Business Consumer Alliance, Inc.

Initial Business Response /* (1000, 5, 2016/02/16) */
Dear Mr***,
We apologize for any difficulties that you experienced with cancelling your membershipThe sales representative called you on February 11, 2016, to follow up and answer any questionsHe confirmed with you that you
acknowledged providing a new credit card for December's payment and that he was not aware that you changed your mind and decided to cancel until our office received a complaint from the Revdex.comWe cancelled the membership and refunded your credit card promptly in the amount of $for the January and February payment on February 12, We appreciate the support you provided and wish your company all the best
Cordially,
*** ***

Initial Business Response /* (1000, 5, 2015/08/21) */
Dear Ms. [redacted],
We are confused how your company would not realize that we are a separate entity and not part of the Revdex.com. In March 2014, a statement and renewal letter was sent to your company with our Business Consumer Alliance (BCA)...

letterhead. We received a payment online and sent you a BCA Welcome package. In February 2015, you renewed your membership again using our online payment system. Another BCA Welcome package was mailed in the following month. All of our materials are labeled with the name, Business Consumer Alliance. On August 3, 2015, you spoke with [redacted] in our Accounting Department. You indicated to her that the invoices looked similar to the Revdex.com invoices. She assured you that our BCA invoices are nothing alike. You were silent when she asked you if you were looking at an old invoice when our company was operating as the Revdex.com. You admitted that the invoice was from 2012 and had our address. It's hard to believe that someone could draw the conclusion that they were paying for Revdex.com dues when every aspect of the transaction has BCA listed.
In January of 2013, our Members voted to change our name from Revdex.com of the Southland, Inc. to Business Consumer Alliance, Inc., conditioned upon the event that we'd no longer be allowed to operate under the Revdex.com name. We resigned in March, 2013. The only corporate change made to our organization was the name. When we resigned from the Revdex.com system over two years ago, we retained the rights to all of the data which included our member companies and any information such as complaints and inquiries used to report to the public. Your company I.D. number, like all assigned company I.D. numbers, remained the same because we own the data.
We are aware that the Revdex.com brand is important to you because it is highly recognized; however, we question the integrity of the tactics used by the Revdex.com to misrepresent our services. This is not the first complaint of Revdex.com sales tactics. Our attorney has already been dealing with the Revdex.com regarding this matter. Additionally, based on your conversation with [redacted] in our Accounting Department, the Revdex.com told you to call and demand a refund and if we refused, to file a complaint. [redacted] explained to you that there were no misrepresentations and had you simply called prior to paying the renewal, we could have cleared up any questions. As you clearly indicated, the Revdex.com is instructing our customers to cancel membership and seek reimbursement to subsidize Revdex.com dues. These types of business practices are questionable. We must respectfully decline your request for a refund; however, we will honor your request to cancel your membership. We stand by our position that no misrepresentations were made and we fulfilled our obligations to provide membership services. We have been reporting your company as a member of BCA with the highest rating possible, AAA. Potential customers who checked your company record has access to all of this information and the benefits that come with your membership were available for use.
We wish you all the best.
Cordially,
[redacted] / Vice President of Business Practices
Initial Consumer Rebuttal /* (3000, 7, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello [redacted]
As stated in my complaint, it is confusing because the verbiage and location of everything is exactly the same. Also, Revdex.com did not tell me to DEMAND a refund as you state. They advised me to contact your company, explain the situation, and ask if a refund or a partial refund could be provided. I will DEFINITELY want to cancel my membership with your company effective immediately (from the date of the complaint will be nice). Now, since I have paid the fees for 4/1/15-3/31/16, can I get a prorated refund for the months left that I have already prepaid for. It would seem very unfair to offer a cancellation of membership, yet continue to keep fees, wouldn't you agree?
Please refund a prorated amount. I think that would be the ethical thing to do.
You stated that your lawyers are working on complaints regarding Revdex.com tactics, but [redacted] is the one who told me the following:
-BCA can offer more services than Revdex.com can
-the only reason BCA separated from Revdex.com is that the Revdex.com was trying to limit the opportunities to consumers that BCA wanted to provide (doesn't make any sense to me since you appear to offer complaint negotiations which they do provide)
-she was rude immediately after I stated that I would like a refund
I don't know if you are aware, but there are complaints online as well of unethical business practice about BCA. I'm sure a technically savvy company like yours must also be aware of all the negative reviews online as well (I don't think I need to list, all the "unethical" business practice complaints can easily be found online. So, please do not lecture me or Revdex.com about unethical sales tactics, etc.
I am just letting you know that I can guarantee there are other small contractors out there that are continuing to pay your company thinking you are Revdex.com. Also, when BCA separated from Revdex.com, I did call in the first year and I was told that your company is the Revdex.com in the area...so of course, I am confused.
I would like to request for a prorated refund. I want to put this issue behind me and move forward as I'm sure your company does as well.
Thank you,
[redacted]
Kwon's Painting, Inc.
Final Consumer Response /* (4200, 11, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am done with this company. Will never do business with them again. A $465.00 lesson learned. It's a shame that a business where the customer is clearly stating there was an error has no empathy toward the situation, but rather gets defensive and refuses any refund (even though the membership just started on April of this year and it has only been 5 months, with over a month of that time disputing).
Final Business Response /* (4000, 13, 2015/09/08) */
We respectfully disagree that there was any error or misrepresentation. Your company made the decision to cancel, when we offered to continue the membership for the remainder of the term.
Cordially,
[redacted]

Dear
Mr. [redacted],
We
would be glad to update any incorrect information pursuant to your many
requests. However, you refuse to let us know what the incorrect information is.
Your company was formerly a member of Business Consumer Alliance (BCA) in 2015.
When you applied for membership you...

provided our office with your company’s
background information including your company name, Aztec Carpet Cleaning and
Home Repair, LLC. We sent you a Welcome Kit and information about our benefits
including our Review Conversion Program.  You company sent our office a
list of 8 customers to contact that you provided carpet cleaning services for.
This is the reason there are reviews posted regarding the carpet cleaning
services you state you no longer provide. All of the reviews are positive and
have 5 Star ratings. We  removed the carpet cleaning reviews as requested
since your company is no longer offering carpet cleaning services.  
On
July 6, 2015, we cancelled your membership per your request. On July 12, 2016,
you spoke with [redacted], Sales Manager, regarding a call you received from
our office to renew your membership. You indicated to Ms. [redacted] that we had
inaccurate information for your company. She informed you there was no cost to
update any information and that she would be happy to make any changes. You
refused her request and demanded that we remove your report. She advised you
that we do not remove reports. She referred you to a supervisor, but you
refused to speak with anyone.  Our sales person received many harassing
phone calls from you stating that you would not stop calling her until we
removed your report.  On July 25, 2016, the Vice President of Customer
Service replied to your email stating in part that you did not register with
BCA and you demand to have false information removed from our servers with
threats of a lawsuit for misleading and inaccurate information. She wrote back
to you stating that we respectfully deny your request to remove the report
under the protections of the First Amendment to the Constitution and let you
know that your report shows an, “AAA” rating. She also asked you to provide the
inaccurate information. We received no response. You emailed our office again
on August 25, 2016, using the email address of [redacted]@gmail.com stating, “All information
is accurate, remove it all” and you posted an inquiry on our Ask The Expert
forum. Victor emailed you to let you know
we would be happy to correct any inaccurate information and sent you a link to
your BCA Report. Once again, we received no response. Your statement that we
would agree to remove the report for a monthly fee contradicts our emails to
you stating that we do not remove reports and the many correspondences you
received from various staff members asking you to provide the correct
information to update your report. At no time, did we ask for any fees.
BCA’s
publication of complaints and ratings are protected by the First Amendment to
the Constitution. Our reporting is subject to the same constitutional and
state law protections that exist for newspapers, magazines, television, and a
myriad of other sites like Revdex.com (Revdex.com), Yelp and Google that
publish reviews and ascribe ratings to businesses. Furthermore, the
Communication Decency Act, a federal law, goes even further and gives immunity
for publication of this kind of material. But for this law, it would be
difficult for search engines to do what they do. We don’t restrict our
reporting to those companies that give their consent. As we mentioned before,
we stand behind our position and we must respectfully deny your request to
remove the report.
We
do not discriminate against any business including your competitors. We do not
have a report for all companies. If we do not have a report, it is because we
have not received any inquiries, complaints or any other reason to create a
report. Even if we had a report for your competitors, we rate your company with
the highest rating possible and you are in good standing. We compared our
report to the Revdex.com Report to verify if there was anything inaccurate since you
are a member of the Revdex.com. Based on the information we initially received from
you and the Revdex.com Report, we believe the report is accurate. We do not have proof
of your 2000 business start date. The business start date we have for your
business is based on your corporation filing. If you have evidence of the 2000
business start date please forward it to our office.  We have proven time
after time our willingness to cooperate and update your information despite the
harassing phone calls and emails we have received. Please let us know if you
would like any information updated.
Thank
you for writing.

Initial Business Response /* (1000, 5, 2016/07/06) */
Dear Mr. [redacted],
Business Consumer Alliance's (BCA) objective is to provide accurate reporting to the public with updated information. The report for The Engine Pros & Machine Shop, Inc., could have been updated immediately and the...

frustration avoided if the communication was clear. We were not aware that the license information had changed until we researched this information on our own. Your company had a negative rating due to an unanswered complaint and cancelled license, ARD# XXXXXX. Upon further research, our office found a valid license ARD#XXXXXX, which is registered to owner, [redacted] Heredia. We updated the information and the rating is now, BB. If your company is interested in responding to the unanswered complaint filed in 2014 from Sheri Evans, it could increase the rating further. We appreciate receiving the response to the pending complaint that was recently filed on June 16, 2016, and have forwarded the response to the customer in anticipation of a rebuttal. We apologize that we were not able to properly address the callers over the phone. However, we were unsure if the individuals calling had any association with the company and what their concerns were due to the vague information provided over the phone.
We received three separate calls from individuals regarding your company on June 29, 2016, the date you filed the complaint with the Revdex.com. The initial call was made to our Customer Service Representative, [redacted] Although in your complaint you mention [redacted], whom never spoke with anyone at your company. According to [redacted] the first man that called us on the phone was inquiring about the report we had for, "The Engine Pros." He said he was checking on this business before taking his car to get some work done. She went over the information in the report including the Bureau of Auto Repair licensing. She explained that our records show the license was cancelled since 2013, which was verified earlier this year. He then raised his voice and said he was recording the phone call and the information we were reporting was wrong/false. She did not give authorization to record the phone call, and tried to assist him by explaining that the information we are reporting is the license we have in our records, but we can confirm the license he has. The man yelled that he was the co-owner and that we were reporting the wrong information. She asked again, for the correct information to verify and update our report in case it was not the most recent information. The "co-owner", never mentioned his name and continued to talk over her and started to talk about our separation with the Revdex.com and stated we were out to get him. She replied, that we resigned from the Revdex.com. He continued to yell. She let him know that she had no choice, but to terminate the call and wished him a good day. A few minutes later, she received another phone call and recognized it was the same man calling because he had the same voice. He said he was with Engine Pros and he wanted to file a complaint. He told her his name was, [redacted] is not listed as a principal in our records.
Liz asked me to speak with the man on the phone. When I got on the phone, the man told me he was recording our conversation. I let him know that he did not have my permission to record the call; however, I inquired how I could help him. I asked if he was complaining about Engine Pros & Machine Shop and he said he was not. He was very vague on the phone. I asked for his full name and he said [redacted] T. I asked if he could spell his last name out and he said, "Te." I let him know that we had no record of him listed in our system for the business and that I could not discuss company information without the authorization from the owner. He then said he wanted to file a complaint against Business Consumer Alliance. It was at this time that I asked to have the owner of the company email me his concerns. Another man called later and spoke to one of our other representatives, [redacted]. He called stating he was the "manager" and that we are reporting wrong information about his business. He did not mention his name. The representative advised him that we received two calls earlier and asked to have the owner place his concerns in writing.
We apologize that the issue could not be addressed immediately because of the suspicious calls received. Our intentions are to reflect accurate information. We will gladly make any changes if necessary with the permission of the owner/management. Please feel free to contact me directly.
Cordially,
[redacted]

Initial Business Response /* (1000, 5, 2015/12/18) */
Please accept our apologies. Our goal is to provide excellent service and respond to questions or concerns in a professional manner. I spoke to the representative and she advised me that she spent a lot of time answering your questions regarding...

our services. You were asking questions relating to our arbitration program and expressed interest in our review program as well. During this conversation, you agreed with the explanation she provided and what she was stating. The conversation ended on a good note. The representative took no issue with your request to cancel and forwarded your information to our Accounting Department, which cancelled the membership on that same day. She wished your business luck and the called ended. A few minutes later, she received a call from you yelling and screaming that you were not interested in membership. She explained that she was in the process of cancelling your membership and did not in fact call you a second time. You would not allow her to speak and it was at this point that she informed you that she would be ending the call.
Your membership was cancelled pursuant to your request. We respectfully deny your request for a refund. We have fulfilled our obligations to provide you with membership services. Your company has the highest rating possible of AAA. Potential customers who checked your company record has access to all of this information and the benefits that came with your membership were available for use.
We wish your company the best with your future endeavors.
Cordially,
[redacted] Vice President of Business Practice
Initial Consumer Rebuttal /* (3000, 7, 2015/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the response is inaccurate , embellished at least.She did wish me good luck however because judging by my attitude I was going to need it !!!! Really. Apology unaccepted.