Dear Revdex.com;A customer has submitted a complaint (ID [redacted]).Busheys Automotive strives to provide the best services possible. We value all customers and can appreciate customer patronage. With regards to a unsatisfied customer we want to correct any problems or...
complaints associated with services performed. We do not take these matters lightly. With that being said, Busheys Automotive offers full cooperation with such issues.Standard protocol measures would have the customer return the vehicle to our facility for correcting any and or all problems associated with services provided. Under the circumstances where the customer has moved to a different state, and had vehicle serviced elsewhere, we cannot correct the problem at our facility. Customer made one call on September 18, 2015 explaining her problem. During the content of that call, there were no discussions of reimbursement, A letter from customer was received on September 23, 2015. At that time customer asked for reimbursement in the amount of $305.59. On October 1, 2015, Busheys Automotive attempted to contact customer. A message was left at that time. At approximately 1:15 p.m., same day, Busheys Automotive received a return call from customer. Being that customer was unable to have Busheys Automotive correct the problem at our facility, Busheys Automotive agreed to reimburse customer on October 1,2015 in the amount of $305.59.On October 2, 2015, Busheys Automotive contacted customer as to where (which address) check should be sent.A complete and full resolution had been made with the customer, prior to receiving a complaint letter issued by Revdex.com, filed by customer. Complaint was filed on September 30, 2015, letter received by postal mail on October 6, 2015.With regard to these circumstances, Busheys Automotive will reimburse customer by form of check. Customer has been contacted and a resolution of complete desired settlement amount (requested by .customer) has been accepted. Complete and full disputed amount in the sum of $305.59 will be issued and mailed to address given by customer.Busheys Automotive sincerely regrets any inconveniences that this may have caused. Our customers are our lifeblood, we will make every attempt possible for a positive experience with us.Sincerely,
Dear Revdex.com;A customer has submitted a complaint (ID [redacted]).Busheys Automotive strives to provide the best services possible. We value all customers and can appreciate customer patronage. With regards to a unsatisfied customer we want to correct any problems or...
complaints associated with services performed. We do not take these matters lightly. With that being said, Busheys Automotive offers full cooperation with such issues.Standard protocol measures would have the customer return the vehicle to our facility for correcting any and or all problems associated with services provided. Under the circumstances where the customer has moved to a different state, and had vehicle serviced elsewhere, we cannot correct the problem at our facility. Customer made one call on September 18, 2015 explaining her problem. During the content of that call, there were no discussions of reimbursement, A letter from customer was received on September 23, 2015. At that time customer asked for reimbursement in the amount of $305.59. On October 1, 2015, Busheys Automotive attempted to contact customer. A message was left at that time. At approximately 1:15 p.m., same day, Busheys Automotive received a return call from customer. Being that customer was unable to have Busheys Automotive correct the problem at our facility, Busheys Automotive agreed to reimburse customer on October 1,2015 in the amount of $305.59.On October 2, 2015, Busheys Automotive contacted customer as to where (which address) check should be sent.A complete and full resolution had been made with the customer, prior to receiving a complaint letter issued by Revdex.com, filed by customer. Complaint was filed on September 30, 2015, letter received by postal mail on October 6, 2015.With regard to these circumstances, Busheys Automotive will reimburse customer by form of check. Customer has been contacted and a resolution of complete desired settlement amount (requested by .customer) has been accepted. Complete and full disputed amount in the sum of $305.59 will be issued and mailed to address given by customer.Busheys Automotive sincerely regrets any inconveniences that this may have caused. Our customers are our lifeblood, we will make every attempt possible for a positive experience with us.Sincerely,