Burton's Bar

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

We apologize for any difficulty that KYB Americas Corporation may have caused. As a manufacturer, our KYB Excel-G products are covered by a Limited Lifetime Warranty. A printable copy is available at www.kyb.com/warranty. When one of our products is found to be defective this warranty does cover a...

replacement when it is returned to the place or point of purchase.   However, we are not a retail sales nor installation provider. As such, we do not have first-hand knowledge or control of installation or service providers. That is why our Customer Support personnel are limited to explaining the warranty and help identify parts distributors that sell our product. We do have an online shop locator at www.kyb.com. This is a voluntary listing of service providers that have purchased and installed KYB products.   I understand that this is not a solution to a service provider going out of business, but we have no way of helping until a product is returned through an authorized reseller of KYB products. In the event that our products are found to be defective and [redacted] is unable to find a local KYB reseller, we may be able to help with the return and replacement of the product by contacting our Customer Support Department and explaining these circumstances.   Thank you for bringing this to our attention and we hope this satisfies our responsibility in this matter.   Sincerely,   Wm. M[redacted] Director of Marketing & Training KYB Americas Corporation

Prior to receiving a complaint letter via Revdex.com, KYB had correspondence with Mr. [redacted] and reached an agreement to send him a check in the amount of $42.83. (Please see attached e-mails) We began processing this payment on 10/19/2015 so Mr. [redacted] should receive this payment in about 1 week. Thank...

you for acting in both parties best interest. At this point KYB considers this matter complete.   Best regards, Wm. “Mac” [redacted] Director of Marketing & Training KYB Americas Corporation

Our Customer Support personnel have spoken with [redacted] a few times.  Each time we explained the KYB product warranty and that it does not include any labor reimbursement.  Attached is a copy of the warranty and a partial record of our conversations for your review.  Thank you...

for the opportunity to respond.  Although we appreciate [redacted]'s position and apologize for her dissatisfaction, we are not able to reimburse labor per the KYB written warranty.  Any labor warranty would need to be provided by the seller/installer of the KYB products.Jim T[redacted]Customer Support SupervisorKYB Americas Corporation