Burnham Holdings

On behalf of [redacted] Boiler Company, we request that the homeowner provide the serial number of the boiler reference in the complaint Once the serial number is given the situation will be investigated

To investigate this issue, [redacted] Boiler Company will need the serial number of the boiler claimed by owner as defective

It is our policy, for safety purposes not to discuss technical details with consumers The consumer is clearly asking about internal wiring connections in which he/she should not be touching on the boiler A knowledgeable, licensed contractor would know if a terminal connection is present They would review the wiring diagram of the boiler and would be able to answer this question Therefore, for safety purposes a qualified contractor or technician should be contacted By the consumer’s statement it is apparent that they are attempting to hook up a thermostat, (not supplied by [redacted] ) which requires ***, and this should NOT be taken from the boiler, rather some other source If the consumer is unsure how to install his thermostat, they should contact a qualified technician to do so