Burns Pest Elimination

We regret that the carpet had a manufacturing defect that is impossible for us to find prior to installation and that this caused an inconvenience to the customerWe try with all quality issues to rectify them as quickly as possibleThe carpet was replaced within days of the initial complaint the holdup was due to the mill needing to first inspect and then make the carpet as good stock was unavailableWith regards to the inspection having to be done a second time by the mill’s representative that is the official position when dealing with certain types of manufacturing issues and not our decision to make Once we received the replacement carpet we installed it as quickly as possibleThe carpet manufacturers are well aware of the laws regarding replacement of defective goods and do not authorize compensation for suchWhat they do is replace with like quality goods, customers are welcome to choose another style of carpet if the time frame for the replacement carpet is unacceptableIn closing again we strive to install the carpet correctly and without defects this defect is not one that is able to be spotted at the warehouse as we do inspect all carpet prior to being sent out

The Sentricon Bait system is comprised of piecesThe first is a small plastic station that is buried in the ground, the second is a bait matrix that is put inside the plastic stationThere are no TrapsWhen a customer discontinues the service on a Sentricon Bait System we remove ALL the bait matrix (the actual pesticide) from the station itselfwe don't normally pull the plastic station out of the ground as it usually cause damage to the existing landscape that a customer normally doesn't appreciate, and since they are buried in the soil they are rarly see by anyoneIn this instance all bait matrix we removed when the customer requested to terminateUpon speaking with the customer again he was adamant on having the plastic holders removed from their in ground locationWhen our technicians arrived the customer had pulled all the stations out of the ground prior so our techs removed the landscape rocks that fell in the hole from the customers pulling of the stations, replaced it with soil at the customers request and we recovered the tops with existing landscape rocks also as he requestedwe have also offered to put a credit to future services at his new residence on his account, but have not heard back from the customer on this

I am rejecting this response because: I feel the company should credit some of the initial charges due to the inconvenience their product causedI have not been charges a late fee as of yet It is not our fault the carpet company sent mismatvhed varpet or it our fault the initial installers lacked quality workHowever, we are expected to set back, wait a month for re-installation and be happy about itA company should want their consumers happy and satisfied with their purchaseLevis for floors seems to be lacking their concern for consumer satisfaction Regards, [redacted]

We are refunding this consumers even though as explained to him and noted in our installation guidlines it states that Floors is not responsible for the cutting of doors and has been our policy since we opened

We are sorry to hear that they are unhappy with the services we providedWe have refunded the $to the credit card that they used to pay the billThe receipt is copied below - Transaction Receipt - Burns Pest Elimination Result: Approved Status: Approved Approval #: 04190B Tran ID: [redacted] Type: CreditCardReturn Date: 4/4/Time: 11:AM Amount: Card Type: [redacted] *** Signature: __________________________________