In order to respond I will have to do further investigation into the situation as I was not present at the time of this eventI take all complaints seriously however, after years in business, I know there are not one or but usually sides to every storysomewhere within, lies the truthWe are an extremely busy restaurant with 1/to hour waits most eveningsWe do try to turn the tables as quickly as possible to accommodate everyone that is waitingI would have to say that the majority of our patrons understand that and are very cooperative when asked to switch tables or to move to the bar to finish drinks to make tables available for dinersAs far as the bathroom incident, I will have to ask the person in questionAs far as gratuity, yes, it is stated on the menu parties of or more and we use it at our discretion and ONLY for or moreNever for less than I am sorry [redacted] had a bad experienceThe $is not an issue for meHowever, if she takes the ref und I would expect that she never return to Burro CafeUnfortunately, hospitality is not the easiest business to be in and although we try and have a damn good track record, you can't win them allSincerely, Marla AC [redacted] Proud Owner of Burro Cafe
In order to respond I will have to do further investigation into the situation as I was not present at the time of this eventI take all complaints seriously however, after years in business, I know there are not one or but usually sides to every storysomewhere within, lies the truthWe are an extremely busy restaurant with 1/to hour waits most eveningsWe do try to turn the tables as quickly as possible to accommodate everyone that is waitingI would have to say that the majority of our patrons understand that and are very cooperative when asked to switch tables or to move to the bar to finish drinks to make tables available for dinersAs far as the bathroom incident, I will have to ask the person in questionAs far as gratuity, yes, it is stated on the menu parties of or more and we use it at our discretion and ONLY for or moreNever for less than I am sorry [redacted] had a bad experienceThe $is not an issue for meHowever, if she takes the ref und I would expect that she never return to Burro CafeUnfortunately, hospitality is not the easiest business to be in and although we try and have a damn good track record, you can't win them allSincerely, Marla AC [redacted] Proud Owner of Burro Cafe