A new RMA has been created and return shipping label providedWe will be replacing the scope with a new one when new stock is available(this particular model is currently in very high demand, and we have none on hand at this time to set aside for this return)
Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me I still disagree and maintain that this particular scope was not of quality as once again, I was able to photograph some of the previously mentioned defectsPending the optic being exchanged for one that is of quality I will be appeased Regards, [redacted] ***
Dear Mr [redacted] ,First off we apologize for your displeasure with our servicePlease understand that no one in the customer service department would have ever intentionally hung up on you for any reasonYou were not misdirected in your conversation from the customer service agentWe do not offer refunds from the factoryWe will at-our-option repair or replace the product for the lifetime of the productI see that you have already sent your scope back as of October 5th We will hand pick you a replacement and forward it to you right awayBest Regards,Joshua L [redacted] Customer Service Manager
A new RMA has been created and return shipping label providedWe will be replacing the scope with a new one when new stock is available(this particular model is currently in very high demand, and we have none on hand at this time to set aside for this return)
Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me I still disagree and maintain that this particular scope was not of quality as once again, I was able to photograph some of the previously mentioned defectsPending the optic being exchanged for one that is of quality I will be appeased Regards, [redacted] ***
Dear Mr [redacted] ,First off we apologize for your displeasure with our servicePlease understand that no one in the customer service department would have ever intentionally hung up on you for any reasonYou were not misdirected in your conversation from the customer service agentWe do not offer refunds from the factoryWe will at-our-option repair or replace the product for the lifetime of the productI see that you have already sent your scope back as of October 5th We will hand pick you a replacement and forward it to you right awayBest Regards,Joshua L [redacted] Customer Service Manager