Burton Heating & Air & Appliance Service Reviews (1)
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I sent a technician to Ms. [redacted]'s. The breakdown of charges were $65.00 for service call, $20.00 for trip charge and the rest of the charge was for the capacitor as she had a bad capacitor.Customer call back, heating unit not working again - sent same technician back as he was familiar with the...
unit. The 2nd trip Ms. [redacted] was not charged a service call or a trip charge. The technician diagnosed the unit and the heating element bad. A price of $85.00 for the hearing element was provided to Ms. [redacted] and didn't want to pay. So my technician left.Customer had 2 different problems with her unit that's why it wasn't working. We've worked for Ms. [redacted] in the past and have no ill feelings however a refund is not warranted. From my understanding her son filed the complaint - Best regards,[redacted]