[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
January 3, Dear **and ***: I am writing on behalf of Bushkill Group Incformerly known as Resorts USA, Incand parent company of HRP Corpd/b/a [redacted] in response to your letter dated November 3, (postmarked December 6, 2013)Your letter suggests that you are disputing the validity of your account with our companyAccordingly, in response to your dispute I have enclosed copies of the [redacted] Contract for Deed and Contract for Sale of Real Estate that you signed for each of the two (2) memberships you purchased on October 14, Those documents set forth the financial information relating to your obligation to Bushkill Group IncAs you know, the current memberships are only the most recent of many membership changes you have made with our company With respect to your current memberships, the amount of points usage has changed in accordance with your various downgrade and upgrade transactionsThe high points total of 178,that you reference was actually related to your former Fifth Share membershipThe most recent transaction resulted in a cancellation of your Four Season membership # [redacted] (77,points) to a Bedroom Summer week and a Bedroom Ski week (98,points)Although you do have fewer points than the Fifth Share, your most recent transaction resulted in a considerable increase in points usage Your letter indicates that you will not make further payments on your accountYour account is presently due for the November monthly payments and thereafterPlease refer to the Default provisions in the enclosed documents with respect to failure to make required paymentsAlso, in accordance with your contract and loan application with our company, the status of your account is reported to the Credit Reporting Agencies If you wish to discuss options concerning your account, please contact our Financial Services Department at ###-###-#### Very truly yours,
June 12, Dear [redacted] ***:I am writing in response to your email correspondence of June 9, in the above referenced complaintI have reviewed our membership file for [redacted] She does in fact currently have two (2) memberships totaling five weeks of usageHer most recent purchase was actually in 2005.As [redacted] correctly notes in her complaint, she previous had a third membership with our companyHowever, contrary to her assertion there was no “decision by someone to take away” her three bedroom villa membershipRather, that membership was forfeited in by [redacted] ’s default in paying her maintenance fees over a period of several years in accordance with the default provisions of her membership contract [redacted] was given advance notice of her default and opportunities to cure that default before the membership was canceledWe cannot reinstate [redacted] ’s three bedroom villa membership that was canceled four (4) years agoHowever, in light of her request, our company is willing to provide [redacted] with a two bedroom, summer season [redacted] Villas membership which she would have the right enjoy in addition to her two (2) existing memberships, subject to her payment of the annual maintenance fees.Please advise if this is acceptable to [redacted] so that I may make the proper arrangementsIf you have questions, please feel free to contact meThank youVery truly yours,FAndrew WCorporate Counsel
I have been a customer of Bushkill Group for the last yearsI was offered a chance to pay off half of my loan amount at any time and the rest of the half would be deducted monthly without any interestFor the past weeks, I have been calling them to make half of my loan payment so I can avoid monthly deduction of amount (which mostly goes into the interest) and there is no responseTomorrow my account will be debited again and I wanted to avoid paying anymore of the payments with interest and the concerned personnel do not respond to my voicemail and neither they come on the phone when the receptionist(s) answer the phoneIt is a very frustrating experience and I am highly disappointed with their serviceIf I am given a chance, I would cancel my contract/membership with this company
April 21, 2014Dear ** [redacted] :I am writing in response to your email correspondence of April 16, in the above referenced complaintUpon receipt of the complaint, I reviewed our records which indicate that the [redacted] vacation points membership is actually owned by [redacted] and [redacted] Inasmuch as the complaint refers to “we” and the fact that the membership records contain the same mailing address for both parties, I will include ** [redacted] in my response.With respect to the complaint, the membership purchased by ** [redacted] and ** [redacted] was a three (3) year membershipThe three (3) year term is expressly stated in the Agreement directly above where ** [redacted] and ** [redacted] signed when they purchased on April 9, They have properly received billings for the second and third years’ fees that remain outstandingMoreover, our company representatives are not in the practice of holding guests “hostage” or otherwise forcing them to enter into any agreement** [redacted] and ** [redacted] participated in a reduced fee stay at our resort during which they attended a marketing program as a condition of the reduced accommodation rate.What appears to be the real issue is the extremely unfortunate change in circumstances for ** [redacted] and ** [redacted] , hi light of those changed circumstances, our company will agree to release them from the unpaid financial obligationsI have enclosed a General Release which must be signed by [redacted] and [redacted] , notarized and returned to my office in order to complete the cancellation of their contract as they have requested.Thank you for your cooperation in this matterIf you have any questions please feel free to contact me at the number below.Very truly yours,
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
January 3, Dear **and ***: I am writing on behalf of Bushkill Group Incformerly known as Resorts USA, Incand parent company of HRP Corpd/b/a [redacted] in response to your letter dated November 3, (postmarked December 6, 2013)Your letter suggests that you are disputing the validity of your account with our companyAccordingly, in response to your dispute I have enclosed copies of the [redacted] Contract for Deed and Contract for Sale of Real Estate that you signed for each of the two (2) memberships you purchased on October 14, Those documents set forth the financial information relating to your obligation to Bushkill Group IncAs you know, the current memberships are only the most recent of many membership changes you have made with our company With respect to your current memberships, the amount of points usage has changed in accordance with your various downgrade and upgrade transactionsThe high points total of 178,that you reference was actually related to your former Fifth Share membershipThe most recent transaction resulted in a cancellation of your Four Season membership # [redacted] (77,points) to a Bedroom Summer week and a Bedroom Ski week (98,points)Although you do have fewer points than the Fifth Share, your most recent transaction resulted in a considerable increase in points usage Your letter indicates that you will not make further payments on your accountYour account is presently due for the November monthly payments and thereafterPlease refer to the Default provisions in the enclosed documents with respect to failure to make required paymentsAlso, in accordance with your contract and loan application with our company, the status of your account is reported to the Credit Reporting Agencies If you wish to discuss options concerning your account, please contact our Financial Services Department at ###-###-#### Very truly yours,
June 12, Dear [redacted] ***:I am writing in response to your email correspondence of June 9, in the above referenced complaintI have reviewed our membership file for [redacted] She does in fact currently have two (2) memberships totaling five weeks of usageHer most recent purchase was actually in 2005.As [redacted] correctly notes in her complaint, she previous had a third membership with our companyHowever, contrary to her assertion there was no “decision by someone to take away” her three bedroom villa membershipRather, that membership was forfeited in by [redacted] ’s default in paying her maintenance fees over a period of several years in accordance with the default provisions of her membership contract [redacted] was given advance notice of her default and opportunities to cure that default before the membership was canceledWe cannot reinstate [redacted] ’s three bedroom villa membership that was canceled four (4) years agoHowever, in light of her request, our company is willing to provide [redacted] with a two bedroom, summer season [redacted] Villas membership which she would have the right enjoy in addition to her two (2) existing memberships, subject to her payment of the annual maintenance fees.Please advise if this is acceptable to [redacted] so that I may make the proper arrangementsIf you have questions, please feel free to contact meThank youVery truly yours,FAndrew WCorporate Counsel
I have been a customer of Bushkill Group for the last yearsI was offered a chance to pay off half of my loan amount at any time and the rest of the half would be deducted monthly without any interestFor the past weeks, I have been calling them to make half of my loan payment so I can avoid monthly deduction of amount (which mostly goes into the interest) and there is no responseTomorrow my account will be debited again and I wanted to avoid paying anymore of the payments with interest and the concerned personnel do not respond to my voicemail and neither they come on the phone when the receptionist(s) answer the phoneIt is a very frustrating experience and I am highly disappointed with their serviceIf I am given a chance, I would cancel my contract/membership with this company
April 21, 2014Dear ** [redacted] :I am writing in response to your email correspondence of April 16, in the above referenced complaintUpon receipt of the complaint, I reviewed our records which indicate that the [redacted] vacation points membership is actually owned by [redacted] and [redacted] Inasmuch as the complaint refers to “we” and the fact that the membership records contain the same mailing address for both parties, I will include ** [redacted] in my response.With respect to the complaint, the membership purchased by ** [redacted] and ** [redacted] was a three (3) year membershipThe three (3) year term is expressly stated in the Agreement directly above where ** [redacted] and ** [redacted] signed when they purchased on April 9, They have properly received billings for the second and third years’ fees that remain outstandingMoreover, our company representatives are not in the practice of holding guests “hostage” or otherwise forcing them to enter into any agreement** [redacted] and ** [redacted] participated in a reduced fee stay at our resort during which they attended a marketing program as a condition of the reduced accommodation rate.What appears to be the real issue is the extremely unfortunate change in circumstances for ** [redacted] and ** [redacted] , hi light of those changed circumstances, our company will agree to release them from the unpaid financial obligationsI have enclosed a General Release which must be signed by [redacted] and [redacted] , notarized and returned to my office in order to complete the cancellation of their contract as they have requested.Thank you for your cooperation in this matterIf you have any questions please feel free to contact me at the number below.Very truly yours,