Burrell Plumbing & Heating, Inc

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
Received an email from Customer Service manager at Affordable Tours saying $refund is due to me and an $refund is due to *** *** Email also said that the check refunds are on the way

Hello,We have attempted to find a reservation with us in the name of *** ***, and we will need more information to find it As it appears now, we do not have a booking for for you However, we can state general information about group bookings There are several factors which
could impact our ability to offer group pricing or credits Some sailings do not offer group space for booking, others may offer space, but not in categories passengers might request Also, the minimum number of cabins must be met and maintained in order to offer group amenities Without having a booking in your name, we are unable to determine which specific factors impacted your group However, if you will reach out directly to us at [email protected], we will be happy to research and address your concerns.Thank you,Customer Service TeamAffordableTours.com

Revdex.com:
I have reviewed the response made by the business in reference to *** ** *** and find that this resolution would be satisfactory to me
From: ***r [*** Sent: Sunday, November 01, 1:AM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint *** JUST TODAY I RECEIVED THE CHECK WITH THE REFUND FROM AFFORDABLE TOURSTHANK YOU VERY MUCH

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

We apologize for the delay with *** ***s rebate check We are certainly happy to expedite this for him and he is due the refund There seems to have been a miscommunication between his consultant and our accounting department Again - we are happy to mail this check to him today
In addition, for his troubles regarding the delay we will issue Mrand Mrs*** a future travel credit for $per person that can be redeemed on a future booking with AfordableTours.com

My mom is a senior with a slight language barrierShe is Over 60% of the group is years old or older, all with language barriersThe three oldest individuals in the group are between -years of ageI would like to update that there were people in the groupPlease let me know if any additional clarification is needed

Dear Diana -Thank you for bringing this matter to our attention again When I spoke with CIE, they verified to me that the refund amount was correct and the $was kept as penalty per their sales contract Richard *** communicated these figures to you correctly per CIE.However, it
is clear that you were not aware of this stipulation within the CIE sales contract.As a gesture of good will, Affordabletours.com will be refunding you the $via check Please expect this check to arrive within 7-business days.Working together,Marisa ***Customer Service Manager

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My name is Marisa H*** and I am the Customer Service Manager with AffordableTours.com Thank you for your email.I have taken some time to review your complaint and your booking details From what I can see, I surmise that there seems to have been some miscommunication or
misunderstanding regarding the discounts and promotions In addition, there seems to have been some misinformation on exactly how the $excursion promotion should have been applied and redeemed I apologize for all of this confusion.We will be happy to mail you a refund for this I have left a voicemail for you on your day phone * *** *** In order to move forward with the refund, I just want to confirm two things with you please:The exact amount that should be refunded total (or per person) Is it $total?Who the refund should be mailed to There are two travelers - *** *** *** Should each of you receive a refund? Or - should the refund only be sent to ***Thank you for bringing your complaint to our attention so that we can work on resolving this for you I will look forward to your reply.Warm Regards,
Marisa H*** -
CTA
Customer
Service Senior Manager
AffordableTours.Com
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Good morning,You may verify with *** that anytime a group credit is given, it is only for the cruise fare, minus port charges and taxes If a group had been created, the cruise fare which would have been offered as a credit is $ A group leader's fare would never be completely free because port charges and taxes are not part of the credit offered by the cruise line.Because there was no group created, again, due to not having enough information to form a group, there is no group credit from the cruise line As a good will gesture, we are offering a total of $onboard credit which may be spread out among all the cabins, or credited to your mother's cabin.Please confirm that you will accept this offer, and we will have it processed

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
The package has arrivedThanks*** ***