Burnstad Consulting Ltd

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

I met with [redacted] to review his project times, I told him that I would get back to him with a starting date, this would give us time to get material delivered.Then I got call from him saying he no longer wanted the project done, but this was after I ordered the material from FloridaThe small deposit that I received from [redacted] does not even cover the shipping and handling fees for material and that is not taking into account the special trips made to his house and time spent planning projectThe Product that he wanted for his pool was epoxy river stone, I ordered the material a few thousand lbsand the shipping fees exceeded the deposit receivedThe material ordered was a custom color just for his project therefore cant use somewhere else , it also has a shelf lifeWe lost time and money by scheduling his project and having put other projects off because his project was on our agenda.l

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] After several months Concrete Expressions finally returned my deposit for work that was not done It appears that the resolution was the result of my contacting the Revdex.com I am very pleased that their actions resulted in an acceptable conclusion

The business has responded Please see below:Both customers have been taken care of, I have signed note from *** *** stating Revdex.com review would be removed because of mix up with mail delivery,Thanks ** *** ** *** ** *** *** *** *** *** ***

Revdex.com:At this time, I have not been contacted by Concrete Expressions I, Inc. regarding complaint ID ***.Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] I had called Victor seven (7) different times and Victor a message to call me and Victor did not call back Victor only called back when I left a message that I was canceling the job Victor told me the job would begin in three weeks I waited four weeks before I called to find out when he would start the job Once again no call backs until I said I was canceling the job The service was terrible I do not have a contract with Concrete Expressions and no work has begun therefor I am seeking a return of my deposit in the amount of seven hundred dollars ($700)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I met with [redacted] to review his project 2 times, I told him that I would get back to him with a starting date, this would give us time to get material delivered.Then I got call from him saying he no longer wanted the project done, but this was after I ordered the material from Florida. The small...

deposit that I received from [redacted] does not even cover the shipping and handling fees for material and that is not taking into account the 2 special trips made to his house and time spent planning project. The Product that he wanted for his pool was epoxy river stone, I ordered the material a few thousand lbs. and the shipping fees exceeded the deposit received. The material ordered was a custom color just for his project therefore cant use somewhere else , it also has a shelf life. We lost time and money by scheduling his project and having put other projects off because his project was on our agenda.l

Spoke to [redacted] and made arrangements to stop by his house to take care of concern.thank you

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
After several months Concrete Expressions finally returned my deposit for work that was not done.  It appears that the resolution was the result of my contacting the Revdex.com.  I am very pleased that their actions resulted in an acceptable conclusion.

One again the small deposit that we received from [redacted], does not even cover the shipping and handling fees of the material that was ordered specifically for his project. That is not taking into account the 2 trips made to his house to discuss his project witch where time consuming and cost us money as well. We left messages saying that we where ready to start project and had no response until day he called saying he wanted to cancel. We still have the material that was ordered for his project , being it was ordered just for him, what we can offer to do is to go  ahead and complete the work just like we originally agreed on, we can deduct the deposit from original amount. Thank You