Bush Brothers Provision

We have successfully reached our member Ms [redacted] about her concern Our VP of Retail spoke with Ms [redacted] personally and offered our apologies regarding her drive-thru experience We a explained that it is important to make sure our members are aware of their account status The VP of Retail will work with the branch staff involved to consider a alternative communication method to ensure greater privacy moving forward

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meYes they apologizedThere really wasn't much to be done

We have successfully reached our member Ms. [redacted] about her concern.  Our VP of Retail spoke with Ms. [redacted] personally and offered our apologies regarding her drive-thru experience.  We a explained that it is important to make sure our members are aware of their account...

status.  The VP of Retail will work with the branch staff involved to consider a alternative communication method to ensure greater privacy moving forward.

Thank you for your feedback.  We have gathered the information submitted and will be reaching out to the member today.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Yes they apologized. There really wasn't much to be done.