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Burney Disposal, Inc.

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Burney Disposal, Inc. Reviews (1)

Mr. [redacted], First of all I want to apologize if you felt in any way embarrassed or upset by your service interruption due to non payment on your account with Burney Disposal, Inc. I looked at your account to get to the bottom of the issue and noticed several things right away. This is the second...

time your account has been cancelled for non-payment. It was first cancelled for non-payment on 4/12/16. It is our policy to call and remind customers to pay one time before cancelling their accounts. It is noted on your account that you received two courtesy calls in April to try to come to a resolution and no return phone calls were received. We have [redacted] as your current phone number. If this number is incorrect or needs to be updated, please let us know as this is the number we used to reach you when your payment was not received by the due date. It appears that you were cancelled again this month (Sept, 2016) for non-payment. Since your account has been delinquent in the past to the point of service cancellation, there is no courtesy period available. On a personal note I understand that times are financially difficult right now. Everyone is struggling to make ends meet in our area. However, when we pick up garbage that has not been paid for, we are effectively paying our men to pick it up, paying for our trucks to drive it to the transfer station, paying another man to load it into a trailer, paying for it to be trucked to Redding, and then paying the fee for it to be buried at the landfill. It may be hard to see, but our company is also feeling the effects of the recession, and we can not extend this type of loan to one customer and not to every customer. If we accepted promises to pay from all of our customers in lieu of actual payment, we would not be able to afford to pay our employees to continue to serve our customers. It is important to remember that this is a business relationship. While Burney Disposal, Inc. values every customer, we are not a loan company and we can not operate on promises to pay. There are several other ways to go about getting rid of your garbage that may work better for your family at this time. Perhaps consider taking your garbage to the transfer station in Burney, which is open Wednesdays and Saturdays from 8 a.m. until 4 p.m. or consider tag service, which is essentially prepaying for garbage. You can buy these tags when you have the extra money to do so and use them at your own discretion. I would be happy to discuss these options with you if you would like. In the future, I encourage you to contact me directly rather than through a third party. I am always happy to work things out for customers. We can always find a suitable solution that works for you and for us. Best regards, [redacted]. Of Communications Burney Disposal, Inc. [redacted]

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