The oil pan and gasket are not mechanical engine components covered by the AAA Auto Salvage warranty. That is why Mr. [redacted] was charged for their replacement. The Toyota 2AZFE is a 4 cylinder motor used in Camrys from 2007-2009 whose 5th digit is E. Mr....
[redacted] Camry VIN is [redacted]. The correct motor was installed in the vehicle. We are not provided data regarding the vehicle that used parts came from when we purchase the parts. A copy of the AAA Auto parts invoice can be provided upon request. The engine still functions as designed. There will be no reimbursement to the customer. This has been communicated to Mr. [redacted] in writing.
I am rejecting this response because:
My car is burning oil, it is obvious. On 1,164 miles to burn 1/4 to 1/2 a quart of oil is a lot. That is not acceptable to me. My car should not burn any oil. I have never own a car that burns oil. I bought this car new, got the oil changes done at Burnsville Toyota, and it burns oil. That would be about a quart per oil change. That is terrible. They should stand behind what they sell. They are also put a time limit on it. I don't put a lot of miles on my car. I'm NOT Happy at all. Very dissatisfied customer.
At this time my Parts and Service director, Mr. Paul [redacted], will reach out to Toyota Motor Sales USA on [redacted]'s behalf. Although the processes and procedures regarding the oil consumption bulletins are very explicit and strict, we will attempt to get special consideration for [redacted]. Please know that Toyota dealers do not have authority to perform any of these repairs outside of the manufacturers guidelines. We will do our best to get an exception for [redacted]. Our wish would be to expedite this as quickly as possible, but we will most likely need some time.
The oil pan and gasket are not mechanical engine components covered by the AAA Auto Salvage warranty. That is why Mr. [redacted] was charged for their replacement. The Toyota 2AZFE is a 4 cylinder motor used in Camrys from 2007-2009 whose 5th digit is E. Mr....
[redacted] Camry VIN is [redacted]. The correct motor was installed in the vehicle. We are not provided data regarding the vehicle that used parts came from when we purchase the parts. A copy of the AAA Auto parts invoice can be provided upon request. The engine still functions as designed. There will be no reimbursement to the customer. This has been communicated to Mr. [redacted] in writing.
I am rejecting this response because:
My car is burning oil, it is obvious. On 1,164 miles to burn 1/4 to 1/2 a quart of oil is a lot. That is not acceptable to me. My car should not burn any oil. I have never own a car that burns oil. I bought this car new, got the oil changes done at Burnsville Toyota, and it burns oil. That would be about a quart per oil change. That is terrible. They should stand behind what they sell. They are also put a time limit on it. I don't put a lot of miles on my car. I'm NOT Happy at all. Very dissatisfied customer.
At this time my Parts and Service director, Mr. Paul [redacted], will reach out to Toyota Motor Sales USA on [redacted]'s behalf. Although the processes and procedures regarding the oil consumption bulletins are very explicit and strict, we will attempt to get special consideration for [redacted]. Please know that Toyota dealers do not have authority to perform any of these repairs outside of the manufacturers guidelines. We will do our best to get an exception for [redacted]. Our wish would be to expedite this as quickly as possible, but we will most likely need some time.
[redacted]'s credit card was refunded $100 on 10-15-2017.