Burritos Santanas

Initial Business Response /* (1000, 5, 2016/02/05) */
Better Business Bereau
4201 W. Shaw, Ste 107
Fresno, CA 93722
RE: Case #XXXXXXXX:
Estimado Cliente
En nombre de Burritos Santana queremos expresarle que lamento enormemente el incidente que tuvo lugar en nuestro restaurante y sentimos...

mucho la molestia que esto le causo. Sabemos que no fue la actitud correcta de nuestros empleados y hemos tomado cartas en el asunto. Referente a su peticion estamos abiertos a cualquier inspeccion que se requiera ya que siempre tratamos de manternos apegados al reglamento del departamento de higiene y salud. Queremos verlo satisfecho y hacerle saber que lo valoramos como cliente y por eso hemos atendido este asunto urgentemente.
Por favor, acepte nuestras más sinceras disculpas.
Quedando a su entera disposición
Burritos Santana
Revdex.com TRANSLATION:
Dear customer,
On behalf of Burritos Santana I would like to offer my sincere apologies for the incident that occurred at our place of business and are incredibly sorry for the inconvenience it may have caused. We understand that our employees did not handle the issue correctly and have addressed this with them. In regards to the inspection you mention we are open to any since we always abide by the rules given by the health department. We value the customer and have addressed this issue with urgency. Please accept our sincere apology.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their apology. I just hope they are going to get an inspection so this does not happen to anyone else again.