Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
In response to complaint ID [redacted] ; On Monday August 24, Butler Toyota confirmed with UPS tracking that the original refund of $was sent to USAA on behalf of [redacted] and was signed for by USAA employee AGarcia on Monday July 13, Butler Toyota also verified with JP Morgan Chase that check number made out to USAA in the amount of $was cashed on Friday July 17, On Monday August 24, Butler Toyota also issued a refund to USAA or, behalf of [redacted] in the amount of $53,75, T-ils amount will refund all that was collected from Mr [redacted] by Butler Toyota in regards to titlingButler Toyota has eonfhmed with UPS that this package has been signed for by USAA employee RL [redacted] on Tuesday August 25,
In regards to the Tow Package and [redacted] ; Mr [redacted] elected to purchase those items and then later decided that he didn’t have time to get them installedIt is our company policy to not issue refunds until all funds owed to us have been received from either the lender or the customerI have confirmed that all funds have been received and a refund in the amount of $has been issued to his lender (USAA)This should resolve the first part of of Mr [redacted] desired settlement Although I can understand Mr [redacted] reason for believing that his title work was never processed, his county clerks office was incorrect in stating that we never sent the documentsHis title work was processed on June 3rd and the BMV in Wyoming held the paperwork while waiting for extra documentation from himWe weren’t aware that documents were missing until June 23rd when we contacted his BMV to inquire about the delayThe items that were missing are not required at Indiana BMV’s, so there was no way for us to know there was a delay until we contacted themWhile we regret that there was a delay in processing his title, we cannot be responsible for documents that are unique to another stateWe did deliver all documents required by Indiana law well within the timeframe promised, therefore we are unable to refund the title and documentation fees I verified that Mr [redacted] was able to successfully title his van on June 30th Everyone at Butler Toyota is truly sorry for the frustration and disappointment that processing a Wyoming title with a 3rd party lender has caused for MrHibbsUnfortunately, it isn’t possible for us to know every unique document and process for each and every County branch of BMV across the US Please let me know if any further information is required Eric D [redacted] Sales Manager Butler Toyota Scion Harper Rd Indianapolis IN (317) [redacted] eric.d***@butlerauto.com www.butler-toyota.com
We have reviewed Mrs [redacted] service history at Butler Toyota, beginning at the Butler Collision Center repair on 3/04/@ 51,On 10/02/@ 60,miles the vehicle was in service for the 60,mile maintThis includes an inspection of the brake pad material thickness(Brake pad material thickness indicated they were at nickels thickness remaining out of 5)- Pad thickness —goodOn 1/08/@ 65,miles the vehicle was In service for oil and filter maint service and to add & program a new remote key that the customer had prepaid forThe new remote key was faulty and could not be programmed and a new remote was re-orderedThe brake pad thickness was again inspected and determined to be @ 31/nickels thickness out of Pad thickness- goodOn 5/26/@ 67,miles the vehicle was in service for a grinding noise when brakingAn inspection was performed and determined the brake caliper slide pins were rusted and seizingThe brake pad material thickness was still at 31/nickels thickness out of 5- pad thickness- goodThe veh was driven approx 2,miles from Jan to MayWe replaced rusted brake rotors, cleaned and freed caliper slide pins, and reinstalled original brake pads, refunded customer for remote key she prepaid for and decided not to completePlease note, The vehicle has not required brake pad replacement at any timeIt is our Professional opinion the veh sat with low mileage driven and winter weather conditions contributed to the caliper slide pins seizing and rotors rustingIt is important for our customers to see the value, quality workmanship and have trust in Butler Toyota as a service providerThank You for your consideration in this matter Patrick [redacted] Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below 05/17/17There are some inaccuracies in MrH [redacted] ’s account of the eventsThe following are the undisputed facts:On April 26, 2017, MsS [redacted] wrote me via email that I was approved on a Tier lease, the bottom tier lease level on a Toyota RAVSo, it was not at the “beginning of the sales process” on April 29, that “it was determined that” I did not have Tier credit.It is not a particular important point, but even though I did ask for $for my trade, getting $for my trade or any other different amount would have made zero difference in the leasing decisionThe reason for this is that from the beginning I was a payment lessorAt no point in any discussion with any dealership, was there any question or mention of priceThe price, MSRP, etc was and is completely irrelevant to meI was and am a payment customerIn none of the emails between us was price ever mentioned by either of usIf they got to my payment, I would take the vehicleMrH [redacted] ’s obfuscation by referring to price and his cost is understandable since his employee made a mistake in offering me a very specific payment for a very specific Toyota Camry SEI was therefore never unhappy about “pricing issues.”I asked MsS [redacted] on the 28th what she could do payment wise on a Toyota Camry SEShe told me that she was working on getting me the best deal possible and so it would not be until the next day when she got me a quote.Having spent some time working up the deal and in possession of my credit situation, MsS [redacted] wrote me the following offer on 04/29/2017:***,I appreciate your patience I spoke with our new car manager this morning On our Camry SE, stock # On a 12k/year, month lease, with $trade value, you would have equal payments of $plus tax The incentives and offer expires Monday Let me know what you think!Thank you again ***,Amber S*Online Sales ManagerOffice: (317)846-Ext: 237I did look at the vehicle offered with that stock number onlineI determined that it was not a color that I particularly desired, but for such a low payment, someone in my credit situation could not be pickyI was indeed surprised that they could get to so low a payment on that car, but I’ve seen some pretty crazy deals in the car business, especially at the end of the monthMy phone records would show that I attempted to contact the dealership twice on the morning of Saturday April to speak to Amber and let her know that I wanted the dealI did go to the dealership and my first words to Amber indeed were “We have a deal.” She sent me to MrS [redacted] who showed me the promise unit and told me about my free all-weather matts and Toyota CareI reiterated to MrS [redacted] that I would take the vehicleAbout a HALF HOUR after I arrived at Butler Toyota, had accepted their offer and been shown the specified vehicle, MrH [redacted] showed up and tried to rescind the offer and tell me about additional down payments, costs and pricesI did inspect the car and was indeed curious how they could offer me this low paymentMaybe, there was some slight defect with the carMaybe, they got me an unexpected tier bumpAnyone would have been curiousAt the end of the day, I didn’t really care how they got thereI was happy.What I stated to MrH [redacted] was that as far as I knew three things were true1) I had been made a firm offer by an agent of his dealership with no mention of the “preliminary” nature of the quote or of any additional needed money downThe only communication regarding this particular leasing deal prior to my showing up at Butler Toyota on the afternoon of April 29th, was the email quoted in its entirety above2) I had accepted their offer3) Businesses were legally responsible for the promises of their agentsI expect(ed) that they should have to live up to their offerMrH [redacted] chose to respond that if I felt that I had a case, I should get a lawyerMrH [redacted] should be ashamedIt may yet come to that.Signed, [redacted]
Revdex.comServing Central Indiana N Delaware Street #2020Indianapolis, IN 46204-2599www.Revdex.com.org/indy ID: [redacted] Account Number: ***Complaint regarding: Warranty RefundDisputed amount: $To whom it may concern; After reviewing our files, we have found no indication that the customer has ever qualified for this buy back program Without appropriate documentation from the consumer stating their eligibility and terms for this buy back, Butler Toyota considers this matter resolved Thanks,Sandra N***Butler Toyota, IncHarper Road Indianapolis, IN 46240317-846-9600*133317-848-(fax)sn***@butlerauto.com
In answer to your question, when I brought the car in requesting the tune up, oil change, and brake service, it was never done and I don't believe I was charged for the brake service as they did not do this requested service I assumed this was done since I requested it twice I had no reason to research on whether it or not it was done They also did not do a brake inspection which they say the do routinely The inspection could have cleared up this entire mess If they had done the requested brake service this would also have cleared up this mess
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
In response to complaint ID [redacted] ; On Monday August 24, Butler Toyota confirmed with UPS tracking that the original refund of $was sent to USAA on behalf of [redacted] and was signed for by USAA employee AGarcia on Monday July 13, Butler Toyota also verified with JP Morgan Chase that check number made out to USAA in the amount of $was cashed on Friday July 17, On Monday August 24, Butler Toyota also issued a refund to USAA or, behalf of [redacted] in the amount of $53,75, T-ils amount will refund all that was collected from Mr [redacted] by Butler Toyota in regards to titlingButler Toyota has eonfhmed with UPS that this package has been signed for by USAA employee RL [redacted] on Tuesday August 25,
In regards to the Tow Package and [redacted] ; Mr [redacted] elected to purchase those items and then later decided that he didn’t have time to get them installedIt is our company policy to not issue refunds until all funds owed to us have been received from either the lender or the customerI have confirmed that all funds have been received and a refund in the amount of $has been issued to his lender (USAA)This should resolve the first part of of Mr [redacted] desired settlement Although I can understand Mr [redacted] reason for believing that his title work was never processed, his county clerks office was incorrect in stating that we never sent the documentsHis title work was processed on June 3rd and the BMV in Wyoming held the paperwork while waiting for extra documentation from himWe weren’t aware that documents were missing until June 23rd when we contacted his BMV to inquire about the delayThe items that were missing are not required at Indiana BMV’s, so there was no way for us to know there was a delay until we contacted themWhile we regret that there was a delay in processing his title, we cannot be responsible for documents that are unique to another stateWe did deliver all documents required by Indiana law well within the timeframe promised, therefore we are unable to refund the title and documentation fees I verified that Mr [redacted] was able to successfully title his van on June 30th Everyone at Butler Toyota is truly sorry for the frustration and disappointment that processing a Wyoming title with a 3rd party lender has caused for MrHibbsUnfortunately, it isn’t possible for us to know every unique document and process for each and every County branch of BMV across the US Please let me know if any further information is required Eric D [redacted] Sales Manager Butler Toyota Scion Harper Rd Indianapolis IN (317) [redacted] eric.d***@butlerauto.com www.butler-toyota.com
We have reviewed Mrs [redacted] service history at Butler Toyota, beginning at the Butler Collision Center repair on 3/04/@ 51,On 10/02/@ 60,miles the vehicle was in service for the 60,mile maintThis includes an inspection of the brake pad material thickness(Brake pad material thickness indicated they were at nickels thickness remaining out of 5)- Pad thickness —goodOn 1/08/@ 65,miles the vehicle was In service for oil and filter maint service and to add & program a new remote key that the customer had prepaid forThe new remote key was faulty and could not be programmed and a new remote was re-orderedThe brake pad thickness was again inspected and determined to be @ 31/nickels thickness out of Pad thickness- goodOn 5/26/@ 67,miles the vehicle was in service for a grinding noise when brakingAn inspection was performed and determined the brake caliper slide pins were rusted and seizingThe brake pad material thickness was still at 31/nickels thickness out of 5- pad thickness- goodThe veh was driven approx 2,miles from Jan to MayWe replaced rusted brake rotors, cleaned and freed caliper slide pins, and reinstalled original brake pads, refunded customer for remote key she prepaid for and decided not to completePlease note, The vehicle has not required brake pad replacement at any timeIt is our Professional opinion the veh sat with low mileage driven and winter weather conditions contributed to the caliper slide pins seizing and rotors rustingIt is important for our customers to see the value, quality workmanship and have trust in Butler Toyota as a service providerThank You for your consideration in this matter Patrick [redacted] Service Manager
Attached: Response Letter to Mr. Paulet's complaint.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below 05/17/17There are some inaccuracies in MrH [redacted] ’s account of the eventsThe following are the undisputed facts:On April 26, 2017, MsS [redacted] wrote me via email that I was approved on a Tier lease, the bottom tier lease level on a Toyota RAVSo, it was not at the “beginning of the sales process” on April 29, that “it was determined that” I did not have Tier credit.It is not a particular important point, but even though I did ask for $for my trade, getting $for my trade or any other different amount would have made zero difference in the leasing decisionThe reason for this is that from the beginning I was a payment lessorAt no point in any discussion with any dealership, was there any question or mention of priceThe price, MSRP, etc was and is completely irrelevant to meI was and am a payment customerIn none of the emails between us was price ever mentioned by either of usIf they got to my payment, I would take the vehicleMrH [redacted] ’s obfuscation by referring to price and his cost is understandable since his employee made a mistake in offering me a very specific payment for a very specific Toyota Camry SEI was therefore never unhappy about “pricing issues.”I asked MsS [redacted] on the 28th what she could do payment wise on a Toyota Camry SEShe told me that she was working on getting me the best deal possible and so it would not be until the next day when she got me a quote.Having spent some time working up the deal and in possession of my credit situation, MsS [redacted] wrote me the following offer on 04/29/2017:***,I appreciate your patience I spoke with our new car manager this morning On our Camry SE, stock # On a 12k/year, month lease, with $trade value, you would have equal payments of $plus tax The incentives and offer expires Monday Let me know what you think!Thank you again ***,Amber S
*Online Sales ManagerOffice: (317)846-Ext: 237I did look at the vehicle offered with that stock number onlineI determined that it was not a color that I particularly desired, but for such a low payment, someone in my credit situation could not be pickyI was indeed surprised that they could get to so low a payment on that car, but I’ve seen some pretty crazy deals in the car business, especially at the end of the monthMy phone records would show that I attempted to contact the dealership twice on the morning of Saturday April to speak to Amber and let her know that I wanted the dealI did go to the dealership and my first words to Amber indeed were “We have a deal.” She sent me to MrS [redacted] who showed me the promise unit and told me about my free all-weather matts and Toyota CareI reiterated to MrS [redacted] that I would take the vehicleAbout a HALF HOUR after I arrived at Butler Toyota, had accepted their offer and been shown the specified vehicle, MrH [redacted] showed up and tried to rescind the offer and tell me about additional down payments, costs and pricesI did inspect the car and was indeed curious how they could offer me this low paymentMaybe, there was some slight defect with the carMaybe, they got me an unexpected tier bumpAnyone would have been curiousAt the end of the day, I didn’t really care how they got thereI was happy.What I stated to MrH [redacted] was that as far as I knew three things were true1) I had been made a firm offer by an agent of his dealership with no mention of the “preliminary” nature of the quote or of any additional needed money downThe only communication regarding this particular leasing deal prior to my showing up at Butler Toyota on the afternoon of April 29th, was the email quoted in its entirety above2) I had accepted their offer3) Businesses were legally responsible for the promises of their agentsI expect(ed) that they should have to live up to their offerMrH [redacted] chose to respond that if I felt that I had a case, I should get a lawyerMrH [redacted] should be ashamedIt may yet come to that.Signed, [redacted]
Revdex.comServing Central Indiana N Delaware Street #2020Indianapolis, IN 46204-2599www.Revdex.com.org/indy ID: [redacted] Account Number: ***Complaint regarding: Warranty RefundDisputed amount: $To whom it may concern; After reviewing our files, we have found no indication that the customer has ever qualified for this buy back program Without appropriate documentation from the consumer stating their eligibility and terms for this buy back, Butler Toyota considers this matter resolved Thanks,Sandra N***Butler Toyota, IncHarper Road Indianapolis, IN 46240317-846-9600*133317-848-(fax)sn***@butlerauto.com
In answer to your question, when I brought the car in requesting the tune up, oil change, and brake service, it was never done and I don't believe I was charged for the brake service as they did not do this requested service I assumed this was done since I requested it twice I had no reason to research on whether it or not it was done They also did not do a brake inspection which they say the do routinely The inspection could have cleared up this entire mess If they had done the requested brake service this would also have cleared up this mess