Re: ID *** This correspondence is in response to the letter of complaint we received regarding *** ***We discovered there was a problem with Mr*** insurance account somewhere around March This issue was brought to Mrand Mrs*** attention on 4/28/2015, The
*** disputed the suggested premium increase and delinquency amount at that timeUpon further investigation, it was discovered that in July of 2013, the *** added (on their own accord) an additional non-Bush owned vehicle to their policyThey did not alert Bush Truck Leasing of this change, causing the premium through DSD Insurance to increase from $per week to $per weekMr*** continued to remit $per week to Bush Truck Leasing on behalf of his policy through DSD insurance while Bush Truck Leasing remitted the increased premium amount of $When Mr*** was questioned about this non-Bush vehicle, he admitted that he did in fact add it to the policy and did not notify Bush Truck Leasing of this changeOn 8/24/2015, the *** had still not made any payments towards the delinquency that was first brought to their attention on 4/28/2015; Bush extended a final offer of an additional day payment plan to settle the debtThis plan was immediately refused and they recommended we repossess the truck thenThey informed us that the truck was not in running condition and had been sitting at their location.If you have any questions, please contact meSincerely, *** *** *** ***
*** *** ***
***
*** *** credit application was submitted to Bush Truck Leasing on July 6th, Contracts on the truck were sent to *** *** on July 10th, *** *** sent the executed contracts back to Bush Truck Leasing on July 16th, The unit was reconditioned at our shop Bush Specialty
in Wilmington, OHThe truck was reconditioned by Bush authorized maintenance providers and cleared by an authorized mechanic prior to arranging delivery to *** ***The unit was set to deliver to *** *** terminalUpon the transport the check engine light did come on*** *** unit arrived on July 31st, *** *** contact Bush Truck Leasing and was instructed to take the unit to a shop to get the check engine light diagnosed*** *** did take the truck to Freightliner of Hagerstown on August 11th, The unit had after treatment repairs, including pressure sensor, meter valve and seat repairsRepair costs totaled $These repairs were paid for by Bush Truck LeasingThe unit was completed and given back to *** *** on August 19th, The unit had the check engine light come back on and once again Bush Truck Leasing instructed *** *** to take the unit to a shop to get the check engine light diagnosed*** *** took the truck to Freightliner of Baltimore on September 2nd, The unit had after Treatment repairs, including NOx Sensor, pressure sensor, seat repairs and seat shocks, costing $Once again, the repairs were paid for by Bush Truck LeasingThe unit was completed and given back to *** *** on September 15th, However, *** *** was upset with the amount of repairs, so Bush Truck Leasing offered to swap him into a different unit*** *** refused, and said he would stay in the unitEffective Sept 15, the unit had been in his possession for daysHe had put over 6,miles on the unitHis first lease payment to Bush was deferred to October 1st, Therefore, no lease payments have been received by Bush effective date of this letterBush Truck Leasing can offer *** *** a replacement vehicle, or *** *** can turn in the truck & be cleared of any further financial obligation on the truckIt is not the policy of Bush Truck Leasing to refund out of pocket expenses due to mechanical issues
After discussing the issues identified in your complaint and discussing the contents of the dispute in detail with both parties it appears you acquired a second vehicle and only notified DSD Insurance. DSD Insurance then increased it billing to Bush Leasing and the business paid the Insurance bill in a timely fashion. It is unclear when you notified Bush Leasing when the second vehicle was acquired in order for it to have knowledge that it was paying insurance for two vehicles rather than one vehicle. In this regard; Revdex.com requests you provide the following information: 1. Did you acquire a 2nd vehicle? 2. The date this vehicle was acquired and the name of the person and/dealership the vehicle was purchased. 3. The date you notified the insurance company that you added the second vehicle 4. The date and method you used to notify Bush Leasing that you had acquired the 2nd vehicle 5. A copy of the lease agreement to include the method of Bush Leasing was required to reimburse DSD Insurance for insurance coverage on either one of both vehicles. No further action will be taken in regards to your complaint until this information is received. Please feel free to contact me should you have questions regarding this matter. Thanking you in advance for your prompt response to this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] kept explaining he has been paying my bills and I had to pay in full in 45 days or he will repossess the truck. This is when I explained who can make a payment for 2 years of errors in full with an amount over $4000.00 in 45 days. This is when [redacted] explained I have been paying your bills. Not my problem. He never was willing to take any responsibility of the Error Bush Leasing made. I originally financed the Workhorse with Bush for over $13000.00 When Workhorse was paid in full this is when they found the error of non payment of insurance. I understand I do owe this money due to an error on Bush Accounting. I wasn't aware my insurance wasn't being paid for 2 years nor did Bush Leasing know insurance wasn't being paid for two years. I wasn't aware I couldn't add a vehicle to my insurance policy when I purchased my Sprinter Van. All payments were settled between Bush, Lance and Allstate. IBO never sends a payment for insurance to Bush, Allstate this payment comes out of settlements from [redacted]. Bush never made contact to explain to me the insurance wasn't being paid until the Workhorse was suppose to be released to me due to lease being paid in full. I never was invoiced or sent payments to Bush personally. This company is ruining my business name and my personal credit. If you look at my credit I have never not paid on any of my loans or allowed anything to go back to any company!
Regards,
[redacted]
Re: ID [redacted] This correspondence is in response to the letter of complaint we received regarding [redacted]. We discovered there was a problem with Mr. [redacted] insurance account somewhere around March 2015. This issue was brought to Mr. and Mrs. [redacted] attention on 4/28/2015, The [redacted] disputed the suggested premium increase and delinquency amount at that time. Upon further investigation, it was discovered that in July of 2013, the [redacted] added (on their own accord) an additional non-Bush owned vehicle to their policy. They did not alert Bush Truck Leasing of this change, causing the premium through DSD Insurance to increase from $46.66 per week to $91.85 per week. Mr. [redacted] continued to remit $46.66 per week to Bush Truck Leasing on behalf of his policy through DSD insurance while Bush Truck Leasing remitted the increased premium amount of $91.85. When Mr. [redacted] was questioned about this non-Bush vehicle, he admitted that he did in fact add it to the policy and did not notify Bush Truck Leasing of this change. On 8/24/2015, the [redacted] had still not made any payments towards the delinquency that was first brought to their attention on 4/28/2015; Bush extended a final offer of an additional 45 day payment plan to settle the debt. This plan was immediately refused and they recommended we repossess the truck then. They informed us that the truck was not in running condition and had been sitting at their location.If you have any questions, please contact me. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]Truck#: [redacted]8/17/15 – Mr. [redacted] assumed an active truck lease after completing lease contracts.8/26/15 – Mr. [redacted] delivered truck to vendor for repairs to Dozier valve and a basic...
P.M. Service11/30/15 – Mr. [redacted] delivered truck to vendor for the following repairs: Clean DPF, Passenger side cab air bag, red airline replacement12/22/15 – Mr. [redacted] delivered the truck to the vendor and on his own accord abandoned the truck at the vendor defaulting on remaining lease obligations. The Bush Truck Leasing Fleet Maintenance team spoke with each repairing vendor representatives and ensured that the truck was deemed safe and sufficient for the road, prior to Mr. [redacted] picking up the truck by a certified mechanic trained to work on that equipment.In each occurrence the truck went to the shop for a different issue. The lease specifically stated that the unit was in AS IS condition with no implied warranty; however, Bush Truck Leasing did purchase the industries top extended warranty on the truck through National Truck Protection Platinum coverage that the lessee inherited upon assuming the lease. The repairs that were performed on the unit were not covered by the NTP provided extended warranty and the responsibility of the Lessee as per his lease purchase maintenance agreement.
Re: ID *** This correspondence is in response to the letter of complaint we received regarding *** ***We discovered there was a problem with Mr*** insurance account somewhere around March This issue was brought to Mrand Mrs*** attention on 4/28/2015, The
*** disputed the suggested premium increase and delinquency amount at that timeUpon further investigation, it was discovered that in July of 2013, the *** added (on their own accord) an additional non-Bush owned vehicle to their policyThey did not alert Bush Truck Leasing of this change, causing the premium through DSD Insurance to increase from $per week to $per weekMr*** continued to remit $per week to Bush Truck Leasing on behalf of his policy through DSD insurance while Bush Truck Leasing remitted the increased premium amount of $When Mr*** was questioned about this non-Bush vehicle, he admitted that he did in fact add it to the policy and did not notify Bush Truck Leasing of this changeOn 8/24/2015, the *** had still not made any payments towards the delinquency that was first brought to their attention on 4/28/2015; Bush extended a final offer of an additional day payment plan to settle the debtThis plan was immediately refused and they recommended we repossess the truck thenThey informed us that the truck was not in running condition and had been sitting at their location.If you have any questions, please contact meSincerely, *** *** *** ***
*** *** ***
***
*** *** credit application was submitted to Bush Truck Leasing on July 6th, Contracts on the truck were sent to *** *** on July 10th, *** *** sent the executed contracts back to Bush Truck Leasing on July 16th, The unit was reconditioned at our shop Bush Specialty
in Wilmington, OHThe truck was reconditioned by Bush authorized maintenance providers and cleared by an authorized mechanic prior to arranging delivery to *** ***The unit was set to deliver to *** *** terminalUpon the transport the check engine light did come on*** *** unit arrived on July 31st, *** *** contact Bush Truck Leasing and was instructed to take the unit to a shop to get the check engine light diagnosed*** *** did take the truck to Freightliner of Hagerstown on August 11th, The unit had after treatment repairs, including pressure sensor, meter valve and seat repairsRepair costs totaled $These repairs were paid for by Bush Truck LeasingThe unit was completed and given back to *** *** on August 19th, The unit had the check engine light come back on and once again Bush Truck Leasing instructed *** *** to take the unit to a shop to get the check engine light diagnosed*** *** took the truck to Freightliner of Baltimore on September 2nd, The unit had after Treatment repairs, including NOx Sensor, pressure sensor, seat repairs and seat shocks, costing $Once again, the repairs were paid for by Bush Truck LeasingThe unit was completed and given back to *** *** on September 15th, However, *** *** was upset with the amount of repairs, so Bush Truck Leasing offered to swap him into a different unit*** *** refused, and said he would stay in the unitEffective Sept 15, the unit had been in his possession for daysHe had put over 6,miles on the unitHis first lease payment to Bush was deferred to October 1st, Therefore, no lease payments have been received by Bush effective date of this letterBush Truck Leasing can offer *** *** a replacement vehicle, or *** *** can turn in the truck & be cleared of any further financial obligation on the truckIt is not the policy of Bush Truck Leasing to refund out of pocket expenses due to mechanical issues
After discussing the issues identified in your complaint and discussing the contents of the dispute in detail with both parties it appears you acquired a second vehicle and only notified DSD Insurance. DSD Insurance then increased it billing to Bush Leasing and the business paid the Insurance bill in a timely fashion. It is unclear when you notified Bush Leasing when the second vehicle was acquired in order for it to have knowledge that it was paying insurance for two vehicles rather than one vehicle. In this regard; Revdex.com requests you provide the following information: 1. Did you acquire a 2nd vehicle? 2. The date this vehicle was acquired and the name of the person and/dealership the vehicle was purchased. 3. The date you notified the insurance company that you added the second vehicle 4. The date and method you used to notify Bush Leasing that you had acquired the 2nd vehicle 5. A copy of the lease agreement to include the method of Bush Leasing was required to reimburse DSD Insurance for insurance coverage on either one of both vehicles. No further action will be taken in regards to your complaint until this information is received. Please feel free to contact me should you have questions regarding this matter. Thanking you in advance for your prompt response to this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] kept explaining he has been paying my bills and I had to pay in full in 45 days or he will repossess the truck. This is when I explained who can make a payment for 2 years of errors in full with an amount over $4000.00 in 45 days. This is when [redacted] explained I have been paying your bills. Not my problem. He never was willing to take any responsibility of the Error Bush Leasing made. I originally financed the Workhorse with Bush for over $13000.00 When Workhorse was paid in full this is when they found the error of non payment of insurance. I understand I do owe this money due to an error on Bush Accounting. I wasn't aware my insurance wasn't being paid for 2 years nor did Bush Leasing know insurance wasn't being paid for two years. I wasn't aware I couldn't add a vehicle to my insurance policy when I purchased my Sprinter Van. All payments were settled between Bush, Lance and Allstate. IBO never sends a payment for insurance to Bush, Allstate this payment comes out of settlements from [redacted]. Bush never made contact to explain to me the insurance wasn't being paid until the Workhorse was suppose to be released to me due to lease being paid in full. I never was invoiced or sent payments to Bush personally. This company is ruining my business name and my personal credit. If you look at my credit I have never not paid on any of my loans or allowed anything to go back to any company!
Regards,
[redacted]
Re: ID [redacted] This correspondence is in response to the letter of complaint we received regarding [redacted]. We discovered there was a problem with Mr. [redacted] insurance account somewhere around March 2015. This issue was brought to Mr. and Mrs. [redacted] attention on 4/28/2015, The [redacted] disputed the suggested premium increase and delinquency amount at that time. Upon further investigation, it was discovered that in July of 2013, the [redacted] added (on their own accord) an additional non-Bush owned vehicle to their policy. They did not alert Bush Truck Leasing of this change, causing the premium through DSD Insurance to increase from $46.66 per week to $91.85 per week. Mr. [redacted] continued to remit $46.66 per week to Bush Truck Leasing on behalf of his policy through DSD insurance while Bush Truck Leasing remitted the increased premium amount of $91.85. When Mr. [redacted] was questioned about this non-Bush vehicle, he admitted that he did in fact add it to the policy and did not notify Bush Truck Leasing of this change. On 8/24/2015, the [redacted] had still not made any payments towards the delinquency that was first brought to their attention on 4/28/2015; Bush extended a final offer of an additional 45 day payment plan to settle the debt. This plan was immediately refused and they recommended we repossess the truck then. They informed us that the truck was not in running condition and had been sitting at their location.If you have any questions, please contact me. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]Truck#: [redacted]8/17/15 – Mr. [redacted] assumed an active truck lease after completing lease contracts.8/26/15 – Mr. [redacted] delivered truck to vendor for repairs to Dozier valve and a basic...
P.M. Service11/30/15 – Mr. [redacted] delivered truck to vendor for the following repairs: Clean DPF, Passenger side cab air bag, red airline replacement12/22/15 – Mr. [redacted] delivered the truck to the vendor and on his own accord abandoned the truck at the vendor defaulting on remaining lease obligations. The Bush Truck Leasing Fleet Maintenance team spoke with each repairing vendor representatives and ensured that the truck was deemed safe and sufficient for the road, prior to Mr. [redacted] picking up the truck by a certified mechanic trained to work on that equipment.In each occurrence the truck went to the shop for a different issue. The lease specifically stated that the unit was in AS IS condition with no implied warranty; however, Bush Truck Leasing did purchase the industries top extended warranty on the truck through National Truck Protection Platinum coverage that the lessee inherited upon assuming the lease. The repairs that were performed on the unit were not covered by the NTP provided extended warranty and the responsibility of the Lessee as per his lease purchase maintenance agreement.