Busam Subaru

Per phone call from the customer:The business has resolved my complaint.Thank you,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I received the letter from the above-named customer earlier today and I would like to respond and make several points. My records show that [redacted] leased a 2015 Subaru Impreza on 5/23/15. Under the terms of her lease agreement she agreed to pay 36 payments of $221.00 per month. The first...

payment was due that day and was collected from the customer. The remaining 35 payments were due on or about the 22nd day of each month for 35 months. Shortly after Chase Bank received the lease agreement and all relevant paperwork to complete the lease, they sent a letter to [redacted] indicating that she was eligible for a loyalty program normally reserved for current Chase Lease customers. Under the terms of this program, current Chase Lease customers who trade-in their current leased vehicle and lease another Subaru are eligible to have their 1st payment waived. Unfortunately this program does not apply, as the customer was not a current lease customer. In fact, they traded a Nissan Cube. The customer provided us a letter that she had received from Chase Lease and we contacted them immediately. We were informed that the letter was sent in error and that they were not eligible for the loyalty program. We made the customer aware of the situation and actually had our Dealer Representative from Chase Bank contact her and explain the situation. We have checked our records to make sure that we have not been credited the $221.00 and our records show that the amount was deducted from our proceeds per the normal process. The customer is well-aware that a clerical error on the part of Chase Lease is what has caused this confusion and it was made very clear, by our representative, that Busam Subaru had absolutely nothing to do with this situation. Our employees have tried to be as professional as possible in this matter. The customer claims that we are of “no help at all” and “shady”. She knows that there was nothing “shady” on our part. The customer has made NO attempt to contact me to ask for assistance. I would be happy to discuss this with her. Thank you for contacting me and feel free to email or call with further questions. Sincerely, [redacted] General Manager Busam Subaru [redacted]