Burt's Disposal Inc

Initial Business Response /* (1000, 10, 2015/11/25) */
Here are our notes in our system regarding this customer:
4/10/15 PAID PAST DUE BILL
10/23/15 NO COMMODITIES OUT AT 7:15AM
10/23/15 CUSTOMER CALLED IN
10/28/15 DID A FULL REVERSE TRANSACTION (REFUNDED FOR NOV15-JAN16) AMOUNT 92.82 TO...

CARD ON FILE. WILL PICK UP CUSTOMERS CARTS THIS FRI 10/30/15
We've already reversed the most recent payment and gave credit to the customer for 33.25 on top of the refund for extra garbage which we took at no cost. We've received threatening voicemails from this customer as well because she doesn't have her garbage out on time.
As a small, locally owned garbage company, we can not go back to every stop that doesn't have their garbage out on time at 7 AM. Our route manager and drivers are familiar with this area and know when stops are out and not out and call them in to the office since it's a circle (not an avenue) and customers habitually put out their containers past 7 AM.
Initial Consumer Rebuttal /* (3000, 12, 2015/11/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My garbage was out there on time it sat at the curb for three weeks without being picked up so he is definitely lying he never picked it up for three weeks and that's why I was complaining so I don't know what he's telling you but it is definitely a lie I have a picture I can send you of all the buildup garbage that was not picked up the city even came out and complain because it sat there for so long. I never called until it wasn't picked up for and I always put the garbage out the night before so he is lying through his teeth. Please ask him to show you and listen to the voicemails because none of them were threatening until he didn't pick them up for the third week and then I threatened to contact you I did not threaten them personally.I was very patient until the city threatened to find me so then I called them and told them it had to be picked up today or I would make them pay the fine then they came up and picked up the cans but not the garbage that's when I threatened to contact you in a voicemail prior to that I was very patient and accommodating to them