My mom is a senior with a slight language barrierShe is Over 60% of the group is years old or older, all with language barriersThe three oldest individuals in the group are between -years of ageI would like to update that there were people in the groupPlease let me know if any additional clarification is needed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The package has arrivedThanks [redacted] ***
[redacted] My name is Marisa H [redacted] and I am the Customer Service Manager with AffordableTours.com Thank you for your email.I have taken some time to review your complaint and your booking details From what I can see, I surmise that there seems to have been some miscommunication or misunderstanding regarding the discounts and promotions In addition, there seems to have been some misinformation on exactly how the $excursion promotion should have been applied and redeemed I apologize for all of this confusion.We will be happy to mail you a refund for this I have left a voicemail for you on your day phone [redacted] In order to move forward with the refund, I just want to confirm two things with you please:The exact amount that should be refunded total (or per person) Is it $total?Who the refund should be mailed to There are two travelers - [redacted] Should each of you receive a refund? Or - should the refund only be sent to [redacted] Thank you for bringing your complaint to our attention so that we can work on resolving this for you I will look forward to your reply.Warm Regards, Marisa H [redacted] - CTA Customer Service Senior Manager AffordableTours.Com [redacted]
My mom is a senior with a slight language barrierShe is Over 60% of the group is years old or older, all with language barriersThe three oldest individuals in the group are between -years of ageI would like to update that there were people in the groupPlease let me know if any additional clarification is needed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The package has arrivedThanks [redacted] ***
[redacted] My name is Marisa H [redacted] and I am the Customer Service Manager with AffordableTours.com Thank you for your email.I have taken some time to review your complaint and your booking details From what I can see, I surmise that there seems to have been some miscommunication or misunderstanding regarding the discounts and promotions In addition, there seems to have been some misinformation on exactly how the $excursion promotion should have been applied and redeemed I apologize for all of this confusion.We will be happy to mail you a refund for this I have left a voicemail for you on your day phone [redacted] In order to move forward with the refund, I just want to confirm two things with you please:The exact amount that should be refunded total (or per person) Is it $total?Who the refund should be mailed to There are two travelers - [redacted] Should each of you receive a refund? Or - should the refund only be sent to [redacted] Thank you for bringing your complaint to our attention so that we can work on resolving this for you I will look forward to your reply.Warm Regards, Marisa H [redacted] - CTA Customer Service Senior Manager AffordableTours.Com [redacted]