Burns Pest Elimination, Inc

Per the customers request we have offered to refund the prepaid portion of his agreement and as a gesture of good faith we offered to provide additional services at no chargeWe have not heard back from the customer at this point

the customers issue have been resolved by our service director

*** I left a message for Lottie Swyers today informing her that 4Floors would be mailing her a gift card / visa for her inconvenience , this will come from 4Floors as the mill’s still won’t budge on this issue Please add this to my original letter/ responseThank you for your efforts

We regret that the carpet had a manufacturing defect that is impossible for us to find prior to installation and that this caused an inconvenience to the customerWe try with all quality issues to rectify them as quickly as possibleThe carpet was replaced within days of the initial
complaint the holdup was due to the mill needing to first inspect and then make the carpet as good stock was unavailableWith regards to the inspection having to be done a second time by the mill’s representative that is the official position when dealing with certain types of manufacturing issues and not our decision to make Once we received the replacement carpet we installed it as quickly as possibleThe carpet manufacturers are well aware of the laws regarding replacement of defective goods and do not authorize compensation for suchWhat they do is replace with like quality goods, customers are welcome to choose another style of carpet if the time frame for the replacement carpet is unacceptableIn closing again we strive to install the carpet correctly and without defects this defect is not one that is able to be spotted at the warehouse as we do inspect all carpet prior to being sent out

With regards to complaint number *** we made a good faith offer to reimburse for what they describe as incorrect padding even though we were not present to verify the claimThis job had some issues in the beginning as reflected in the invoice date versus the actual paid dateA good
portion of this delay was due to work they were having done and scheduling conflictsAfter being paid we were not contacted again until the email regarding the padding issue had we been contacted we have a lifetime installation warranty and would have stood behind our warrantyThey declined our good faith offer and requested we refund the entire amount I spoke with our attorney as they were requesting our insurance provider informed him of the request and he asked to have them forward all correspondence through him as it appeared to be going legalWhile it almost never occurs we have had to replace carpet due to installation failure and would have done so if warranted in this case had we been contactedIf the issue had been only incorrect padding then we would have replaced the padding in the affected areasWe would never refund carpet purchases that have been installed for this amount of time and again we were unable to verify any of these claims first handThe only thing we were provided were pictures of a job already in the replacement stages so verifying that there were any other issues besides padding was impossibleWe will be forwarding the email trail for your viewing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

With regards to the balance and the service charges our computer is programmed to calculate late fees obviously we don’t in circumstances expect those to be paid but the original balance does need to be paidWe will be expecting that payment to be made soon

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

We are refunding this consumers 50.00  even though as explained to him and noted in our installation guidlines it states that 4 Floors is not responsible for the cutting of doors and has been our policy since we opened.

I am rejecting this response because: I feel the company should credit some of the initial charges due to the inconvenience their product caused. I have not been charges a late fee as of yet.  It is not our fault the carpet company sent mismatvhed varpet or it our fault the initial installers lacked quality work. However, we are expected to set back, wait a month for re-installation and be happy about it. A company should want their consumers happy and satisfied with their purchase. Levis for floors seems to be lacking their concern for consumer satisfaction 
Regards,
[redacted]

We are sorry to hear that they are unhappy with the services we provided. We have refunded the $256 to the credit card that they used to pay the bill. The receipt is copied below.  - Transaction Receipt - Burns Pest Elimination Result: Approved Status: Approved Approval #: 04190B Tran...

ID: [redacted] Type: CreditCardReturn Date: 4/4/2016 Time: 11:40 AM Amount: 256.00 Card Type: [redacted]
[redacted]
[redacted]
[redacted]
[redacted]      Signature: __________________________________

The Sentricon Bait system is comprised of 2 pieces. The first is a small plastic station that is buried in the ground, the second is a bait matrix that is put inside the plastic station. There are no Traps. When a customer discontinues the service on a Sentricon Bait System we remove ALL the bait...

matrix (the actual pesticide) from the station itself. we don't normally pull the plastic station out of the ground as it usually cause damage to the existing landscape that a customer normally doesn't appreciate, and since they are buried in the soil they are rarly see by anyone. In this instance all bait matrix we removed when the customer requested to terminate. Upon speaking with the customer again he was adamant on having the plastic holders removed from their in ground location. When our technicians arrived the customer had pulled all the stations out of the ground prior so our techs removed the landscape rocks that fell in the hole from the customers pulling of the stations, replaced it with soil at the customers request and we recovered the tops with existing landscape rocks also as he requested. we have also offered to put  a credit to future services at his new residence on his account, but have not heard back from the customer on this.

there is no attachment or explanation on what this complaint is about. Please send me the request and complaint and we will gladly work on a reolution