Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Monday, February 22, 4:AMSubject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] DuraTech has not contacted me at all in anyway regarding my complaintThey have put zero effort in trying to resolve my issues Sincerly, [redacted]
Greg was on time to our appointment, he explained every aspect of the process during the inspection and informed us of the price that dayTwo days later he emailed us the estimate along with the warranty and engineering information and to his credit the price was slightly less than first discussedWe hired Duratech approximately week after receiving the estimate to complete the workThe Duratech employees showed up at 10:00am the first day as scheduled and 8:00am the next two daysThey were friendly and organizedThey finished a little later than we anticipated but the cleand the replacement of the landscaping looks very goodI will recommend to anyone needing their service, they did an outstanding job! LB
Wonderful company to deal withIf you leave a message, Greg or Madelaine always calls back soon afterVery professional to deal with, and will not quote you "unnecessary piers" like some other foundation companies doThe work was clean and swift, in and out, no hasslePrices are extremely reasonableWould highly recommend
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint and the proposed action requires modification.I’m glad Mr. G[redacted] agrees he should refund our money. However, although we sympathize with his experience with the April 18th, 2016 flood, he actually told us on March 3, 2016 that the house was ready to be lifted.
His staff did not show up consistently enough to even begin the lift between March 3rd and before our home actually flooded again on April 18th, 2016. I want to stress there was enough opportunity to complete the lift between March 3rd and the April 18th flood.
Another critical piece to this issue is that Mr. G[redacted] is now stating that his company is not able to complete the job, yet on June 11th, 2016, he said the lift would begin. If he knows today that he cannot complete the job and believes it’s due to the April flood, then why would he have said the lift would begin on June 11th? This simply doesn’t make sense.
Although on June 11th he contacted us to say the lift would begin that day, we believe that he hoped rain would intervene. After he asked us if it was raining that day, we told him “no,” and rather than send his crew as planned, he proceeded to offer more excuses why he actually could not begin the lift although he started the day saying that he would. It’s evident that if he currently cannot successfully guarantee a safe & expedient lift, due to the April flood, that he was also not capable on June 11th, the very day he contacted us to say the lift would begin. His response to our Revdex.com complaint is the only time we have heard from him since June 13th. Regarding a refund, the total amount paid to his company amounts to $54,087.39 We expect to be refunded this amount even if Mr. G[redacted] does not get his SBA loan, and our position is that his solution should be modified to address this point. Further, we would like him to provide updates on the first of every month regarding his proposed payment plan timeline.
Regards,
Greg was on time to our appointment, he explained every aspect of the process during the inspection and informed us of the price that day. Two days later he emailed us the estimate along with the warranty and engineering information and to his credit the price was slightly less than first discussed.
We hired Duratech approximately 1 week after receiving the estimate to complete the work.
The Duratech employees showed up at 10:00am the first day as scheduled and 8:00am the next two days. They were friendly and organized. They finished a little later than we anticipated but the clean-up and the replacement of the landscaping looks very good.
I will recommend to anyone needing their service, they did an outstanding job!
LB
Unfortunately, our business was destroyed by the recent flooding. We had 5ft of standing water in our office building for about one week. This destroyed computers, furniture, files and the lower portion of our building. In addition, we lost trucks, hydraulic equipment, electric...
powered equipment, trailers, heavy diesel equipment, vans, materials etc... As with other [redacted] business', we are focused on rebuilding and replacing what has been lost even though we were without flood insurance. I understand this was not timely considering the customers project status. With certainty, we are not quite fully operational in a way that would successfully guarantee a safe & expedient completion. We are currently engage with the SBA looking forward to receiving a disaster loan that will allow us to refund the customer and replace what we lost.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...
proposed action would not resolve my complaint. Sent: Monday, February 22, 2016 4:57 AMSubject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] DuraTech has not contacted me at all in anyway regarding my complaint. They have put zero effort in trying to resolve my issues. Sincerly, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Monday, February 22, 4:AMSubject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] DuraTech has not contacted me at all in anyway regarding my complaintThey have put zero effort in trying to resolve my issues Sincerly, [redacted]
Greg was on time to our appointment, he explained every aspect of the process during the inspection and informed us of the price that dayTwo days later he emailed us the estimate along with the warranty and engineering information and to his credit the price was slightly less than first discussedWe hired Duratech approximately week after receiving the estimate to complete the workThe Duratech employees showed up at 10:00am the first day as scheduled and 8:00am the next two daysThey were friendly and organizedThey finished a little later than we anticipated but the cleand the replacement of the landscaping looks very goodI will recommend to anyone needing their service, they did an outstanding job! LB
Wonderful company to deal withIf you leave a message, Greg or Madelaine always calls back soon afterVery professional to deal with, and will not quote you "unnecessary piers" like some other foundation companies doThe work was clean and swift, in and out, no hasslePrices are extremely reasonableWould highly recommend
We are investigating this customers claims and will respond with facts relevant to any claim madeDuraTech Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint and the proposed action requires modification.I’m glad Mr. G[redacted] agrees he should refund our money. However, although we sympathize with his experience with the April 18th, 2016 flood, he actually told us on March 3, 2016 that the house was ready to be lifted.
His staff did not show up consistently enough to even begin the lift between March 3rd and before our home actually flooded again on April 18th, 2016. I want to stress there was enough opportunity to complete the lift between March 3rd and the April 18th flood.
Another critical piece to this issue is that Mr. G[redacted] is now stating that his company is not able to complete the job, yet on June 11th, 2016, he said the lift would begin. If he knows today that he cannot complete the job and believes it’s due to the April flood, then why would he have said the lift would begin on June 11th? This simply doesn’t make sense.
Although on June 11th he contacted us to say the lift would begin that day, we believe that he hoped rain would intervene. After he asked us if it was raining that day, we told him “no,” and rather than send his crew as planned, he proceeded to offer more excuses why he actually could not begin the lift although he started the day saying that he would. It’s evident that if he currently cannot successfully guarantee a safe & expedient lift, due to the April flood, that he was also not capable on June 11th, the very day he contacted us to say the lift would begin. His response to our Revdex.com complaint is the only time we have heard from him since June 13th. Regarding a refund, the total amount paid to his company amounts to $54,087.39 We expect to be refunded this amount even if Mr. G[redacted] does not get his SBA loan, and our position is that his solution should be modified to address this point. Further, we would like him to provide updates on the first of every month regarding his proposed payment plan timeline.
Regards,
Greg was on time to our appointment, he explained every aspect of the process during the inspection and informed us of the price that day. Two days later he emailed us the estimate along with the warranty and engineering information and to his credit the price was slightly less than first discussed.
We hired Duratech approximately 1 week after receiving the estimate to complete the work.
The Duratech employees showed up at 10:00am the first day as scheduled and 8:00am the next two days. They were friendly and organized. They finished a little later than we anticipated but the clean-up and the replacement of the landscaping looks very good.
I will recommend to anyone needing their service, they did an outstanding job!
LB
Very professional, friendly, and on time
I will report my timing for refunding the customer as soon as I receive confirmation from the SBA as to the date of closing.
Unfortunately, our business was destroyed by the recent flooding. We had 5ft of standing water in our office building for about one week. This destroyed computers, furniture, files and the lower portion of our building. In addition, we lost trucks, hydraulic equipment, electric...
powered equipment, trailers, heavy diesel equipment, vans, materials etc... As with other [redacted] business', we are focused on rebuilding and replacing what has been lost even though we were without flood insurance. I understand this was not timely considering the customers project status. With certainty, we are not quite fully operational in a way that would successfully guarantee a safe & expedient completion. We are currently engage with the SBA looking forward to receiving a disaster loan that will allow us to refund the customer and replace what we lost.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...
proposed action would not resolve my complaint. Sent: Monday, February 22, 2016 4:57 AMSubject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] DuraTech has not contacted me at all in anyway regarding my complaint. They have put zero effort in trying to resolve my issues. Sincerly, [redacted]