This letter is in response to [redacted] ***'s concerns regarding being automatically billed $for aspecialpithat was done on November 17th, 2015.With our trash service the customer is allowed to put out one large, non-metal item that the driver can lift with one hand, per week at no additional costFor the customers trash pion November 17ththe customer had out a futon mattress and also a futon frame, neither of the items would qualify as theweekly large item that is allowed Both are considered a specialpiand the cost for removal of the items is $When MsBrown set up trash and recycling service with us she provided a creditcard for automatic payment that is why the charge for the special pick- up was billed automatically to her account.When the customer contacted us on December 2nd regarding the charge we worked with her and agreedto discount the pickup by $We issued a credit of $at that time back to the customer's account that was charged.Although the charge for the special piis a valid charge, in the spirit of the holiday season and an effort to continue with our high level of customer service we have credited MsBrown back the remaining charge of $back to her credit card that was billed We have contacted her to let her know that this was done.If you have any additional questions or concerns, please feel free to contact me directly at the number below
Thank you for taking the time to assist Mr [redacted] with his concernWe received your letter dated 8/23/2016and it is our desire to ensure the satisfaction of Mr [redacted] and your office with our services..I spoke with Mr [redacted] yesterday to review both his legitimate concerns and to apologize for the problems he's encountered in establishing his account with usThere were two primary areas of concern:While we had notified his former trash hauler (Republic Services), and sent Mr [redacted] a copy of that notification, that Mr [redacted] had made other arrangements for his futur e trash collection, Republic continued to collect his trash and sent a bill in the amount of $for on-going services To resolve the issue, I agreed to place a credit onto Mr [redacted] 's Burns & McBride account in this amount to compensate him for this paymentMr [redacted] has now cancelled his account with Republic and Burns & McBride will handle collections from this point forward Over the past few weeks Burns & McBride missed several trash/recycling pick-upsI've spoken with our collection personnel to make sure that this problem is resolvedI have also placed an additional credit of$onto Mr [redacted] 's Burns & McBride account to compensate him for the inconvenience that these missed collections created.Mr [redacted] approved of both of these actions, and his pleased that the issue has been resolved.If you have any additional questions or concerns, or if I may be of service in any way, please don't hesitate to contact me directly at [redacted]
After extensive investigation we found that the issue with her heater was caused by cold oil not burning properly in the heaterCold weather caused the physical properties of the oil to change somewhatThis caused the equipment to misfire and generate sootWe changed the firing rate in the furnace to take this into account, adjusted the equipment with instruments and it ran properly In addition we offered to pay the cost of cleaning any soot from the misfiring of the heater She was satisfied with this
This letter is in response to [redacted] ***'s concerns regarding being automatically billed $for aspecialpithat was done on November 17th, 2015.With our trash service the customer is allowed to put out one large, non-metal item that the driver can lift with one hand, per week at no additional costFor the customers trash pion November 17ththe customer had out a futon mattress and also a futon frame, neither of the items would qualify as theweekly large item that is allowed Both are considered a specialpiand the cost for removal of the items is $When MsBrown set up trash and recycling service with us she provided a creditcard for automatic payment that is why the charge for the special pick- up was billed automatically to her account.When the customer contacted us on December 2nd regarding the charge we worked with her and agreedto discount the pickup by $We issued a credit of $at that time back to the customer's account that was charged.Although the charge for the special piis a valid charge, in the spirit of the holiday season and an effort to continue with our high level of customer service we have credited MsBrown back the remaining charge of $back to her credit card that was billed We have contacted her to let her know that this was done.If you have any additional questions or concerns, please feel free to contact me directly at the number below
Thank you for taking the time to assist Mr [redacted] with his concernWe received your letter dated 8/23/2016and it is our desire to ensure the satisfaction of Mr [redacted] and your office with our services..I spoke with Mr [redacted] yesterday to review both his legitimate concerns and to apologize for the problems he's encountered in establishing his account with usThere were two primary areas of concern:While we had notified his former trash hauler (Republic Services), and sent Mr [redacted] a copy of that notification, that Mr [redacted] had made other arrangements for his futur e trash collection, Republic continued to collect his trash and sent a bill in the amount of $for on-going services To resolve the issue, I agreed to place a credit onto Mr [redacted] 's Burns & McBride account in this amount to compensate him for this paymentMr [redacted] has now cancelled his account with Republic and Burns & McBride will handle collections from this point forward Over the past few weeks Burns & McBride missed several trash/recycling pick-upsI've spoken with our collection personnel to make sure that this problem is resolvedI have also placed an additional credit of$onto Mr [redacted] 's Burns & McBride account to compensate him for the inconvenience that these missed collections created.Mr [redacted] approved of both of these actions, and his pleased that the issue has been resolved.If you have any additional questions or concerns, or if I may be of service in any way, please don't hesitate to contact me directly at [redacted]
After extensive investigation we found that the issue with her heater was caused by cold oil not burning properly in the heaterCold weather caused the physical properties of the oil to change somewhatThis caused the equipment to misfire and generate sootWe changed the firing rate in the furnace to take this into account, adjusted the equipment with instruments and it ran properly In addition we offered to pay the cost of cleaning any soot from the misfiring of the heater She was satisfied with this