Initial Business Response / [redacted] (1000, 10, 2015/11/25) */ Here are our notes in our system regarding this customer: 4/10/PAID PAST DUE BILL 10/23/NO COMMODITIES OUT AT 7:15AM 10/23/CUSTOMER CALLED IN 10/28/DID A FULL REVERSE TRANSACTION (REFUNDED FOR NOV15-JAN16) AMOUNT TO CARD ON FILEWILL PICK UP CUSTOMERS CARTS THIS FRI 10/30/ We've already reversed the most recent payment and gave credit to the customer for on top of the refund for extra garbage which we took at no costWe've received threatening voicemails from this customer as well because she doesn't have her garbage out on time As a small, locally owned garbage company, we can not go back to every stop that doesn't have their garbage out on time at AMOur route manager and drivers are familiar with this area and know when stops are out and not out and call them in to the office since it's a circle (not an avenue) and customers habitually put out their containers past AM Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/11/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) My garbage was out there on time it sat at the curb for three weeks without being picked up so he is definitely lying he never picked it up for three weeks and that's why I was complaining so I don't know what he's telling you but it is definitely a lie I have a picture I can send you of all the buildup garbage that was not picked up the city even came out and complain because it sat there for so longI never called until it wasn't picked up for and I always put the garbage out the night before so he is lying through his teethPlease ask him to show you and listen to the voicemails because none of them were threatening until he didn't pick them up for the third week and then I threatened to contact you I did not threaten them personally.I was very patient until the city threatened to find me so then I called them and told them it had to be picked up today or I would make them pay the fine then they came up and picked up the cans but not the garbage that's when I threatened to contact you in a voicemail prior to that I was very patient and accommodating to them
Initial Business Response / [redacted] (1000, 12, 2015/10/29) */ Receptionist talked to wife, came back and picked up commoditiesExplained to customer when recycle week is and when it isn'tWe apologized about any lack of communication but are taking notes on specific times when we are calling customer Talked to route manager and other drivers about this stop to be sure not to miss it - should no longer have a problem moving forward Initial Consumer Rebuttal / [redacted] (2000, 16, 2015/11/02) */ Final Business Response / [redacted] (4000, 15, 2015/11/02) */ Left response with Revdex.com online last week Have the following notes in system: 09/04/REC NOT OUT 7:10AM- LM ON THEIR HOME PHONE 9/18/REC NOT OUT 7:15AM- LM ON THEIR HOME PHONE We issued a refund for two weeks for to their account on 11/2/as requestedWe are not "targeting" their homeWe've left several messages on their VM but no answerCustomer could potentially have recycle out on wrong weeks which leads to further confusion of when it should be placed at curb We apologize with any confusion - issued credit via account and everything should be settledThank you
Initial Business Response / [redacted] (1000, 10, 2015/11/25) */ Here are our notes in our system regarding this customer: 4/10/PAID PAST DUE BILL 10/23/NO COMMODITIES OUT AT 7:15AM 10/23/CUSTOMER CALLED IN 10/28/DID A FULL REVERSE TRANSACTION (REFUNDED FOR NOV15-JAN16) AMOUNT TO CARD ON FILEWILL PICK UP CUSTOMERS CARTS THIS FRI 10/30/ We've already reversed the most recent payment and gave credit to the customer for on top of the refund for extra garbage which we took at no costWe've received threatening voicemails from this customer as well because she doesn't have her garbage out on time As a small, locally owned garbage company, we can not go back to every stop that doesn't have their garbage out on time at AMOur route manager and drivers are familiar with this area and know when stops are out and not out and call them in to the office since it's a circle (not an avenue) and customers habitually put out their containers past AM Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/11/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) My garbage was out there on time it sat at the curb for three weeks without being picked up so he is definitely lying he never picked it up for three weeks and that's why I was complaining so I don't know what he's telling you but it is definitely a lie I have a picture I can send you of all the buildup garbage that was not picked up the city even came out and complain because it sat there for so longI never called until it wasn't picked up for and I always put the garbage out the night before so he is lying through his teethPlease ask him to show you and listen to the voicemails because none of them were threatening until he didn't pick them up for the third week and then I threatened to contact you I did not threaten them personally.I was very patient until the city threatened to find me so then I called them and told them it had to be picked up today or I would make them pay the fine then they came up and picked up the cans but not the garbage that's when I threatened to contact you in a voicemail prior to that I was very patient and accommodating to them
Initial Business Response / [redacted] (1000, 12, 2015/10/29) */ Receptionist talked to wife, came back and picked up commoditiesExplained to customer when recycle week is and when it isn'tWe apologized about any lack of communication but are taking notes on specific times when we are calling customer Talked to route manager and other drivers about this stop to be sure not to miss it - should no longer have a problem moving forward Initial Consumer Rebuttal / [redacted] (2000, 16, 2015/11/02) */ Final Business Response / [redacted] (4000, 15, 2015/11/02) */ Left response with Revdex.com online last week Have the following notes in system: 09/04/REC NOT OUT 7:10AM- LM ON THEIR HOME PHONE 9/18/REC NOT OUT 7:15AM- LM ON THEIR HOME PHONE We issued a refund for two weeks for to their account on 11/2/as requestedWe are not "targeting" their homeWe've left several messages on their VM but no answerCustomer could potentially have recycle out on wrong weeks which leads to further confusion of when it should be placed at curb We apologize with any confusion - issued credit via account and everything should be settledThank you