Burnsville Heating & Air Conditioning

On July 17th, we did a repair on the condensing unit If we would have gone out again before the warranty on the failed evaporator coil had expired this would have been a chargeable labor repair The labor portion of the warranty expired in October of Our labor charge to replace the evaporator coil and properly charge the system is $ This is the 2nd Bryant coil that failed, not a Burnsville Heating installation failure Because warranty is not an issue at this point, we will have a new evaporator coil delivered to your home and you can employ the company of your choice do the installationll us why here

Initial Business Response / [redacted] (1000, 5, 2014/07/15) */ this home was a new construction home we did for [redacted] almost years agoWe put in the furnace, a/c, humidifier and duct work but the builder has a electric company wire everything in the homemy guess that the loose wire our tech found caused the contactor to failwe do not wire any of our equipmentthe service tech that was at the home is also new to our company and is told after business hours to charge since he does not have access to records after hoursI can not believe a home owner would make a mark against a company to the Revdex.com with out even contacting the business first to discuss Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I apologize for assuming that the new equipment Burnsville Heating & A/C put in had been tested after installationThe wiring issue could have been the fault of a different sub-contractor As for contacting the Business, the tech was adamant about the charges & policyIf this is not the case what is proposal for resolution? Final Business Response / [redacted] (1000, 16, 2014/09/03) */ In response to the last letter sent from the customer I will respond with saying that the closing on their new home was 9-and the system has been operational for approximately years with no calls for serviceOur proposal for resolution is a full reimbursement of his charges [redacted] President/CEO Burnsville Heating A/C Inc

June 17th This individual has had thousands of dollars in “free” service from Burnsville HeatingSee belowComplaint ID # [redacted] Per the Revdex.com The concern was submitted on 7/1/and was assigned an ID of [redacted] Below is the information provided by the consumer Per complainant with the Revdex.com “Burnsville would not accept responsibility and take care of the repair because they were convinced someone else had worked on the unitI am further attesting that no one has been out to work on the unit and would ask Burnsville to accept responsibility, fix the unit, and replace the coolant.” “At one point in May 2015, we called out our HomeSmart plan to bypass Burnsville altogether” Per our technicians service notes Casey out 6-19-– found system flat on charge; pressure tested; found service valve not back seated-leaking; found dye in system; needs to be vac and charge; disconnect shut off; Homeowner will call if want doneNo Charge to homeowner for this call Note: The last time Burnsville Heating was at the house was 6-12-Two years of continuous working orderNo issues with refrigerant leak but found that a wire nut on the control voltage came loose causing the air conditioner not to start Our technician recommended a Precision Tune Up or have homeowner clean off condensing unit as it is getting full of cottonwood The service call previous to 6-12-was on 3-22-to replace the evaporator coil at no charge under warranty which means that from to there were no issues regarding refrigerant leaks and the air conditioner was functioning fine for three years, not months as stated by complainant The warranty on this replacement evaporator coil coincides with the original evaporator coil warranty that expired October I would also like to point out our service notes relating to the replacement of the evaporator coil Left message for homeowner on 8-23-that coil is here Left message again on 9-8-11, upon arriving to shop in am, homeowner left message on er service that they need to cancel the appointment Will call back to reschedule August to March - months to call back to reschedule, while we ordered the part, and paid for the part We do not get reimbursed until warranty claim is filed with the failed part Per complainant with the Revdex.com “In June 2015, I submitted a Revdex.com Complaint asking them to facilitate resolutionBurnsville did come and out and repair the unit at that point, but the air conditioner only worked for a few weeksWe made calls in June, July, and September asking them to come out and look at it” As a resolution to the Revdex.com complaint, we dispatched a technician on July 17th, 2015, again at No Charge to do the chargeable ($value) service mentioned on 6-19- We have no further record of any issues relating to the air conditioner until April 22, when again we dispatched a technician at No Charge He discovered that the replacement evaporator coil had failed The warranty on the evaporator coil has expired and we recommended replacement for at a cost of $ Keeping in mind that the manufacturer recommends annual maintenance, we have no record of us performing any maintenance on the furnace or air conditioner ***copied and pasted from email