Burns Auto Repair

From: [redacted] & ***< [redacted] @ [redacted] .net>Date: Wed, Dec 2, at 10:PMSubject: Addition to case id# [redacted] To: [redacted] @myRevdex.com.org Dear [redacted] ***, As per our phone conversation this afternoon, I would like to add the following information regarding my claim against Burns Auto Repair, Inc., [redacted] ***, Newtown, Pa***, ###-###-#### On November 11, 2015, just under two months, (September 15, 2015) after my [redacted] was inspected by Burns Auto Repair, an inspection which included the installation of new brakes and rotors on all four wheels, the truck suffered a catastrophic failure of the braking systemDuring the period from the inspection to the brake failure, the truck was driven an additional 1,according to odometer readings on invoices from both dates I have attached, to this e-mail, the invoice for work that was done at [redacted] ’s [redacted] to repair the problem, a failed brake line In speaking with the mechanics at [redacted] ’s, they implied, while brake line inspection is not a “regular item” for Pastate inspection, it seemed unusual, with all the brake work Burns’ claimed the truck needed, that they wouldn’t have looked at the brake linesThey insinuated that both lines showed stress, heavy wear and the need for replacementYet, Burns’ mechanics obviously didn’t look at the brake lines, again, despite the extensive brake work they claimed they performed on the truck Following my $1,invoice, (which included duplicated and frivolous charges) from Burns for the inspection, It cost me an additional $to have the two brake lines replaced, plus, the cost of the tow from Langhorne Pato [redacted] ’s as the truck could not be driven Luckily, I was at the bank driwhen my brake pedal went to the floor and stayed thereHad I been driving on the highway, which is where I was heading next, who knows what could have happenedAlthough I can imagine, a pitruck driving at mph, would be difficult to stop with the absence of brakes I have also forwarded this information to the Fraud Division of the Pennsylvania State PoliceIt will be added to the case file regrading my complaint against Burns Auto Repair, Inc Thank you, [redacted]

October 30, 2015Customer came in for State Inspection, Emissions and a Defroster Vent concern on 9-12-After checking vehicle over for inspection, contacted customer about knowledge of why Parking Brake Cables had been disconnected and rear backing plates had been cut openCustomer stated he
had no idea of what I was talking aboutI explained again what I had found and wouldn't know what the extent of the cost of repairs would be until I investigated further and thought any help by *** *** would help save time and moneyWithin ten minutes *** *** was at Burn Auto to see what was going onI showed *** *** what I had found and also the brakes, Front & Rear that Failed PaState Inspection that would also needed to be repairedHe athourized the diagnosis of finding out why the rear cables had been disconnectedI told him I would call him with a price on all the repairsHe said, and I quote"I do not need a price, it is what it is and needs to be done"!!!! I repaired the truck for all the State Inspection work and contacted *** *** the next day that the vehicle was completedThe next day I was contacted by *** *** about the billHe was able to look over either later or the next day and had a question about two chargesA 17" wiper blade and a can of brake clean? I pulled up his bill to go over with him on the phoneI noticed two mistakesI accidentally added a 17" wiper blade and an extra can of brake cleanTotaling in extra chargesI apoligized for my mistake and ask *** *** to stop by and we would credit him back the extra chargeHe did that dayI few days later Burns Auto Recieved an email from *** *** about this over chargeAnd basiclly stated that this seems it could be common practice a Burns Auto RepairWhich it is not and was nothing more than an honest mistakeI tried to contact *** *** to discuse this email and left a message and got no return phone call!!! I have been an Auto technician for over yearsDealing with thousands of customers and never had something like this happen or accused of these practices!Douglas G.Title, Shop formanAES Certified Accredited Master Technician

October 30, 2015Customer came in for State Inspection, Emissions and a Defroster Vent concern on 9-12-After checking vehicle over for inspection, contacted customer about knowledge of why Parking Brake Cables had been disconnected and rear backing plates had been cut openCustomer
stated he had no idea of what I was talking aboutI explained again what I had found and wouldn't know what the extent of the cost of repairs would be until I investigated further and thought any help by *** *** would help save time and moneyWithin ten minutes *** *** was at Burn Auto to see what was going onI showed *** *** what I had found and also the brakes, Front & Rear that Failed PaState Inspection that would also needed to be repairedHe athourized the diagnosis of finding out why the rear cables had been disconnectedI told him I would call him with a price on all the repairsHe said, and I quote"I do not need a price, it is what it is and needs to be done"!!!! I repaired the truck for all the State Inspection work and contacted *** *** the next day that the vehicle was completedThe next day I was contacted by *** *** about the billHe was able to look over either later or the next day and had a question about two chargesA 17" wiper blade and a can of brake clean? I pulled up his bill to go over with him on the phoneI noticed two mistakesI accidentally added a 17" wiper blade and an extra can of brake cleanTotaling in extra chargesI apoligized for my mistake and ask *** *** to stop by and we would credit him back the extra chargeHe did that dayI few days later Burns Auto Recieved an email from *** *** about this over chargeAnd basiclly stated that this seems it could be common practice a Burns Auto RepairWhich it is not and was nothing more than an honest mistakeI tried to contact *** *** to discuse this email and left a message and got no return phone call!!! I have been an Auto technician for over yearsDealing with thousands of customers and never had something like this happen or accused of these practices!Douglas G.Title, Shop formanAES Certified Accredited Master Technician

From: [redacted] & [redacted]<[redacted].net>Date: Wed, Dec 2, 2015 at 10:11 PMSubject: Addition to case id# [redacted]To: [redacted]@myRevdex.com.org Dear [redacted],      As per our phone conversation this afternoon, I would like to add the following information regarding my claim against Burns Auto Repair, Inc., [redacted], Newtown, Pa. [redacted], ###-###-####.     On November 11, 2015, just under two months, (September 15, 2015) after my 2004 [redacted] was inspected by Burns Auto Repair, an inspection which included the installation of new brakes and rotors on all four wheels, the truck suffered a catastrophic failure of the braking system. During the period from the inspection to the brake failure, the truck was driven an additional 1,597 according to odometer readings on invoices from both dates.     I have attached, to this e-mail, the invoice for work that was done at [redacted]’s [redacted] to repair the problem, a failed brake line.  In speaking with the mechanics at [redacted]’s, they implied, while brake line inspection is not a “regular item” for Pa. state inspection, it seemed unusual, with all the brake work Burns’ claimed the truck needed, that they wouldn’t have looked at the brake lines. They insinuated that both lines showed stress, heavy wear and the need for replacement. Yet, Burns’ mechanics obviously didn’t look at the brake lines, again, despite the extensive brake work they claimed they performed on the truck.      Following my $1,148. invoice, (which included duplicated and frivolous charges)  from Burns for the inspection,  It cost me an additional $252.17 to have the two brake lines replaced, plus, the cost of the tow from Langhorne Pa. to [redacted]’s as the truck could not be driven.     Luckily, I was at the bank drive-in when my brake pedal went to the floor and stayed there. Had I been driving on the highway, which is where I was heading next, who knows what could have happened. Although I can imagine, a pick-up truck driving at 55 mph, would be difficult to stop with the absence of brakes.     I have also forwarded this information to the Fraud Division of the Pennsylvania State Police. It will be added to the case file regrading my complaint against Burns Auto Repair, Inc.    Thank you, [redacted]

From: [redacted] & [redacted]<[redacted].net>Date: Wed, Dec 2, 2015 at 10:11 PMSubject: Addition to case id# [redacted]To: [redacted]@myRevdex.com.org
 
Dear [redacted],
 
     As per our phone conversation this afternoon, I would like to add the following information regarding my claim against Burns Auto Repair, Inc., [redacted], Newtown, Pa. [redacted], ###-###-####.
 
    On November 11, 2015, just under two months, (September 15, 2015) after my 2004 [redacted] was inspected by Burns Auto Repair, an inspection which included the installation of new brakes and rotors on all four wheels, the truck suffered a catastrophic failure of the braking system. During the period from the inspection to the brake failure, the truck was driven an additional 1,597 according to odometer readings on invoices from both dates.
 
    I have attached, to this e-mail, the invoice for work that was done at [redacted]’s [redacted] to repair the problem, a failed brake line.  In speaking with the mechanics at [redacted]’s, they implied, while brake line inspection is not a “regular item” for Pa. state inspection, it seemed unusual, with all the brake work Burns’ claimed the truck needed, that they wouldn’t have looked at the brake lines. They insinuated that both lines showed stress, heavy wear and the need for replacement. Yet, Burns’ mechanics obviously didn’t look at the brake lines, again, despite the extensive brake work they claimed they performed on the truck. 
 
    Following my $1,148. invoice, (which included duplicated and frivolous charges)  from Burns for the inspection,  It cost me an additional $252.17 to have the two brake lines replaced, plus, the cost of the tow from Langhorne Pa. to [redacted]’s as the truck could not be driven.
 
    Luckily, I was at the bank drive-in when my brake pedal went to the floor and stayed there. Had I been driving on the highway, which is where I was heading next, who knows what could have happened. Although I can imagine, a pick-up truck driving at 55 mph, would be difficult to stop with the absence of brakes.
 
    I have also forwarded this information to the Fraud Division of the Pennsylvania State Police. It will be added to the case file regrading my complaint against Burns Auto Repair, Inc.
 
   Thank you, [redacted]