this complaint to be resolved. Please feel free to contact me if you have any further questions regarding this matterThank you, RJ H***C.O.O.Butler Auto Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I find it very disheartening that Butler Toyota is not willing to accurately portray the facts in the situation. I made at least 14 phone calls to Butler Toyota and only received 3 return calls. One phone call was from Kevin L[redacted], the salesman who asked to be removed from the situation. The other two phone calls were from a title clerk Emma B[redacted]. Mr. Butler and Mr. S[redacted] never returned any of my phone calls, although I left multiple voicemails for them in their personal voicemail systems. I will be visiting my local phone carrier and obtaining detail calling history records to prove my claim. Our detail call records here will clearly show the multiple outgoing calls and only the 3 calls that were returned by Mr. L[redacted] and Mrs. B[redacted]. They will also show dates, times, and length of calls. I will produce my calling records from October 20, 2016 to the present. When you review these records, you will determine whose story is accurate. Also, when can I proceed with a small court claims against Butler Toyota? I have investigated that opportunity and determined by filing fee is only approximately $134.00 I am definitely interested in pursuing that option as I have friends in Indiana, who I'd like to visit soon.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I...
reviewed appear below.
05/17/17There are some inaccuracies in Mr. H[redacted]’s account of the events. The following are the undisputed facts:On April 26, 2017, Ms. S[redacted] wrote me via email that I was approved on a Tier 5 lease, the bottom tier lease level on a Toyota RAV4. So, it was not at the “beginning of the sales process” on April 29, 2017 that “it was determined that” I did not have Tier 1 credit.It is not a particular important point, but even though I did ask for $3000 for my trade, getting $2500 for my trade or any other different amount would have made zero difference in the leasing decision. The reason for this is that from the beginning I was a payment lessor. At no point in any discussion with any dealership, was there any question or mention of price. The price, MSRP, etc was and is completely irrelevant to me. I was and am a payment customer. In none of the emails between us was price ever mentioned by either of us. If they got to my payment, I would take the vehicle. Mr. H[redacted]’s obfuscation by referring to price and his cost is understandable since his employee made a mistake in offering me a very specific payment for a very specific Toyota Camry SE. I was therefore never unhappy about “pricing issues.”I asked Ms. S[redacted] on the 28th what she could do payment wise on a Toyota Camry SE. She told me that she was working on getting me the best deal possible and so it would not be until the next day when she got me a quote.Having spent some time working up the deal and in possession of my credit situation, Ms. S[redacted] wrote me the following offer on 04/29/2017:[redacted],I appreciate your patience. I spoke with our new car manager this morning. On our Camry SE, stock #34572. On a 12k/year, 36 month lease, with $3000 trade value, you would have 36 equal payments of $190 plus tax. The incentives and offer expires Monday. Let me know what you think!Thank you again [redacted],Amber S[redacted]Online Sales ManagerOffice: (317)846-9600 Ext: 237I did look at the vehicle offered with that stock number online. I determined that it was not a color that I particularly desired, but for such a low payment, someone in my credit situation could not be picky. I was indeed surprised that they could get to so low a payment on that car, but I’ve seen some pretty crazy deals in the car business, especially at the end of the month. My phone records would show that I attempted to contact the dealership twice on the morning of Saturday April 29 to speak to Amber and let her know that I wanted the deal. I did go to the dealership and my first words to Amber indeed were “We have a deal.” She sent me to Mr. S[redacted] who showed me the promise unit and told me about my free all-weather matts and Toyota Care. I reiterated to Mr. S[redacted] that I would take the vehicle. About a HALF HOUR after I arrived at Butler Toyota, had accepted their offer and been shown the specified vehicle, Mr. H[redacted] showed up and tried to rescind the offer and tell me about additional down payments, costs and prices. I did inspect the car and was indeed curious how they could offer me this low payment. Maybe, there was some slight defect with the car. Maybe, they got me an unexpected tier bump. Anyone would have been curious. At the end of the day, I didn’t really care how they got there. I was happy.What I stated to Mr. H[redacted] was that as far as I knew three things were true. 1) I had been made a firm offer by an agent of his dealership with no mention of the “preliminary” nature of the quote or of any additional needed money down. The only communication regarding this particular leasing deal prior to my showing up at Butler Toyota on the afternoon of April 29th, was the email quoted in its entirety above. 2) I had accepted their offer. 3) Businesses were legally responsible for the promises of their agents. I expect(ed) that they should have to live up to their offer. Mr. H[redacted] chose to respond that if I felt that I had a case, I should get a lawyer. Mr. H[redacted] should be ashamed. It may yet come to that.Signed,[redacted]
In response to complaint ID [redacted]; On Monday August 24, 2015 Butler Toyota confirmed with UPS tracking that the original refund of $1408 was sent to USAA on behalf of [redacted] and was signed for by USAA employee A. Garcia on Monday July 13, 2015. Butler Toyota also verified with JP Morgan Chase that check number 162980 made out to USAA in the amount of $1408 was cashed on Friday July 17, 2015. On Monday August 24, 2015 Butler Toyota also issued a refund to USAA or, behalf of [redacted] in the amount of $53,75, T-ils amount will refund all that was collected from Mr. [redacted] by Butler Toyota in regards to titling. Butler Toyota has eonfhmed with UPS that this package has been signed for by USAA employee R. L[redacted] on Tuesday August 25, 2015.
We have reviewed Mrs. [redacted] service history at Butler Toyota, beginning at the Butler Collision Center repair on 3/04/14 @ 51,927. On 10/02/14 @ 60,497 miles the vehicle was in service for the 60,000 mile maint. This includes an inspection of the brake pad material thickness. (Brake pad material thickness indicated they were at 4 nickels thickness remaining out of 5)- Pad thickness —good. On 1/08/15 @ 65,293 miles the vehicle was In service for oil and filter maint service and to add & program a new remote key that the customer had prepaid for. The new remote key was faulty and could not be programmed and a new remote was re-ordered. The brake pad thickness was again inspected and determined to be @ 31/2 nickels thickness out of 5. Pad thickness- good. On 5/26/15 @ 67,436 miles the vehicle was in service for a grinding noise when braking. An inspection was performed and determined the brake caliper slide pins were rusted and seizing. The brake pad material thickness was still at 31/2 nickels thickness out of 5- pad thickness- good. The veh was driven approx 2,143 miles from Jan to May. We replaced rusted brake rotors, cleaned and freed caliper slide pins, and reinstalled original brake pads, refunded customer for remote key she prepaid for and decided not to complete. Please note, The vehicle has not required brake pad replacement at any time. It is our Professional opinion the veh sat with low mileage driven and winter weather conditions contributed to the caliper slide pins seizing and rotors rusting. It is important for our customers to see the value, quality workmanship and have trust in Butler Toyota as a service provider. Thank You for your consideration in this matter. Patrick [redacted] Service Manager
Dear [redacted]: In response to a complaint about our business registered with you on 1/7/17, case ID [redacted], we do have a response and a side to our story. We find it regrettable that Mr. [redacted] of Wierton, WV has had an experience with our dealership that is anything...
short of excellent. We have tried to work with Mr. [redacted] and help facilitate the resolution of West Virginia sales tax on the vehicle he purchased from us in October of2016. At no point has this dealership nor anyone employed with Butler Toyota knowingly conspired to make the transaction difficult, nor has anyone done anything outside of the established procedures for collecting and reporting sales tax for an out-of-state vehicle transaction. At the time of purchase, our business manager Andy S[redacted] reviewed more than once the correct processes for collecting the appropriate amount of sales tax for the transaction, and the proper way to distribute the funds, and he reviewed this with the customer. This dealership uses an outside company to process out-of-state title paperwork in addition to using our own title clerks in house, and that company has an online software system to double-check the proper amounts. In the State of Indiana, the correct process after determining the amount to be collected (in this specific case, it is 5% for West Virginia instead of the local 7% here) is that tax money is sent to the Indiana Dept. of Revenue with an ST-108NR form detailing those numbers to the State of lndiana for a non-resident. Upon registering his vehicle in West Virginia, it is the privilege and responsibility of the state of West Virginia to request those funds from the Indiana Dept. of Revenue, where they should be in essence sitting in escrow. The Indiana Dept. of Revenue will not release those funds directly to a customer, they will only release them to the proper agency in West Virginia. More than once Mr. S[redacted] and our title clerk Emma B[redacted] explained this to Mr. [redacted] in an attempt to help him with this problem - all our staff has tried multiple times to help him resolve a problem that is clearly with his home state of West Virginia and not with us. At one point, Mr. [redacted] explained to Mr. S[redacted] and Ms. B[redacted] that the systems in place in West Virginia are too antiquated to be able to conduct such a transaction. Again, clearly the fault lies directly with the agency or agencies in West Virginia that are either unable or unwilling to collect the sales tax we collected and already paid to the Indiana Dept. of Revenue. We have done everything by the book and in accordance with Indiana law in regards to this transaction. We collected no more or no less than the exact amount of sales tax owed to the State of West Virginia, and we paid it in a timely manner to the Indiana Dept. of Revenue with the appropriate documentation to facilitate West Virginia collecting it from our state agency. I have attached an Indiana Dept. of Revenue Form GA-IIOL ifMr. [redacted] wants to apply directly to the State of Indiana for a refund on his own. In response to Mr. [redacted]' claim that Mr. S[redacted], Mr. Butler, or our title clerk(s) have ignored his pleas, it is simply untrue. From the very beginning Mr. S[redacted] has followed every Indiana state law and procedure, and let Mr. [redacted] know of the steps he must take at home to finish his transaction. At the point Mr. S[redacted] was unable to help further he directed Mr. [redacted] to our title clerk(s) and to the West Virginia agencies to follow up, as there was simply nothing more he could do to fix Mr. [redacted]' problem. Regards and very best, Robert G. Butler, PrincipalButler Toyota Cc: [redacted] C. [redacted] Andy S[redacted] Robert A. Butler Att: IN Form GA-llOL
In regards to the Tow Package and [redacted]; Mr [redacted] elected to purchase those items and then later decided that he didn’t have time to get them installed. It is our company policy to not issue refunds until all funds owed to us have been received from either the lender or the customer. I have...
confirmed that all funds have been received and a refund in the amount of $1408 has been issued to his lender (USAA). This should resolve the first part of of Mr. [redacted] desired settlement. Although I can understand Mr. [redacted] reason for believing that his title work was never processed, his county clerks office was incorrect in stating that we never sent the documents. His title work was processed on June 3rd and the BMV in Wyoming held the paperwork while waiting for extra documentation from him. We weren’t aware that documents were missing until June 23rd when we contacted his BMV to inquire about the delay. The items that were missing are not required at Indiana BMV’s, so there was no way for us to know there was a delay until we contacted them. While we regret that there was a delay in processing his title, we cannot be responsible for documents that are unique to another state. We did deliver all documents required by Indiana law well within the timeframe promised, therefore we are unable to refund the title and documentation fees. I verified that Mr. [redacted] was able to successfully title his van on June 30th. Everyone at Butler Toyota is truly sorry for the frustration and disappointment that processing a Wyoming title with a 3rd party lender has caused for Mr. Hibbs. Unfortunately, it isn’t possible for us to know every unique document and process for each and every County branch of BMV across the US. Please let me know if any further information is required. Eric D[redacted] Sales Manager Butler Toyota Scion 3232 Harper Rd Indianapolis IN 46240 (317) [redacted] eric.d[redacted]@butlerauto.com www.butler-toyota.com
Revdex.comServing Central Indiana 151 N Delaware Street #2020Indianapolis, IN 46204-2599www.Revdex.com.org/indy ID: [redacted]Account Number: [redacted]Complaint regarding: Warranty RefundDisputed amount: $1295.00 To whom it may...
concern; After reviewing our files, we have found no indication that the customer has ever qualified for this buy back program. Without appropriate documentation from the consumer stating their eligibility and terms for this buy back, Butler Toyota considers this matter resolved. Thanks,Sandra N[redacted]Butler Toyota, Inc.3232 Harper Road Indianapolis, IN 46240317-846-9600*133317-848-6630 (fax)sn[redacted]@butlerauto.com
In answer to your question, when I brought the car in requesting the tune up, oil change, and brake service, it was never done and I don't believe I was charged for the brake service as they did not do this requested service. I assumed this was done since I requested it twice. I had no...
reason to research on whether it or not it was done. They also did not do a brake inspection which they say the do routinely. The inspection could have cleared up this entire mess. If they had done the requested brake service this would also have cleared up this mess.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]1. I have contacted my lender with regard to the $that has allegedly been sent. As of July 13, 2015, the lender has yet to receive said funds. Additionally, lender verified that there was a delay in the transmission of funds from lender to Butler Toyota in Indianapolis, IN. The records with lender verify that on May 21st, 2015, the lender contacted Butler Toyota because the routing number submitted to lender was the wrong routing number. On May 22nd, 2015, lender contacted Butler Toyota a second time and spoke with a representative, C.M., that provided the correct routing number. The funds were, thereafter, sent electronically to the dealer after Butler Toyota corrected their error to the lender. Again, the error is attributed to Butler Toyota for providing the incorrect routing number to the lender, which has been verified with lender. Hence the funds were received by Butler Toyota before the end of May after my lender inquired and resolved the routing number issue. So, if Butler Toyota received these funds at the end of May 2015, why has it taken so long for Butler Toyota to verify receipt of funds? My lender is now requesting verification from Butler Toyota of the post-mark date and tracking number (if available) on the funds ($1408) that were allegedly sent and the date on the check verifying when the check was processed for these outstanding funds owed to the lender for over days.2. When Butler Toyota accepted payment from me to provide documentation services for titling in another state, Butler Toyota entered into a contract with me to provide those services. By entering into a contract with me for titling services, Butler Toyota, thereby, had a fiduciary responsibility to provide due diligence in inquiring about other state requirements for titling services. By stating that Butler Toyota were not aware of the missing documents until you called June 23rd, 2015, only supports my case that Butler Toyota did not do the research needed in order to provide the services that I purchased. If Butler Toyota could not provide the services required to title the vehicle in another state, then Butler Toyota should not have accepted my payment for services that could not be provided, or Butler was not willing to follow through on this vehicle. By accepting my payment for services not rendered and acknowledging in your response that these other documents required by my state was not completed by Butler Toyota, Butler Toyota has already made my case that Butler Toyota did not fulfill its fiduciary responsibility to me and was negligent in their representation that they would provide those services. In contrary to the belief of Butler Toyota, Butler Toyota can be held responsible and liable for negligent misrepresentation by not fulfilling the fiduciary responsibilities owed to me by accepting my payment for services never provided. Hence I am seeking full reimbursement/refund for title and documentation fees.?
Regards,
*** ***
Below is our response to the above mentioned compliant. We have spoken to the parties involved regarding this complaint, and have came to an agreementThe car was purchased by a company & from the sound of things it seems the partners had a falling out When we where contacted
* he informed us that he did not sign for this loan and that someone stole his identity We, Butler Auto Group immediately contacted all parties involved including Ally Bank to close out the loan and we would refund the money back to Ally Bank. RJ H*** has spoken to the other party involved Mike, who put the $12,down We have come to an agreement that we will refund $9,to him immediatelyOnce and only if the car sells before it occurs any more loss in value then we would refund the other $3, If we lose any money in the selling the car we will be deducting this amount from the $3,we held backWe feel as this is more then fair in helping all the parties involved and all parties have come to this agreement alreadyAt this time we consider this complaint to be resolved. Please feel free to contact me if you have any further questions regarding this matterThank you, RJ H***C.O.O.Butler Auto Group
by Mark F
Attached: Response Letter to Mr. Paulet's complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I find it very disheartening that Butler Toyota is not willing to accurately portray the facts in the situation. I made at least 14 phone calls to Butler Toyota and only received 3 return calls. One phone call was from Kevin L[redacted], the salesman who asked to be removed from the situation. The other two phone calls were from a title clerk Emma B[redacted]. Mr. Butler and Mr. S[redacted] never returned any of my phone calls, although I left multiple voicemails for them in their personal voicemail systems. I will be visiting my local phone carrier and obtaining detail calling history records to prove my claim. Our detail call records here will clearly show the multiple outgoing calls and only the 3 calls that were returned by Mr. L[redacted] and Mrs. B[redacted]. They will also show dates, times, and length of calls. I will produce my calling records from October 20, 2016 to the present. When you review these records, you will determine whose story is accurate. Also, when can I proceed with a small court claims against Butler Toyota? I have investigated that opportunity and determined by filing fee is only approximately $134.00 I am definitely interested in pursuing that option as I have friends in Indiana, who I'd like to visit soon.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I...
reviewed appear below.
05/17/17There are some inaccuracies in Mr. H[redacted]’s account of the events. The following are the undisputed facts:On April 26, 2017, Ms. S[redacted] wrote me via email that I was approved on a Tier 5 lease, the bottom tier lease level on a Toyota RAV4. So, it was not at the “beginning of the sales process” on April 29, 2017 that “it was determined that” I did not have Tier 1 credit.It is not a particular important point, but even though I did ask for $3000 for my trade, getting $2500 for my trade or any other different amount would have made zero difference in the leasing decision. The reason for this is that from the beginning I was a payment lessor. At no point in any discussion with any dealership, was there any question or mention of price. The price, MSRP, etc was and is completely irrelevant to me. I was and am a payment customer. In none of the emails between us was price ever mentioned by either of us. If they got to my payment, I would take the vehicle. Mr. H[redacted]’s obfuscation by referring to price and his cost is understandable since his employee made a mistake in offering me a very specific payment for a very specific Toyota Camry SE. I was therefore never unhappy about “pricing issues.”I asked Ms. S[redacted] on the 28th what she could do payment wise on a Toyota Camry SE. She told me that she was working on getting me the best deal possible and so it would not be until the next day when she got me a quote.Having spent some time working up the deal and in possession of my credit situation, Ms. S[redacted] wrote me the following offer on 04/29/2017:[redacted],I appreciate your patience. I spoke with our new car manager this morning. On our Camry SE, stock #34572. On a 12k/year, 36 month lease, with $3000 trade value, you would have 36 equal payments of $190 plus tax. The incentives and offer expires Monday. Let me know what you think!Thank you again [redacted],Amber S[redacted]Online Sales ManagerOffice: (317)846-9600 Ext: 237I did look at the vehicle offered with that stock number online. I determined that it was not a color that I particularly desired, but for such a low payment, someone in my credit situation could not be picky. I was indeed surprised that they could get to so low a payment on that car, but I’ve seen some pretty crazy deals in the car business, especially at the end of the month. My phone records would show that I attempted to contact the dealership twice on the morning of Saturday April 29 to speak to Amber and let her know that I wanted the deal. I did go to the dealership and my first words to Amber indeed were “We have a deal.” She sent me to Mr. S[redacted] who showed me the promise unit and told me about my free all-weather matts and Toyota Care. I reiterated to Mr. S[redacted] that I would take the vehicle. About a HALF HOUR after I arrived at Butler Toyota, had accepted their offer and been shown the specified vehicle, Mr. H[redacted] showed up and tried to rescind the offer and tell me about additional down payments, costs and prices. I did inspect the car and was indeed curious how they could offer me this low payment. Maybe, there was some slight defect with the car. Maybe, they got me an unexpected tier bump. Anyone would have been curious. At the end of the day, I didn’t really care how they got there. I was happy.What I stated to Mr. H[redacted] was that as far as I knew three things were true. 1) I had been made a firm offer by an agent of his dealership with no mention of the “preliminary” nature of the quote or of any additional needed money down. The only communication regarding this particular leasing deal prior to my showing up at Butler Toyota on the afternoon of April 29th, was the email quoted in its entirety above. 2) I had accepted their offer. 3) Businesses were legally responsible for the promises of their agents. I expect(ed) that they should have to live up to their offer. Mr. H[redacted] chose to respond that if I felt that I had a case, I should get a lawyer. Mr. H[redacted] should be ashamed. It may yet come to that.Signed,[redacted]
In response to complaint ID [redacted]; On Monday August 24, 2015 Butler Toyota confirmed with UPS tracking that the original refund of $1408 was sent to USAA on behalf of [redacted] and was signed for by USAA employee A. Garcia on Monday July 13, 2015. Butler Toyota also verified with JP Morgan Chase that check number 162980 made out to USAA in the amount of $1408 was cashed on Friday July 17, 2015. On Monday August 24, 2015 Butler Toyota also issued a refund to USAA or, behalf of [redacted] in the amount of $53,75, T-ils amount will refund all that was collected from Mr. [redacted] by Butler Toyota in regards to titling. Butler Toyota has eonfhmed with UPS that this package has been signed for by USAA employee R. L[redacted] on Tuesday August 25, 2015.
We have reviewed Mrs. [redacted] service history at Butler Toyota, beginning at the Butler Collision Center repair on 3/04/14 @ 51,927. On 10/02/14 @ 60,497 miles the vehicle was in service for the 60,000 mile maint. This includes an inspection of the brake pad material thickness. (Brake pad material thickness indicated they were at 4 nickels thickness remaining out of 5)- Pad thickness —good. On 1/08/15 @ 65,293 miles the vehicle was In service for oil and filter maint service and to add & program a new remote key that the customer had prepaid for. The new remote key was faulty and could not be programmed and a new remote was re-ordered. The brake pad thickness was again inspected and determined to be @ 31/2 nickels thickness out of 5. Pad thickness- good. On 5/26/15 @ 67,436 miles the vehicle was in service for a grinding noise when braking. An inspection was performed and determined the brake caliper slide pins were rusted and seizing. The brake pad material thickness was still at 31/2 nickels thickness out of 5- pad thickness- good. The veh was driven approx 2,143 miles from Jan to May. We replaced rusted brake rotors, cleaned and freed caliper slide pins, and reinstalled original brake pads, refunded customer for remote key she prepaid for and decided not to complete. Please note, The vehicle has not required brake pad replacement at any time. It is our Professional opinion the veh sat with low mileage driven and winter weather conditions contributed to the caliper slide pins seizing and rotors rusting. It is important for our customers to see the value, quality workmanship and have trust in Butler Toyota as a service provider. Thank You for your consideration in this matter. Patrick [redacted] Service Manager
Dear [redacted]: In response to a complaint about our business registered with you on 1/7/17, case ID [redacted], we do have a response and a side to our story. We find it regrettable that Mr. [redacted] of Wierton, WV has had an experience with our dealership that is anything...
short of excellent. We have tried to work with Mr. [redacted] and help facilitate the resolution of West Virginia sales tax on the vehicle he purchased from us in October of2016. At no point has this dealership nor anyone employed with Butler Toyota knowingly conspired to make the transaction difficult, nor has anyone done anything outside of the established procedures for collecting and reporting sales tax for an out-of-state vehicle transaction. At the time of purchase, our business manager Andy S[redacted] reviewed more than once the correct processes for collecting the appropriate amount of sales tax for the transaction, and the proper way to distribute the funds, and he reviewed this with the customer. This dealership uses an outside company to process out-of-state title paperwork in addition to using our own title clerks in house, and that company has an online software system to double-check the proper amounts. In the State of Indiana, the correct process after determining the amount to be collected (in this specific case, it is 5% for West Virginia instead of the local 7% here) is that tax money is sent to the Indiana Dept. of Revenue with an ST-108NR form detailing those numbers to the State of lndiana for a non-resident. Upon registering his vehicle in West Virginia, it is the privilege and responsibility of the state of West Virginia to request those funds from the Indiana Dept. of Revenue, where they should be in essence sitting in escrow. The Indiana Dept. of Revenue will not release those funds directly to a customer, they will only release them to the proper agency in West Virginia. More than once Mr. S[redacted] and our title clerk Emma B[redacted] explained this to Mr. [redacted] in an attempt to help him with this problem - all our staff has tried multiple times to help him resolve a problem that is clearly with his home state of West Virginia and not with us. At one point, Mr. [redacted] explained to Mr. S[redacted] and Ms. B[redacted] that the systems in place in West Virginia are too antiquated to be able to conduct such a transaction. Again, clearly the fault lies directly with the agency or agencies in West Virginia that are either unable or unwilling to collect the sales tax we collected and already paid to the Indiana Dept. of Revenue. We have done everything by the book and in accordance with Indiana law in regards to this transaction. We collected no more or no less than the exact amount of sales tax owed to the State of West Virginia, and we paid it in a timely manner to the Indiana Dept. of Revenue with the appropriate documentation to facilitate West Virginia collecting it from our state agency. I have attached an Indiana Dept. of Revenue Form GA-IIOL ifMr. [redacted] wants to apply directly to the State of Indiana for a refund on his own. In response to Mr. [redacted]' claim that Mr. S[redacted], Mr. Butler, or our title clerk(s) have ignored his pleas, it is simply untrue. From the very beginning Mr. S[redacted] has followed every Indiana state law and procedure, and let Mr. [redacted] know of the steps he must take at home to finish his transaction. At the point Mr. S[redacted] was unable to help further he directed Mr. [redacted] to our title clerk(s) and to the West Virginia agencies to follow up, as there was simply nothing more he could do to fix Mr. [redacted]' problem. Regards and very best, Robert G. Butler, PrincipalButler Toyota Cc: [redacted] C. [redacted] Andy S[redacted] Robert A. Butler Att: IN Form GA-llOL
In regards to the Tow Package and [redacted]; Mr [redacted] elected to purchase those items and then later decided that he didn’t have time to get them installed. It is our company policy to not issue refunds until all funds owed to us have been received from either the lender or the customer. I have...
confirmed that all funds have been received and a refund in the amount of $1408 has been issued to his lender (USAA). This should resolve the first part of of Mr. [redacted] desired settlement. Although I can understand Mr. [redacted] reason for believing that his title work was never processed, his county clerks office was incorrect in stating that we never sent the documents. His title work was processed on June 3rd and the BMV in Wyoming held the paperwork while waiting for extra documentation from him. We weren’t aware that documents were missing until June 23rd when we contacted his BMV to inquire about the delay. The items that were missing are not required at Indiana BMV’s, so there was no way for us to know there was a delay until we contacted them. While we regret that there was a delay in processing his title, we cannot be responsible for documents that are unique to another state. We did deliver all documents required by Indiana law well within the timeframe promised, therefore we are unable to refund the title and documentation fees. I verified that Mr. [redacted] was able to successfully title his van on June 30th. Everyone at Butler Toyota is truly sorry for the frustration and disappointment that processing a Wyoming title with a 3rd party lender has caused for Mr. Hibbs. Unfortunately, it isn’t possible for us to know every unique document and process for each and every County branch of BMV across the US. Please let me know if any further information is required. Eric D[redacted] Sales Manager Butler Toyota Scion 3232 Harper Rd Indianapolis IN 46240 (317) [redacted] eric.d[redacted]@butlerauto.com www.butler-toyota.com
Revdex.comServing Central Indiana 151 N Delaware Street #2020Indianapolis, IN 46204-2599www.Revdex.com.org/indy ID: [redacted]Account Number: [redacted]Complaint regarding: Warranty RefundDisputed amount: $1295.00 To whom it may...
concern; After reviewing our files, we have found no indication that the customer has ever qualified for this buy back program. Without appropriate documentation from the consumer stating their eligibility and terms for this buy back, Butler Toyota considers this matter resolved. Thanks,Sandra N[redacted]Butler Toyota, Inc.3232 Harper Road Indianapolis, IN 46240317-846-9600*133317-848-6630 (fax)sn[redacted]@butlerauto.com
In answer to your question, when I brought the car in requesting the tune up, oil change, and brake service, it was never done and I don't believe I was charged for the brake service as they did not do this requested service. I assumed this was done since I requested it twice. I had no...
reason to research on whether it or not it was done. They also did not do a brake inspection which they say the do routinely. The inspection could have cleared up this entire mess. If they had done the requested brake service this would also have cleared up this mess.