I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
On October 21st, prior to this complaint, Director of Customer Service, [redacted] spoke with customer, [redacted] , about her $invoice being in collections After the call, [redacted] spoke with the Project ManagerHe said that full payment was due whether debris is in the gutters or not The customer requested a crew come to her house and that needs paid for She was only charged for the time they were thereBack on 10/the customer agreed to pay the invoice in full After receiving this complaint on October 27th, [redacted] met with the VP of Operations on October 28th to discuss the situation As goodwill, he stated to only charge the $travel fee, and waive the labor time of $ On October 29th, [redacted] called the customer to share the adjustment and advise payment in full will be requested for future service calls She was satisfied
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
On October 21st, prior to this complaint, Director of Customer Service, [redacted] spoke with customer, [redacted] , about her $invoice being in collections After the call, [redacted] spoke with the Project ManagerHe said that full payment was due whether debris is in the gutters or not The customer requested a crew come to her house and that needs paid for She was only charged for the time they were thereBack on 10/the customer agreed to pay the invoice in full After receiving this complaint on October 27th, [redacted] met with the VP of Operations on October 28th to discuss the situation As goodwill, he stated to only charge the $travel fee, and waive the labor time of $ On October 29th, [redacted] called the customer to share the adjustment and advise payment in full will be requested for future service calls She was satisfied