Burns & Associates

I reached out to the customer since no pertinent information, such as license plate number, transponder number, toll plaza, etcwas provided. Upon receiving this information, I was able to speak with our Research and Adjustment department and determined that an inquiry on the customer's
behalf had been made by the Virginia E-ZPass. Our R&A department determined that the $charge was made due to transponder being read as the vehicle passed through the Newark, DE Toll Plaza in lane 40. A request for credit was denied and Virginia E-ZPass was notified of this via e-mail on 9/28/16. This is a valid charge as it was a device read and no credit is due

Our records do not indicate that we have a violation for Mr*** in the amount of $30.00, nor that we have a violation in his name at the address provided. If you could provide us with his license plate number and violation number we can research our records in greater detail. It
appears that he provided his transponder number, however, his E-ZPass account is not with Delaware E-ZPass, therefore, we are unable to view any information on his account. If Mr*** can provide the information requested, we will be happy to research his concern

When a transponder is read as a vehicle passes through a toll plaza, it is not necessary for a picture of the vehicle to be taken as the only way a transponder read can occur is if the transponder is actually in a vehicle as it passes through. Although it was stated that their vehicle was in Richmond on the date of the transaction, if the transponder was in another vehicle, then it is a valid transaction as transponders are not vehicle specific

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Tell us why here...Mr***'s provided a copy of his statement and his appeal was accepted on 10/27/

When a transponder is read as a vehicle passes through a toll plaza, it is not necessary for a picture of the vehicle to be taken as the only way a transponder read can occur is if the transponder is actually in a vehicle as it passes through. Although it was stated that their vehicle was in Richmond on the date of the transaction, if the transponder was in another vehicle, then it is a valid transaction as transponders are not vehicle specific

Revdex.com:
I have reviewed the response made by the business in reference to my complaint? and find that this resolution is satisfactory to me.? Thank - but just to add I did include statements before and see attached my account is in good standing
Regards,
Complaint ID:
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Our records indicate that the violation occurred on 4/21/and the violation notice was processed on 9/26/with a respond by date of 10/17/15.? License plate images are captured at the Toll Plaza as a vehicle goes through the toll facility.? Images are then uploaded to our system and
then are manually identified by an employee.? Each violation then goes through a quality control process, is printed, goes through another quality control process and then is mailed.? The customer contacted E-ZPass on 10/6/and was advised that the toll and a copy of their statement for that timeframe was needed in order to appeal the fees.? On 10/16/15, tt was determined that since the customer had requested to close his Virigina E-ZPass account the day after the violation occurred, once the toll of $had been paid, his appeal would be acceptedOn 10/30/a payment in the amount of $was received and posted to the violation.? The customers request appealing the fee was then forwarded to the appropriate department.? On 11/9/the approval for the refund of the $fee was approved and was processed within our timeline on 12/8/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
[redacted]

Our records do not indicate any correspondence regarding the statements being stopped.  We do however, have recent correspondence requesting that the account be closed.  On January 5, 2017, a proper letter including both signatures of the owners of the account was received and was...

processed.  Any time an account goes in a negative status, it is automatically placed in pending collections status.  The negative amount of $.59 has been reversed, thus leaving a $0.00 balance and the account was placed in Pend Close Status on 1/9/17.  The account will close automatically in 30 days.  The active transponders on the account have been placed in inactive status and an e-mail will be sent requesting that the transponders be return to us.

Tell us why here...Mr. [redacted]'s provided a copy of his statement and his appeal was accepted on 10/27/16.

I reached out to the customer since no pertinent information, such as license plate number, transponder number, toll plaza, etc. was provided.  Upon receiving this information, I was able to speak with our Research and Adjustment department and determined that an inquiry on the customer's...

behalf had been made by the Virginia E-ZPass.  Our R&A department determined that the $4.00 charge was made due to transponder 2793601 being read as the vehicle passed through the Newark, DE Toll Plaza in lane 40.  A request for credit was denied and Virginia E-ZPass was notified of this via e-mail on 9/28/16.  This is a valid charge as it was a device read and no credit is due.

Our records indicate that the violation occurred on 4/21/15 and the violation notice was processed on 9/26/15 with a respond by date of 10/17/15.  License plate images are captured at the Toll Plaza as a vehicle goes through the toll facility.  Images are then uploaded to our system and...

then are manually identified by an employee.  Each violation then goes through a quality control process, is printed, goes through another quality control process and then is mailed.  The customer contacted E-ZPass on 10/6/15 and was advised that the toll and a copy of their statement for that timeframe was needed in order to appeal the fees.  On 10/16/15, tt was determined that since the customer had requested to close his Virigina E-ZPass account the day after the violation occurred, once the toll of $4.00 had been paid, his appeal would be accepted. On 10/30/15 a payment in the amount of $29.00 was received and posted to the violation.  The customers request appealing the fee was then forwarded to the appropriate department.  On 11/9/15 the approval for the refund of the $25.00 fee was approved and was processed within our normal timeline on 12/8/15.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Per my original  complaint, I have requested the business, EZPASS DE, to provide visual evidence that my vehicle and my transponder passed through DE toll facility. No documentation has been provided to support the charge; thus I find the determination is unacceptable. Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]