Bushkill Group Inc. f/k/a Resorts USA Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I just wanted to let you know that the problem has been resolvedThey refunded my money with no problemThank you very much
Regards,
*** ***

January 19, 2015Dear *** ***:I am writing in response to your email correspondence of January 15, in the above referenced complaintOur records indicate that *** *** has made a number of changes since her first *** *** timeshare purchase (Membership #***) on April 4,
Specifically, *** *** purchased a second *** *** timeshare (Membership #***) on August 17, The most recent transaction on March 23, involved the upgrade of *** *** Membership #*** to a new *** Villas Membership #***I have enclosed a copy of the Relinquishment of *** *** Membership document signed by *** *** as part of that transactionI have also enclosed a copy of the Combination Addendum For *** ***/*** Villas Membership signed by *** *** during her most recent transaction referenced in her complaint*** *** expressly acknowledged that she was retaining her other *** *** membership #*** in addition to her new *** Villas membershipIn other words, *** *** has owned two (2) timeshare memberships with our company since Her allegation that she did not know she would have two memberships after her upgrade is simply inaccurate.By way of explanation concerning *** ***’s reference to a “rental,” *** *** timeshare memberships are a Right To Use membership contract for a specific number of years, whereas *** Villas timeshare memberships are deeded interests of a fractional period of time in a *** Villas unit that exist indefinitelyAs such, *** Villas memberships are considered an upgrade from *** *** memberships.Contacts to *** *** by our Financial Services Department between October 1, and January 12, indicate attempts to work with *** *** to reconfigure her membership status to something she could affordAlthough these efforts were unsuccessful due to *** ***’s refusal to make any further payments, our company remains willing to work with her to attempt to accommodate her financial situationI would ask that she contact our Financial Services Department at ###-###-#### to resolve her membership obligations.If you have questions, please feel free to contact meThank you.Very truly yours,FAndrew WCorporate Counsel

June Dear *** ***I am in receipt of further correspondence from your office regarding the above referenced matterPlease be advised that the corporation’s position remains the same as stated in the June 12, correspondence from FAndrew W***, EsqAs MrW*** stated in his correspondence, we are unable to accommodate *** ***’s request for a three bedroom summer replacement as her account was cancelled due to her default four (4) years agoHowever, we are still willing to provide *** *** with a two bedroom, summer season *** Villas membership as offered in MrW***’s correspondenceIf you have any questions please feel free to contact me at your convenienceVery Truly Yours,
Nicole G
Senior Paralegal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
This is completely unacceptable I received nothing in writing stating I received a promotional non refundable packageIt is not legal to have someone consent to a package without providing terms and conditions in writingIf my charge is not refunded I will be moving forward with complaints to the Chamber of Commerce and Attorney General for bait and switchI was never offered a $fee waiver by any of the quite rude and unprofessional representatives I spoke with via phoneWaiving a $fee is asinine and insulting
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I very strongly would like to ensure that you fully understand and could grasp the disappointment that I am feeling as a result of the repossession of my three bedroom villaMy husband and myself worked hard for many years to pay over $29,to own the three bedroom villas and it meant so much to usThe three bedroom villa was not only apart of your resort which we loved and spent many years investing in but by losing that three bedroom villa we feel as though we lost something almost as valuable as money and that is our memoriesWe have children, grand children and even great grandchildren who we shared wonderful memories with us inside that villaAlthough we were able to pay off our three bedroom villa over many years even while making ends meet every now and then I feel empty without itWe were happily paying off the villa but due to adjustments in retirement to a fixed income we have run into some financial issues like anyone has at one point and timeWhen my husband and I were unable to keep up our maintenance fees we tried our best to get things paid but it was not in enough time for you to take out three bedroom villa awayOut of all the weeks we owned at your resort we had already paid that three bedroom villa off and it was the one that was chosen to be taken awayI am very delighted with your offer of a two bedroom villa but all that I ask is that you please reconsider the two bedroom for the three bedroom my family worked so hard to pay off for so many yearsYour company and resort that I have dealt with since the 1980's has been the reason I have family members who also own on your property and one day the same three bedroom villa you may possibly return to me will be passed on to my family to help this resort continue to grow and flourish,
Regards,
*** ***

November 10, Dear *** ***:I am writing in response to your email correspondence of November 7, in the above referenced complaintOn the same day that we received the complaint, the *** contacted our Customer Service Department with their concerns.Upon receipt
of the complaint, I reviewed our records concerning the *** ** *** *** timeshare membership purchased by *** and *** *** on November 6, I also reviewed marketing contacts related to that account which indicate that although the *** did receive a recent marketing contact as referenced in their complaint, there was no change in their existing membership with our company as a result of that visit to their homeAs such, there is no deed or other paperwork to dissolve as requested in the complaint.With respect to the request that Bushkill not contact the *** again, I have included their names and telephone number on our internal Do Not Call list so that they are not contacted for future marketing offersHowever, because the *** do have a pre-existing timeshare membership with our company, they will continue to receive annual maintenance fee billings and contact from our Financial Services representatives relating to maintenance fees for that membership.I trust that this will resolve the complaint with your officeIf you have questions, please feel free to contact meThank you.Very truly yours,FAndrew W
Corporate Counsel

December 4, 2014Dear *** ***:I am writing in response to your email correspondence of December 3, in the above referenced complaintUpon receipt of the complaint, I reviewed our records concerning the one (1) year *** at *** *** timeshare membership purchased by *** and ***
*** during a marketing visit to our resort in March of this yearThe *** did receive a certificate for a complimentary stay at the resort in April as a bonus for their purchaseThey also used the actual time that they purchased and for which they paid their maintenance fee during a stay in September.The visit at issue in the complaint involved a marketing stay from November through November 9, The purpose of that offer to the *** was to encourage them to renew their membership at our resortThe process for scheduling such marketing visits involves the offer of a complimentary stay, provided that the guest attends a timeshare marketing presentationIn order to avoid any doubt as to the arrangement, this requirement is explained verbally and in writing on three (3) occasionsI have enclosed a sample email conformation letter that is sent to marketing guests which clearly explains the requirements for a complimentary visit and the charges that will be incurred if the guest fails to attend the presentation.The *** were charged for their visit because they did not attend the marketing presentationIt is our position that this requirement was clearly stated to the ***I would also point out that the *** had attended a similar marketing presentation as a condition of a complimentary stay less that a year agoNevertheless, our company is willing to refund the charges for the *** November stay, provided that they attend a sales presentation at our resortThey should contact Laura at ###-###-#### to make the necessary arrangements.I trust that this will resolve the complaint with your officeIf you have questions, please feel free to contact meThank you.Very truly yours,FAndrew WCorporate Counsel

May 20, 2014Revdex.com,I am writing concerning the complaint filed by *** ***She purchased and received a transmission for a *** ***When she picked up the transmission from us she brought up the old transmission to compare them, they matched, if our
transmission was different so was original one in her vehicleHowever, she waited months to contact us stating there was a problemOur policy is that we only guarantee our parts for days, we do not guarantee any labor costsWe did return her call once, but never heard more from her until nowWe intend to call her to make arrangements to have her drive the vehicle to our business.Then we will drive the vehicle to determine the problem and try to remedy the situation.Sincerely,

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me If possible, please forward the response below to the Bushkill Group in regards to my complaint Moving forward to preserve better business relationships with TimeShare owners, please work in a timely manner to prepare and forward documents from the Bushkill Group to ***, Although the processing time frame was reported to be 4-weeks, it actually took over weeks I am fully aware that the documents did not get sent to *** until 1-22-and our contracts were signed on 12-13-
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

January 8, 2015Dear *** ***:I am writing in response to your correspondence regarding the above referenced matter.According to our records, the corporation did offer to release *** *** from her contract in November of However, *** *** did not respond to the offerTherefore, the
offer became null and void and the account returned to collections.In November of 2007, in accordance with the default provisions set forth in *** ***’s Contract for Deed, a Notice of Right to Cure was sent to herAgain, we received no response from *** ***Accordingly, under the corporation’s rights under the contract, her account was cancelled and charged-offThe account was then sent to a third party collection agency.While we are under no obligation to do so, we have opted to cancel *** ***’s obligations *** *** in exchange for the corporation’s retention of all monies paid to dateBy doing so, *** ***'s would be relieved of all obligations to *** *** including any outstanding debtIn addition, the corporation would contact the appropriate Credit Bureaus to adjust *** ***’s credit report to show “loan closed settled for less than full balance”.Enclosed herewith please find General Releases to be signed by *** *** and Bushkill Group IncI would appreciate it if you would have her sign both copies in the presence of a Notary Public and forward them back to this office for signatureThe corporation will then forward *** *** a fully executed General Release for her records.Please be advised that if *** *** does not respond to this offer, her account will be returned to third party collections.If you have any questions please feel free to contact me at the number below, extension ***.Very Truly
Yours,Nicole G.Senior Paralegal

January 19, 2015Dear [redacted]:I am writing in response to your email correspondence of January 15, 2015 in the above referenced complaint. Our records indicate that [redacted] has made a number of changes since her first [redacted] timeshare purchase (Membership #[redacted]) on April 4,...

2009. Specifically, [redacted] purchased a second [redacted] timeshare (Membership #[redacted]) on August 17, 2010. The most recent transaction on March 23, 2013 involved the upgrade of [redacted] Membership #[redacted] to a new [redacted] Villas Membership #[redacted]. I have enclosed a copy of the Relinquishment of [redacted] Membership document signed by [redacted] as part of that transaction. I have also enclosed a copy of the Combination Addendum For [redacted] Villas Membership signed by [redacted] during her most recent transaction referenced in her complaint. [redacted] expressly acknowledged that she was retaining her other [redacted] membership #[redacted] in addition to her new [redacted] Villas membership. In other words, [redacted] has owned two (2) timeshare memberships with our company since 2010. Her allegation that she did not know she would have two memberships after her 2013 upgrade is simply inaccurate.By way of explanation concerning [redacted]’s reference to a “rental,” [redacted] timeshare memberships are a Right To Use membership contract for a specific number of years, whereas [redacted] Villas timeshare memberships are deeded interests of a fractional period of time in a [redacted] Villas unit that exist indefinitely. As such, [redacted] Villas memberships are considered an upgrade from [redacted] memberships.Contacts to [redacted] by our Financial Services Department between October 1, 2014 and January 12, 2015 indicate attempts to work with [redacted] to reconfigure her membership status to something she could afford. Although these efforts were unsuccessful due to [redacted]’s refusal to make any further payments, our company remains willing to work with her to attempt to accommodate her financial situation. I would ask that she contact our Financial Services Department at ###-###-#### to resolve her membership obligations.If you have questions, please feel free to contact me. Thank you.Very truly yours,F. Andrew WCorporate Counsel

January 8, 2015
Dear [redacted]:
I am writing in response to your correspondence regarding the above referenced matter.
According to our records, the corporation did offer to release [redacted] from her contract in November of 2006. However, [redacted] did not respond to...

the offer. Therefore, the offer became null and void and the account returned to collections.In November of 2007, in accordance with the default provisions set forth in [redacted]’s Contract for Deed, a Notice of Right to Cure was sent to her. Again, we received no response from [redacted]. Accordingly, under the corporation’s rights under the contract, her account was cancelled and charged-off. The account was then sent to a third party collection agency.While we are under no obligation to do so, we have opted to cancel [redacted]’s obligations [redacted] in exchange for the corporation’s retention of all monies paid to date. By doing so, [redacted]'s would be relieved of all obligations to [redacted] including any outstanding debt. In addition, the corporation would contact the appropriate Credit Bureaus to adjust [redacted]’s credit report to show “loan closed settled for less than full balance”.
Enclosed herewith please find General Releases to be signed by [redacted] and Bushkill Group Inc. I would appreciate it if you would have her sign both copies in the presence of a Notary Public and forward them back to this office for signature. The corporation will then forward [redacted] a fully executed General Release for her records.
Please be advised that if [redacted] does not respond to this offer, her account will be returned to third party collections.If you have any questions please feel free to contact me at the number below, extension [redacted].
Very Truly
Yours,
Nicole G.
Senior Paralegal

May 11, 2015
Dear [redacted]:
I am writing in response to your email correspondence of May 6, 2015 in the above referenced complaint. Our records indicate that [redacted] accepted a promotional special offer at our resort, with a scheduled stay commencing on 2/27/15. The...

telephone script for our Marketing Department expressly includes the statement that “because this is a special promotional offer it is non-refundable.” It further provides that “if for any reason you need to change the reservation, you must call at least 72 hours prior to your arrival to reschedule your reservation.” Reservations rescheduled at least 72 hours in advance incur a $7.95 fee for the change.[redacted] called on 2/23/15 to cancel his reservation and was advised that per the terms of the promotion he could not cancel, but could reschedule for the $7.95 fee. He spoke with the same individual that had confirmed his original reservation with details concerning the terms of the special promotional offer, including the fact that it was non-refundable.[redacted] is seeking to cancel the reservation for a refund. Although that is not permitted, he may still reschedule. In other words, although [redacted] was not available to utilize his original reservation, he may still have the benefit of the deeply discounted stay at another date. Bushkill Group will waive the $7.95 normal rescheduling fee for [redacted].If you have questions, please feel free to contact me. Thank you.
Very truly yours,F. Andrew W

November 10, 2014Dear [redacted]:I am writing in response to your email correspondence of November 7, 2014 in the above referenced complaint. On the same day that we received the complaint, the [redacted] contacted our Customer Service Department with their concerns.Upon receipt of the complaint, I...

reviewed our records concerning the [redacted] timeshare membership purchased by [redacted] and [redacted] on November 6, 1994. I also reviewed marketing contacts related to that account which indicate that although the [redacted] did receive a recent marketing contact as referenced in their complaint, there was no change in their existing membership with our company as a result of that visit to their home. As such, there is no deed or other paperwork to dissolve as requested in the complaint.With respect to the request that Bushkill not contact the [redacted] again, I have included their names and telephone number on our internal Do Not Call list so that they are not contacted for future marketing offers. However, because the [redacted] do have a pre-existing timeshare membership with our company, they will continue to receive annual maintenance fee billings and contact from our Financial Services representatives relating to maintenance fees for that membership.I trust that this will resolve the complaint with your office. If you have questions, please feel free to contact me. Thank you.Very truly yours,F. Andrew WCorporate Counsel

January 3, 2014
Dear **. and [redacted]. [redacted]:
I am writing on behalf of Bushkill Group Inc. formerly known as Resorts USA, Inc. and parent company of HRP Corp. d/b/a [redacted] in response to your letter dated November 3, 2013 (postmarked December 6, 2013). Your...

letter suggests that you are disputing the validity of your account with our company. Accordingly, in response to your dispute I have enclosed copies of the [redacted] Contract for Deed and Contract for Sale of Real Estate that you signed for each of the two (2) memberships you purchased on October 14, 2012. Those documents set forth the financial information relating to your obligation to Bushkill Group Inc. As you know, the current memberships are only the most recent of many membership changes you have made with our company.
With respect to your current memberships, the amount of points usage has changed in accordance with your various downgrade and upgrade transactions. The high points total of 178,000 that you reference was actually related to your former Fifth Share membership. The most recent transaction resulted in a cancellation of your Four Season membership #[redacted] (77,950 points) to a 2 Bedroom Summer week and a 2 Bedroom Ski week (98,900 points). Although you do have fewer points than the Fifth Share, your most recent transaction resulted in a considerable increase in points usage.
Your letter indicates that you will not make further payments on your account. Your account is presently due for the November 2013 monthly payments and thereafter. Please refer to the Default provisions in the enclosed documents with respect to failure to make required payments. Also, in accordance with your contract and loan application with our company, the status of your account is reported to the Credit Reporting Agencies.
If you wish to discuss options concerning your account, please contact our Financial Services Department at ###-###-####.
Very truly yours,

December 4, 2014Dear [redacted]:
I am writing in response to your email correspondence of December 3, 2014 in the above referenced complaint. Upon receipt of the complaint, I reviewed our records concerning the one (1) year [redacted] at [redacted] timeshare membership purchased by...

[redacted] and [redacted] during a marketing visit to our resort in March of this year. The [redacted] did receive a certificate for a complimentary stay at the resort in April as a bonus for their purchase. They also used the actual time that they purchased and for which they paid their maintenance fee during a stay in September.The visit at issue in the complaint involved a marketing stay from November 7 through November 9, 2014. The purpose of that offer to the [redacted] was to encourage them to renew their membership at our resort. The process for scheduling such marketing visits involves the offer of a complimentary stay, provided that the guest attends a timeshare marketing presentation. In order to avoid any doubt as to the arrangement, this requirement is explained verbally and in writing on three (3) occasions. I have enclosed a sample email conformation letter that is sent to marketing guests which clearly explains the requirements for a complimentary visit and the charges that will be incurred if the guest fails to attend the presentation.
The [redacted] were charged for their visit because they did not attend the marketing presentation. It is our position that this requirement was clearly stated to the [redacted]. I would also point out that the [redacted] had attended a similar marketing presentation as a condition of a complimentary stay less that a year ago. Nevertheless, our company is willing to refund the charges for the [redacted] November stay, provided that they attend a sales presentation at our resort. They should contact Laura at ###-###-#### to make the necessary arrangements.
I trust that this will resolve the complaint with your office. If you have questions, please feel free to contact me. Thank you.
Very truly yours,
F. Andrew W
Corporate Counsel

I am writing in response to your email correspondence of July 8, 2015 in the above referenced complaint. Ms. [redacted] is correct in stating that our Public Safety Department did respond to a report of an injury to her son while he was staying at our resort. Per the information relayed by Ms....

[redacted]’s father, the child received an injury while walking down the staircase in the villa where he was staying. Ms. [redacted] has access to the same source for that information. We do not have a medical staff at the resort, but the guests were in fact referred to a local urgent medical care facility for medical evaluation.Contrary to the complaint, per normal procedure Resort management did contact the child’s grandmother on July 4 as a follow up. Moreover, as Ms. [redacted] submitted her complaint two days ago, there have been some developments since that time. Specifically, Ms. [redacted] did in fact speak with Lisa S[redacted], our Safety and Risk Coordinator who provided the name and telephone number of the insurance adjuster who would be handling her claim. She subsequently called our Customer Service Department and was properly referred back to Ms. S[redacted]. Ms. [redacted] has also been in contact with the insurance adjuster.
With respect to a resolution, although we regret that Ms. [redacted]’s son injured himself while vacationing at our resort, the injury was not the result of any defect or misconduct on our part. The fact that her son was injured does not obligate our company to payment of her medical bills and, as explained to Ms. [redacted], our insurance policy does not provide for payment of medical expenses under these circumstances.
If you have questions, please feel free to contact me. Thank you.
Very truly yours,
F. Andrew W[redacted]Corporate Counsel

April 21, 2014Dear **. [redacted]:I am writing in response to your email correspondence of April 16, 2014 in the above referenced complaint. Upon receipt of the complaint, I reviewed our records which indicate that the [redacted] vacation points membership is actually...

owned by [redacted] and [redacted]. Inasmuch as the complaint refers to “we” and the fact that the membership records contain the same mailing address for both parties, I will include **. [redacted] in my response.With respect to the complaint, the membership purchased by **. [redacted] and **. [redacted] was a three (3) year membership. The three (3) year term is expressly stated in the Agreement directly above where **. [redacted] and **. [redacted] signed when they purchased on April 9, 2012. They have properly received billings for the second and third years’ fees that remain outstanding. Moreover, our company representatives are not in the practice of holding guests “hostage” or otherwise forcing them to enter into any agreement. **. [redacted] and **. [redacted] participated in a reduced fee stay at our resort during which they attended a marketing program as a condition of the reduced accommodation rate.What appears to be the real issue is the extremely unfortunate change in circumstances for **. [redacted] and **. [redacted], hi light of those changed circumstances, our company will agree to release them from the unpaid financial obligations. I have enclosed a General Release which must be signed by [redacted] and [redacted], notarized and returned to my office in order to complete the cancellation of their contract as they have requested.Thank you for your cooperation in this matter. If you have any questions please feel free to contact me at the number below.Very truly yours,

June 12, 2015
Dear [redacted]:I am writing in response to your email correspondence of June 9, 2015 in the above referenced complaint. I have reviewed our membership file for [redacted]. She does in fact currently have two (2) memberships totaling five weeks of usage. Her most...

recent purchase was actually in 2005.As [redacted] correctly notes in her complaint, she previous had a third membership with our company. However, contrary to her assertion there was no “decision by someone to take away” her three bedroom villa membership. Rather, that membership was forfeited in 2011 by [redacted]’s default in paying her maintenance fees over a period of several years in accordance with the default provisions of her membership contract. [redacted] was given advance notice of her default and opportunities to cure that default before the membership was canceled.
We cannot reinstate [redacted]’s three bedroom villa membership that was canceled four (4) years ago. However, in light of her request, our company is willing to provide [redacted] with a two bedroom, summer season [redacted] Villas membership which she would have the right enjoy in addition to her two (2) existing memberships, subject to her payment of the annual maintenance fees.Please advise if this is acceptable to [redacted] so that I may make the proper arrangements. If you have questions, please feel free to contact me. Thank you.
Very truly yours,F. Andrew W. Corporate Counsel