Burpy

Complaint: [redacted] I am rejecting this response because: It is not correctI did not add on itemsI had added sushi, which you added the charge forThen you changed the quantity of turkey from 48oz to something much less...but you still charged me the original and then added on for the smaller oneThe chicken was also already ordered, but it was also changedAnd the laughing cow cheese was still charged to me, but I did not get itYou had given me a credit and then debited me another 2somethingIt really should not have been a big deal to correct the items when I first brought it to your attentionThe only response I got from your customer service was that it had already been taken care ofNo detail, or conversationYou failed to address the fact that the sushi was warm and frozen items were thawed when I received themI actually threw the sushi outI really don't expect this company to careIt is obvious at this point of thatI will not be using them in the future, nor will I be referring anyone to use them Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Business hasn't acted on complaint, except to email..this has been done before Regards, [redacted]

The customer for order# [redacted] had called us about the issue for being overcharged an amount of $11.97We went through her order and found that she had placed an order for items out of which items were from our website and the 9th item (DELI MIXED FRIED CHICHENPIECE (containers)) she placed it as a special requestA special request item has no price at check out since it is a special requestOnly after the order is complete a price is added to the order resulting in an additional charge.We have checked the store price for the item and found that after adding our markup the price came up to $11.42We tried to explain her the same but she was adamant that we have overcharged her and we are ripping Customers and she will be taking it further if we do not give her a refund for the same.In the end, I do not find that we are responsible for providing the customer with a refund

I will get in touch with the customer and resolve this issueThank you for contacting us about thisThis may have been over looked but we do refund our customers for items they are not satisfied about Thank you once again * * *** [redacted] * * [redacted]

Burpy SUCKS!
Multiple times now, I have ordered from them, and they give you a confirmation e-mail stating that your order WILL be delivered in a window of hours, and then call later and say due to a shortage of delivery drivers, they cannot deliver One time, they called minutes before the delivery window ended because of a shortage of drivers I stayed at home during that entire time when I could have gone to the store myself, or spent time with friends
One of the delivery drivers told me that they only get paid $per delivery, and sometimes have to drive across town to deliver, so they rely on the tips, and get frustrated and it's not worth it a lot of the time
Some of their descriptions need updated, and after multiple requests, they refuse to update them For example, a 3-liter of Diet Coke is listed as fl oz The grocery pickers never know what it is, and yet they refuse to change the description to 3-liter
They seem to get worse over time rather than better
Burpy SUCKS!
Mike

This claim and refund was resolved with the customerPlease have the customer review their complaint

This customer has failed to calculate the receiptWe did not charge her twice for the turkeyShe is claiming that we charged her and then added on for the smaller oneThat is not the case we refunded her the and then added the for the turkey that was the correct size I am not sure what else to do with this customerShe is being unreasonable and throwing accusations at us when we did correct her order exactly as she requestedWe did do this correctlyPlease convey this to the customerHere is her receipt attached belowPlease compare her accusations with the receiptShe ordered two laughing cow cheese and only received on thus being charged once. Here is he original email to usWe made changes accordingly.I have added my comments in redPlease compare her initial email to use with the receipt belowHer claims do not match with the receiptShe is failing to look at the receiptPlease get this settled asapWe do not deserve a bad rating on Revdex.com due to the fact that her claims do not add up to what the final receipt says The turkey I was charged for was for 48oz at 14.63, but received 20oz. Difference of -As you can see this item was removed and added as a replacement optionThe price of this new item is I had of the laughing cow cheese at eachShe said they were out, so I go of the cream cheese in the tubDifference of -The receipt only shows her being charged once for the laughing cow cheese not tiwice. The Chicken that I got was moreDifference is +Prices from the store for meat and poultry are not going to be the what it is labeled on the item because we decide what the price is from the receipt. I got one pork chop at Difference of -3.22 Prices from the store for meat and poultry are not going to be the what it is labeled on the item because we decide what the price is from the receipt.
Thank you for your time Best Regards,
Team Burpy.com

Multiple errors in order, including unauthorized substitutions, smaller sizes than paid forExtremely poor customer service/communicationSecond order resulted in requests to rescheduleWe finally cancelledVery poor on all countsBad value

The customer for order#[redacted] had called us about the issue for being overcharged an amount of $11.97We went through her order and found that she had placed an order for 9 items out of which 8 items were from our website and the 9th item (DELI MIXED FRIED CHICHEN8 PIECE (containers)) she placed it...

as a special request. A special request item has no price at check out since it is a special request. Only after the order is complete a price is added to the order resulting in an additional charge.We have checked the store price for the item and found that after adding our markup the price came up to $11.42We tried to explain her the same but she was adamant that we have overcharged her and we are ripping Customers and she will be taking it further if we do not give her a refund for the same.In the end, I do not find that we are responsible for providing the customer with a refund.

Complaint: [redacted]
I am rejecting this response because: LIKE I TOLD THE GUY BEFORE, THEY OVER CHARGED ME $12.02 FOR THE FOR THE FOLOWING 9 ITEMS: ICE CREAM                            $2.45ICE CREAM                              2.45DR PEPPER 2                            2.62CAKE                                    ...⇄ 8.98COOKIES                                  4.27ROLLS                                   �...⇄ 2.99SALAD                                   �...⇄ 2.60BANANAS                                   .40FRIED CHICKEN                      10.00 TOTAL SHOULD BE                $36.76DELIVERY   FEE                         5.00 TOTAL SHOULD BE                $41.76AMOUNT CHARGED                $53.77 OVER CHARGED:                    $12,02     I WANT REFUND OF $12.02 BACK INTO CHECKING ACCOUNT.                                  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Business hasn't acted on complaint, except to email..this has been done before. 
Regards,
[redacted]

I will get in touch with the customer and resolve this issue. Thank you for contacting us about this. This may have been over looked but we do refund our customers for items they are not satisfied about. 
Thank you once again. 
* * [redacted]...

[redacted] * * [redacted]

Our company policies do not require us to share with the customer the store receipt. They have agreed to the terms and conditions on our site and we are not required to give the customer the store receipt because they are charged prices on our website. For items that are not on our website the...

customer can add a "special request" item. With "special request" items these prices are taken from the receipt. The customer has failed to mention that she added 3 special request items that total to $32.09. While the other items selected from our site 4 of those items were not purchased, this total is $32.23. We have refunded the customer accordingly and charge them the final total of $192.16.    We have went in and changed each price for the items to reflect the correct size and quantity. The customer is refusing to understand this. The customer believes that she should be charged the price that she pays in the store or the price that the Mean or poultry items have labeled on it. This is not how we charge our customers. We apply a mark up to each priduct that is purchased. We have explained this to the customer already and sent her a final receipt.    Customer already has a receipt from our end. The customer never informed us about reporting this to the Revdex.com. This case has been resolved already after double checking this.      [redacted]

Complaint: [redacted]
I am rejecting this response because: It is not correct. I did not add on 3 items. I had added sushi, which you added the charge for. Then you changed the quantity of turkey from 48oz to something much less...but you still charged me the original 14.63 and then added on 5.85 for the smaller one. The chicken was also already ordered, but it was also changed. And the laughing cow cheese was still charged to me, but I did not get it. You had given me a 3.00 credit and then debited me another 2something. It really should not have been a big deal to correct the items when I first brought it to your attention. The only response I got from your customer service was that it had already been taken care of. No detail, or conversation. You failed to address the fact that the sushi was warm and frozen items were thawed when I received them. I actually threw the sushi out. I really don't expect this company to care. It is obvious at this point of that. I will not be using them in the future, nor will I be referring anyone to use them. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]

From: [redacted] Sent: Wednesday, January 21, 2015 10:19 AMTo:Subject: Re: Complaint...

ID#[redacted]   This issue was resolved with the customer on Jan 6th.   [redacted]