Bush Brothers Provision

We have successfully reached our member Ms [redacted] about her concern Our VP of Retail spoke with Ms [redacted] personally and offered our apologies regarding her drive-thru experience We a explained that it is important to make sure our members are aware of their account status The VP of Retail will work with the branch staff involved to consider a alternative communication method to ensure greater privacy moving forward

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meYes they apologizedThere really wasn't much to be done

Thank you for your feedback.  We have gathered the information submitted and will be reaching out to the member today.

We have successfully reached our member Ms. [redacted] about her concern.  Our VP of Retail spoke with Ms. [redacted] personally and offered our apologies regarding her drive-thru experience.  We a explained that it is important to make sure our members are aware of their account...

status.  The VP of Retail will work with the branch staff involved to consider a alternative communication method to ensure greater privacy moving forward.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Yes they apologized. There really wasn't much to be done.