[redacted] had a repair done to her 2004 Jaguar S-Type in late April. The water valve and air condition control module were replaced at a charge of $1400.00. The repair was a quality repair and the air condition operated for approximately a month when the air condition compressor failed. The cost...
to replace the compressor is $1200.00. Although there is no correlation between the April repair and the June air condition failure it has been impossible for Ms. [redacted] to accept this fact even considering the age of the vehicle. Because of the unfortunate timing of the failed unrelated air condition component Jaguar Louisville has agreed to replace the compressor at no charge to Ms. [redacted]. This gesture does not alter the fact that both repairs are unrelated and Jaguar Louisville’s first repair was an effective repair.
Sincerely,
[redacted]
Service Manager
Jaguar Louisville
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.WE were told by another company, that the duct work ( installed by Reynolds was in fact improperly installed), The statements of all repairs are false. We were told each time there was a condenser problem, a fre-on charge needed, never were we told that our filters were dirty, which are changed monthly or every three months depending on type of filter used. They have falsified findings reports.Regards, [redacted]
[redacted] had a repair done to her 2004 Jaguar S-Type in late April. The water valve and air condition control module were replaced at a charge of $1400.00. The repair was a quality repair and the air condition operated for approximately a month when the air condition compressor failed. The cost...
to replace the compressor is $1200.00. Although there is no correlation between the April repair and the June air condition failure it has been impossible for Ms. [redacted] to accept this fact even considering the age of the vehicle. Because of the unfortunate timing of the failed unrelated air condition component Jaguar Louisville has agreed to replace the compressor at no charge to Ms. [redacted]. This gesture does not alter the fact that both repairs are unrelated and Jaguar Louisville’s first repair was an effective repair.
Sincerely,
[redacted]
Service Manager
Jaguar Louisville
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.WE were told by another company, that the duct work ( installed by Reynolds was in fact improperly installed), The statements of all repairs are false. We were told each time there was a condenser problem, a fre-on charge needed, never were we told that our filters were dirty, which are changed monthly or every three months depending on type of filter used. They have falsified findings reports.Regards, [redacted]