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Busbee's Southern Furniture

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Busbee's Southern Furniture Reviews (2)

Vector Security's customer service department is very unorganized and not willing to work with customers on issuesI originally went to Vector in August of to cancel my serviceI was told that I could cancel and provided the requested documentationAfter this process, Vector Security still billed me and would not provide documentation as to whyAfter months of phone calls, I finally spoke with the head of customer service to resolve the issueIt turns out my contract with the company was unable to be cancelled and the outstanding balance was still dueI am fine with having to honor the contract, but not fine with it taking until the end of March to discuss this with Vector's customer serviceThey are unorganized and unprofessional, and I would be aware of this before utilizing any of their services

My mother is elderly and lives alone, so she followed the advice of friends and had a security system installed In the space of three months the system malfunctioned twice, the second event resulting in the police being summoned to her house She was so rattled that she couldn't remember the code to turn it off, and even after the police arrived and contacted Vector, there was apparently no way to turn the alarm off Eventually I was able to silence the alarm and disconnected it completely Granted, Vector offered to send a technician out to fix whatever caused the malfunction, but the first time there was a malfunction, the earliest they could send a technician out was three days later We therefore declined that offer, as my mother no longer wished to have the system at all Even if we had gotten the system "fixed," there was no guarantee it wouldn't malfunction again (and again), as had happened previously Fortunately, since she paid an annual fee to the police department for registration of the system, there was no charge for the "alarm" call (had she not registered the system, she would have been charged $for the "alarm" call) But even with a "registered" system after the second such call, the police department would start to assess a fine, the size of which increases with each additional alarm Naturally, even if the alarm was due to a malfunction of Vector's equipment, Vector would not assume responsibility for paying such fines had they been assessed
All my mother wanted at this point was to discontinue the service and be allowed out of her contract, since from her point of view Vector had not held up it's end of the contract by failing to provide a reliable system Even the responding police officer felt she should be allowed out of the contract based on health concerns for my mother (when the police first arrived she was so distraught they feared she might have a heart attack) Apparently the officer contacted Vector and expressed this opinion, but it did not have any affect, as my mother recently received a bill for close to $to effectively "buy out" the rest of her contract with Vector Although this might be less expensive than paying fines caused by repeated alarms due to a faulty system, it still seems like she should not have to pay $for a system she's not using because it didn't function properly and caused her much emotional distress You should certainly consider the possibility of a similar situation happening to you or a loved one before signing a contract with Vector

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