Burt's Disposal Inc

Initial Business Response /* (1000, 12, 2016/03/09) */
06/14/payment paid for July/August/September serviceMoved out on 8/20/indicating they are owed a refund for one month of serviceThe quarterly charge $69.00, therefor a refund in the amount of $is due for the time frame
from 8/when we picked up bins to end of paid month of SeptWe will put a check in the mail this week and update the complaint with the check number that was sent

Initial Business Response /* (1000, 12, 2016/03/09) */
06/14/payment paid for July/August/September service Moved out on 8/20/indicating they are owed a refund for one month of service The quarterly charge $69.00, therefor a refund in the amount of $is due for the time frame
from 8/when we picked up bins to end of paid month of SeptWe will put a check in the mail this week and update the complaint with the check number that was sent

Initial Business Response /* (1000, 12, 2015/10/29) */
Receptionist talked to wife, came back and picked up commoditiesExplained to customer when recycle week is and when it isn'tWe apologized about any lack of communication but are taking notes on specific times when we are calling customer
Talked to route manager and other drivers about this stop to be sure not to miss it - should no longer have a problem moving forward
Initial Consumer Rebuttal /* (2000, 16, 2015/11/02) */
Final Business Response /* (4000, 15, 2015/11/02) */
Left response with Revdex.com online last week
Have the following notes in system:
09/04/REC NOT OUT 7:10AM- LM ON THEIR HOME PHONE
9/18/REC NOT OUT 7:15AM- LM ON THEIR HOME PHONE
We issued a refund for two weeks for to their account on 11/2/as requestedWe are not "targeting" their homeWe've left several messages on their VM but no answerCustomer could potentially have recycle out on wrong weeks which leads to further confusion of when it should be placed at curb
We apologize with any confusion - issued credit via account and everything should be settledThank you

Initial Business Response /* (1000, 10, 2015/11/25) */
Here are our notes in our system regarding this customer:
4/10/PAID PAST DUE BILL
10/23/NO COMMODITIES OUT AT 7:15AM
10/23/CUSTOMER CALLED IN
10/28/DID A FULL REVERSE TRANSACTION (REFUNDED FOR NOV15-JAN16) AMOUNT TO
CARD ON FILEWILL PICK UP CUSTOMERS CARTS THIS FRI 10/30/
We've already reversed the most recent payment and gave credit to the customer for on top of the refund for extra garbage which we took at no costWe've received threatening voicemails from this customer as well because she doesn't have her garbage out on time
As a small, locally owned garbage company, we can not go back to every stop that doesn't have their garbage out on time at AMOur route manager and drivers are familiar with this area and know when stops are out and not out and call them in to the office since it's a circle (not an avenue) and customers habitually put out their containers past AM
Initial Consumer Rebuttal /* (3000, 12, 2015/11/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My garbage was out there on time it sat at the curb for three weeks without being picked up so he is definitely lying he never picked it up for three weeks and that's why I was complaining so I don't know what he's telling you but it is definitely a lie I have a picture I can send you of all the buildup garbage that was not picked up the city even came out and complain because it sat there for so longI never called until it wasn't picked up for and I always put the garbage out the night before so he is lying through his teethPlease ask him to show you and listen to the voicemails because none of them were threatening until he didn't pick them up for the third week and then I threatened to contact you I did not threaten them personally.I was very patient until the city threatened to find me so then I called them and told them it had to be picked up today or I would make them pay the fine then they came up and picked up the cans but not the garbage that's when I threatened to contact you in a voicemail prior to that I was very patient and accommodating to them

Initial Business Response /* (1000, 12, 2015/10/29) */
Receptionist talked to wife, came back and picked up commoditiesExplained to customer when recycle week is and when it isn'tWe apologized about any lack of communication but are taking notes on specific times when we are calling customer
Talked to route manager and other drivers about this stop to be sure not to miss it - should no longer have a problem moving forward
Initial Consumer Rebuttal /* (2000, 16, 2015/11/02) */
Final Business Response /* (4000, 15, 2015/11/02) */
Left response with Revdex.com online last week
Have the following notes in system:
09/04/REC NOT OUT 7:10AM- LM ON THEIR HOME PHONE
9/18/REC NOT OUT 7:15AM- LM ON THEIR HOME PHONE
We issued a refund for two weeks for to their account on 11/2/as requestedWe are not "targeting" their homeWe've left several messages on their VM but no answerCustomer could potentially have recycle out on wrong weeks which leads to further confusion of when it should be placed at curb
We apologize with any confusion - issued credit via account and everything should be settledThank you