Burns Management, LLC

Ms [redacted] has lodged a complaint about a tree that fell on her car on 4/4/during a heavy windstormUpon notice of the fallen tree, [redacted] Management notified any resident of the incident if they did not already have knowledge of the tree on the carsWe contacted a contractor to remove the tree and to make the area secure so there was no risk of more damage from the tree.The contractor [redacted] is the owner of the Tree Service and a member of the Revdex.com- [redacted] The contractor assured the management company that the tree was alive and not deadThe tree was greenThe winds were high on 4/4/approximately 3:pm when the tree went down.The incident was reported to our insurance carrierMs [redacted] was instructed, as were all the parties that had car damage, to contact their own insurance for coverage of the damage to their propertyThe [redacted] property insurance does not cover the car damage to the resident's car as it is viewed as an "act of God"We did not offer the phone it of our insurance carrier to Ms [redacted] , at that time, the information was sent to the insurance agent [redacted] and he had not submitted a claim or forwarded the incident report to the property insurance as there was no damage to [redacted] PropertyThe incident report was submitted to our agent, [redacted] of [redacted] ***Schenectady, NY [redacted] .Ms [redacted] noted that her car did not have collision coverage and any damages to her car were not covered as she did not have that type of coverage on her insurance.Ms [redacted] notes that the tree was swaying in the wind as do most trees on windy daysThe tree was green and showed no indication of damages or reason for concern or removalWe regularly inspect the propertyTrees are treated, removed or trimmed as needed on this acre communityThis tree showed no need for any removalIf the tree did have root problem or was diseased, below the ground,this would not have been obvious to the eye unless the tree was showing distressThe tree showed no signs of distress, there was not a brown branch or pine needle on the tree.I have included a copy of the letter from the tree service about the tree's condition and the reason for the fallOur insurance company does not cover the damage to the resident's carWe understand the resident's frustration however; the company does not have an obligation to cover the cost of her loss.This is why people obtain car insuranceAs a policy we do require residents have renter's insurance on their apartmentI am not sure if that covers any incidents with her car.Ms [redacted] referred to a different incident that occurred in her previous apartment, and I don't feel that has any relevance to this incidentIf anything, it showed that [redacted] worked with her to offer her an alternate apartment after a plumbing problem within the building.While we understand her frustration with the damage to her car, we are not offering to cover the damage cost to anyone that had damage to their cars on that dayIt was an unfortunate incidentWe however, can't control the wind and the weatherThis was an unfortunate event and the resident's car insurance should be used for coverage of the damagesWe did our best to remove the tree and secure the area at [redacted] that same day.Sincerely,Cheryl A [redacted] Apartments Property Manager - Burns Management Co.Attachment: [redacted] ***

Revdex.com spoke to Stacia Mat business and the following was relayed: Burns Management does not have tenants pay first and last months rentIn the case of a pro-rated month, such as [redacted] 's, we have the tenant pay the first pro-rated and the next full month's rent for which they are not expected to pay rent until the next full monthHe did not pay his last month's rent which the security deposit was applied to

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below While I appreciate the response from Burns Management, they are still not addressing the fact that I had a confirmed move out date in writing with themI have shared with them the email chain in which their representative explicitly states their understanding of my move out dateAnd while they did send a letter prompting for a lease renewal, the letter provides no further instruction if the resident chooses to not renewBecause Burns Management was already aware of my move out date, and confirmed that they were well aware, there was no further action for me to take.? Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The documentation in regards to the apartment clearly indicated that the $Dollars is for a security deposit , ant the $dollars is a prorated rent.When reviewing the apartment with the agent, Alexis Bechtel, as also confirmed that $was a security deposit and $was prorated rent, There was no documentation that indicated the security deposit as anything other than a security deposit.NO Lease was SignedI would like for the business to honor what was said and documented.Attached is the email that was sent by burns management documenting that the $dollars provided in a certified check as a security deposit and the $ dollars provided to burns management is first month prorated rent.Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. While I appreciate the response from Burns Management, they are still not addressing the fact that I had a confirmed move out date in writing with them. I have shared with them the email chain in which their representative explicitly states their understanding of my move out date. And while they did send a letter prompting for a lease renewal, the letter provides no further instruction if the resident chooses to not renew. Because Burns Management was already aware of my move out date, and confirmed that they were well aware, there was no further action for me to take. Regards, [redacted]

This letter is in regards to *** ***' s submission to you about their application status and cancelation of an apartment rental at our community in *** ***, NYMr*** applied for an apartment at *** *** *** *** ***, on September 11th, 2016.With that, he paid
application fees of $(for himself and a co-applicant) and an application deposit of$that was to be credited towards his frrst month's rent when he moved inListed on our application towhich he personally signed is detail outlining that if he cancels his application status and does not movein, he forfeits the $deposit and the $application fees.Additionally, within hours of application approval via our OneSite- Realpage software applicationapproval process, which all applicants are processed though fairly, a deposit is due and it is recommendedthat they pay their first month's rent ahead of move inThe deposit due within hours acts as a "nonrefundable"hold deposit on the apartment, holding it off the market so no one else can lease the unitbefore their move inThis acts as a hold deposit until they move inOnce moved in, the deposit is thenturned into a unit security deposit and is held legally in escrow by state law until the resident moves out.Mr*** paid the $1,hold deposit and $which was the prorated rent amount due for their firstmonth's rent if they would have moved in December 27th, This totaled $1,held in anticipationof their move in.Mr*** did cancel his application status on December 8th, 2016, nearly months after applying andholding the unitThis unit was held vacant for him for that 3-month periodIn that time, our property'sopportunity loss of renting the apartment could have been those months, multiplied by $1,permonth (market rent of unit 201), equaling $5,This is nearly times the amount Mr*** deposited tohold the apartment to move in.Regards,Burns Management

Ms*** has lodged a complaint about a tree that fell on her car on 4/4/during a heavy windstormUpon notice of the fallen tree, *** *** Management notified any resident of the incident if they did not already have knowledge of the tree on the carsWe contacted a contractor to
remove the tree and to make the area secure so there was no risk of more damage from the tree.The contractor *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** is the owner of the Tree Service and a member of the Revdex.com- *** ***The contractor assured the management company that the tree was alive and not deadThe tree was greenThe winds were high on 4/4/approximately 3:pm when the tree went down.The incident was reported to our insurance carrierMs*** was instructed, as were all the parties that had car damage, to contact their own insurance for coverage of the damage to their propertyThe*** *** property insurance does not cover the car damage to the resident's car as it is viewed as an "act of God"We did not offer the phone it of our insurance carrier to Ms***, at that time, the information was sent to the insurance agent *** *** and he had not submitted a claim or forwarded the incident report to the property insurance as there was no damage to *** *** PropertyThe incident report was submitted to our agent, *** *** of *** *** ***Schenectady, NY ***.Ms*** noted that her car did not have collision coverage and any damages to her car were not covered as she did not have that type of coverage on her insurance.Ms*** notes that the tree was swaying in the wind as do most trees on windy daysThe tree was green and showed no indication of damages or reason for concern or removalWe regularly inspect the propertyTrees are treated, removed or trimmed as needed on this acre communityThis tree showed no need for any removalIf the tree did have root problem or was diseased, below the ground,this would not have been obvious to the eye unless the tree was showing distressThe tree showed no signs of distress, there was not a brown branch or pine needle on the tree.I have included a copy of the letter from the tree service about the tree's condition and the reason for the fallOur insurance company does not cover the damage to the resident's carWe understand the resident's frustration however; the company does not have an obligation to cover the cost of her loss.This is why people obtain car insuranceAs a policy we do require residents have renter's insurance on their apartmentI am not sure if that covers any incidents with her car.Ms*** referred to a different incident that occurred in her previous apartment, and I don't feel that has any relevance to this incidentIf anything, it showed that *** *** worked with her to offer her an alternate apartment after a plumbing problem within the building.While we understand her frustration with the damage to her car, we are not offering to cover the damage cost to anyone that had damage to their cars on that dayIt was an unfortunate incidentWe however, can't control the wind and the weatherThis was an unfortunate event and the resident's car insurance should be used for coverage of the damagesWe did our best to remove the tree and secure the area at *** *** *** that same day.Sincerely,Cheryl A*** *** Apartments Property Manager - Burns Management Co.Attachment: *** ***

Ms*** has lodged a complaint about a tree that fell on her car on 4/4/during a heavy windstormUpon notice of the fallen tree, *** *** Management notified any resident of the incident if they did not already have knowledge of the tree on the carsWe contacted a contractor to
remove the tree and to make the area secure so there was no risk of more damage from the tree.The contractor *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** is the owner of the Tree Service and a member of the Revdex.com- *** ***The contractor assured the management company that the tree was alive and not deadThe tree was greenThe winds were high on 4/4/approximately 3:pm when the tree went down.The incident was reported to our insurance carrierMs*** was instructed, as were all the parties that had car damage, to contact their own insurance for coverage of the damage to their propertyThe*** *** property insurance does not cover the car damage to the resident's car as it is viewed as an "act of God"We did not offer the phone it of our insurance carrier to Ms***, at that time, the information was sent to the insurance agent *** *** and he had not submitted a claim or forwarded the incident report to the property insurance as there was no damage to *** *** PropertyThe incident report was submitted to our agent, *** *** of *** *** ***Schenectady, NY ***.Ms*** noted that her car did not have collision coverage and any damages to her car were not covered as she did not have that type of coverage on her insurance.Ms*** notes that the tree was swaying in the wind as do most trees on windy daysThe tree was green and showed no indication of damages or reason for concern or removalWe regularly inspect the propertyTrees are treated, removed or trimmed as needed on this acre communityThis tree showed no need for any removalIf the tree did have root problem or was diseased, below the ground,this would not have been obvious to the eye unless the tree was showing distressThe tree showed no signs of distress, there was not a brown branch or pine needle on the tree.I have included a copy of the letter from the tree service about the tree's condition and the reason for the fallOur insurance company does not cover the damage to the resident's carWe understand the resident's frustration however; the company does not have an obligation to cover the cost of her loss.This is why people obtain car insuranceAs a policy we do require residents have renter's insurance on their apartmentI am not sure if that covers any incidents with her car.Ms*** referred to a different incident that occurred in her previous apartment, and I don't feel that has any relevance to this incidentIf anything, it showed that *** *** worked with her to offer her an alternate apartment after a plumbing problem within the building.While we understand her frustration with the damage to her car, we are not offering to cover the damage cost to anyone that had damage to their cars on that dayIt was an unfortunate incidentWe however, can't control the wind and the weatherThis was an unfortunate event and the resident's car insurance should be used for coverage of the damagesWe did our best to remove the tree and secure the area at *** *** *** that same day.Sincerely,Cheryl A*** *** Apartments Property Manager - Burns Management Co.Attachment: *** ***

Revdex.com spoke to Stacia Mat business and the following was relayed: Burns Management does not have tenants pay first and last months rentIn the case of a pro-rated month, such as ***'s, we have the tenant pay the first pro-rated and the next full month's rent for which they are not expected to
pay rent until the next full monthHe did not pay his last month's rent which the security deposit was applied to

This resident took a lease over from prior leaseholder. While we do not offer sublets, we offer a lease cancellation in the event a resident can locate a qualified applicant that agrees to engage in a new lease.We do not have an automatic renewal clause in our lease, but we do have a security
deposit policy that states we need days’ notice in writing to move out. Since he did not provide notice in writing to us, we have his signature agreeing to this policy. To remind all residents of this policy, a renewal offer is sent which reiterates that written notice is required if he does not intend to renew. Upon request, another copy of the portion of the lease was sent via email, where an office staff member highlighted the portion of the lease where the resident signed/acknowledged the requirement for days’ written notice to vacate. The rental office received no notice to vacate for this apartment until November 14, 2017, written or verbal from this resident. His lease end date was November 30, 2017, so providing notice on November 14, would qualify as insufficient notice.Thank you,Rachel ** ***Property Manager*** ***Saratoga Properties** *** ***
*** *** ** ***
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*** *** ** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.The documentation in regards to the apartment clearly indicated that the $Dollars is for a security deposit , ant the $dollars is a prorated rent.When reviewing the apartment with the agent, Alexis Bechtel, as also confirmed that $was a security deposit and ? $was prorated rent, There was no documentation that indicated the security deposit as anything other than a security deposit.NO Lease was SignedI would like for the business to honor what was said and documented.Attached is the email that was sent by burns management documenting that the $dollars provided in a certified check as a security deposit and the $ dollars provided to burns management is first month prorated rent.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
While I appreciate the response from Burns Management, they are still not addressing the fact that I had a confirmed move out date in writing with themI have shared with them the email chain in which their representative explicitly states their understanding of my move out dateAnd while they did send a letter prompting for a lease renewal, the letter provides no further instruction if the resident chooses to not renewBecause Burns Management was already aware of my move out date, and confirmed that they were well aware, there was no further action for me to take.?
Regards,
*** ***

This resident took a lease over from prior leaseholder.  While we do not offer sublets, we offer a lease cancellation in the event a resident can locate a qualified applicant that agrees to engage in a new lease.We do not have an automatic renewal clause in our lease, but we do have a security...

deposit policy that states we need 45 days’ notice in writing to move out.  Since he did not provide notice in writing to us, we have his signature agreeing to this policy.  To remind all residents of this policy, a renewal offer is sent which reiterates that written notice is required if he does not intend to renew.  Upon request, another copy of the portion of the lease was sent via email, where an office staff member highlighted the portion of the lease where the resident signed/acknowledged the requirement for 45 days’ written notice to vacate. The rental office received no notice to vacate for this apartment until November 14, 2017, written or verbal from this resident.  His lease end date was November 30, 2017, so providing notice on November 14, 2017 would qualify as insufficient notice.Thank you,Rachel [redacted]Property Manager[redacted]Saratoga Properties[redacted]
[redacted]
 
[redacted]
[redacted]
[redacted]

Revdex.com spoke to Stacia M. at business and the following was relayed: Burns Management does not have tenants pay first and last months rent. In the case of a pro-rated month, such as [redacted]'s, we have the tenant pay the first pro-rated and the next full month's rent for which they are not expected to...

pay rent until the next full month. He did not pay his last month's rent which the security deposit was applied to.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The documentation in regards to the apartment clearly indicated that the $1000 Dollars is for a security deposit , ant the $282 dollars is a prorated rent.When reviewing the apartment with the agent, Alexis Bechtel, as also confirmed that $1000 was a security deposit and  $282 was prorated rent, There was no documentation that indicated the security deposit as anything other than a security deposit.NO Lease was SignedI would like for the business to honor what was said and documented.Attached is the email that was sent by burns management documenting that the $1000 dollars provided in a certified check as a security deposit and the $ 282 dollars provided to burns management is first month prorated rent.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While I appreciate the response from Burns Management, they are still not addressing the fact that I had a confirmed move out date in writing with them. I have shared with them the email chain in which their representative explicitly states their understanding of my move out date. And while they did send a letter prompting for a lease renewal, the letter provides no further instruction if the resident chooses to not renew. Because Burns Management was already aware of my move out date, and confirmed that they were well aware, there was no further action for me to take. 
Regards,
[redacted]