Initial Business Response / [redacted] (1000, 5, 2016/07/06) */ Dear Mr [redacted] , Business Consumer Alliance's (BCA) objective is to provide accurate reporting to the public with updated informationThe report for The Engine Pros & Machine Shop, Inc., could have been updated immediately and the frustration avoided if the communication was clearWe were not aware that the license information had changed until we researched this information on our ownYour company had a negative rating due to an unanswered complaint and cancelled license, ARD# XXXXXXUpon further research, our office found a valid license ARD#XXXXXX, which is registered to owner, [redacted] HerediaWe updated the information and the rating is now, BBIf your company is interested in responding to the unanswered complaint filed in from Sheri Evans, it could increase the rating furtherWe appreciate receiving the response to the pending complaint that was recently filed on June 16, 2016, and have forwarded the response to the customer in anticipation of a rebuttalWe apologize that we were not able to properly address the callers over the phoneHowever, we were unsure if the individuals calling had any association with the company and what their concerns were due to the vague information provided over the phone We received three separate calls from individuals regarding your company on June 29, 2016, the date you filed the complaint with the Revdex.comThe initial call was made to our Customer Service Representative, [redacted] Although in your complaint you mention [redacted] , whom never spoke with anyone at your companyAccording to [redacted] the first man that called us on the phone was inquiring about the report we had for, "The Engine Pros." He said he was checking on this business before taking his car to get some work doneShe went over the information in the report including the Bureau of Auto Repair licensingShe explained that our records show the license was cancelled since 2013, which was verified earlier this yearHe then raised his voice and said he was recording the phone call and the information we were reporting was wrong/falseShe did not give authorization to record the phone call, and tried to assist him by explaining that the information we are reporting is the license we have in our records, but we can confirm the license he hasThe man yelled that he was the co-owner and that we were reporting the wrong informationShe asked again, for the correct information to verify and update our report in case it was not the most recent informationThe "co-owner", never mentioned his name and continued to talk over her and started to talk about our separation with the Revdex.com and stated we were out to get himShe replied, that we resigned from the Revdex.comHe continued to yellShe let him know that she had no choice, but to terminate the call and wished him a good dayA few minutes later, she received another phone call and recognized it was the same man calling because he had the same voiceHe said he was with Engine Pros and he wanted to file a complaintHe told her his name was, [redacted] is not listed as a principal in our records Liz asked me to speak with the man on the phoneWhen I got on the phone, the man told me he was recording our conversationI let him know that he did not have my permission to record the call; however, I inquired how I could help himI asked if he was complaining about Engine Pros & Machine Shop and he said he was notHe was very vague on the phoneI asked for his full name and he said [redacted] TI asked if he could spell his last name out and he said, "Te." I let him know that we had no record of him listed in our system for the business and that I could not discuss company information without the authorization from the ownerHe then said he wanted to file a complaint against Business Consumer AllianceIt was at this time that I asked to have the owner of the company email me his concernsAnother man called later and spoke to one of our other representatives, [redacted] He called stating he was the "manager" and that we are reporting wrong information about his businessHe did not mention his nameThe representative advised him that we received two calls earlier and asked to have the owner place his concerns in writing We apologize that the issue could not be addressed immediately because of the suspicious calls receivedOur intentions are to reflect accurate informationWe will gladly make any changes if necessary with the permission of the owner/managementPlease feel free to contact me directly Cordially, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/12/18) */ Please accept our apologiesOur goal is to provide excellent service and respond to questions or concerns in a professional mannerI spoke to the representative and she advised me that she spent a lot of time answering your questions regarding our servicesYou were asking questions relating to our arbitration program and expressed interest in our review program as wellDuring this conversation, you agreed with the explanation she provided and what she was statingThe conversation ended on a good noteThe representative took no issue with your request to cancel and forwarded your information to our Accounting Department, which cancelled the membership on that same dayShe wished your business luck and the called endedA few minutes later, she received a call from you yelling and screaming that you were not interested in membershipShe explained that she was in the process of cancelling your membership and did not in fact call you a second timeYou would not allow her to speak and it was at this point that she informed you that she would be ending the call Your membership was cancelled pursuant to your requestWe respectfully deny your request for a refundWe have fulfilled our obligations to provide you with membership servicesYour company has the highest rating possible of AAAPotential customers who checked your company record has access to all of this information and the benefits that came with your membership were available for use We wish your company the best with your future endeavors Cordially, [redacted] Vice President of Business Practice Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) the response is inaccurate , embellished at least.She did wish me good luck however because judging by my attitude I was going to need it !!!! ReallyApology unaccepted
Dear Mr [redacted] , We would be glad to update any incorrect information pursuant to your many requestsHowever, you refuse to let us know what the incorrect information is Your company was formerly a member of Business Consumer Alliance (BCA) in When you applied for membership you provided our office with your company’s background information including your company name, Aztec Carpet Cleaning and Home Repair, LLCWe sent you a Welcome Kit and information about our benefits including our Review Conversion Program You company sent our office a list of customers to contact that you provided carpet cleaning services for This is the reason there are reviews posted regarding the carpet cleaning services you state you no longer provideAll of the reviews are positive and have Star ratingsWe removed the carpet cleaning reviews as requested since your company is no longer offering carpet cleaning services On July 6, 2015, we cancelled your membership per your requestOn July 12, 2016, you spoke with [redacted] ***, Sales Manager, regarding a call you received from our office to renew your membershipYou indicated to Ms [redacted] that we had inaccurate information for your companyShe informed you there was no cost to update any information and that she would be happy to make any changesYou refused her request and demanded that we remove your reportShe advised you that we do not remove reportsShe referred you to a supervisor, but you refused to speak with anyone Our sales person received many harassing phone calls from you stating that you would not stop calling her until we removed your report On July 25, 2016, the Vice President of Customer Service replied to your email stating in part that you did not register with BCA and you demand to have information removed from our servers with threats of a lawsuit for misleading and inaccurate informationShe wrote back to you stating that we respectfully deny your request to remove the report under the protections of the First Amendment to the Constitution and let you know that your report shows an, “AAA” ratingShe also asked you to provide the inaccurate informationWe received no responseYou emailed our office again on August 25, 2016, using the email address of [redacted] @gmail.com stating, “All information is accurate, remove it all” and you posted an inquiry on our Ask The Expert forumVictor emailed you to let you know we would be happy to correct any inaccurate information and sent you a link to your BCA ReportOnce again, we received no responseYour statement that we would agree to remove the report for a monthly fee contradicts our emails to you stating that we do not remove reports and the many correspondences you received from various staff members asking you to provide the correct information to update your reportAt no time, did we ask for any fees BCA’s publication of complaints and ratings are protected by the First Amendment to the ConstitutionOur reporting is subject to the same constitutional and state law protections that exist for newspapers, magazines, television, and a myriad of other sites like Revdex.com (Revdex.com), Yelp and Google that publish reviews and ascribe ratings to businessesFurthermore, the Communication Decency Act, a federal law, goes even further and gives immunity for publication of this kind of materialBut for this law, it would be difficult for search engines to do what they doWe don’t restrict our reporting to those companies that give their consentAs we mentioned before, we stand behind our position and we must respectfully deny your request to remove the report We do not discriminate against any business including your competitorsWe do not have a report for all companiesIf we do not have a report, it is because we have not received any inquiries, complaints or any other reason to create a reportEven if we had a report for your competitors, we rate your company with the highest rating possible and you are in good standingWe compared our report to the Revdex.com Report to verify if there was anything inaccurate since you are a member of the Revdex.comBased on the information we initially received from you and the Revdex.com Report, we believe the report is accurateWe do not have proof of your business start dateThe business start date we have for your business is based on your corporation filingIf you have evidence of the business start date please forward it to our office We have proven time after time our willingness to cooperate and update your information despite the harassing phone calls and emails we have receivedPlease let us know if you would like any information updated Thank you for writing
Initial Business Response / [redacted] (1000, 5, 2016/07/06) */ Dear Mr [redacted] , Business Consumer Alliance's (BCA) objective is to provide accurate reporting to the public with updated informationThe report for The Engine Pros & Machine Shop, Inc., could have been updated immediately and the frustration avoided if the communication was clearWe were not aware that the license information had changed until we researched this information on our ownYour company had a negative rating due to an unanswered complaint and cancelled license, ARD# XXXXXXUpon further research, our office found a valid license ARD#XXXXXX, which is registered to owner, [redacted] HerediaWe updated the information and the rating is now, BBIf your company is interested in responding to the unanswered complaint filed in from Sheri Evans, it could increase the rating furtherWe appreciate receiving the response to the pending complaint that was recently filed on June 16, 2016, and have forwarded the response to the customer in anticipation of a rebuttalWe apologize that we were not able to properly address the callers over the phoneHowever, we were unsure if the individuals calling had any association with the company and what their concerns were due to the vague information provided over the phone We received three separate calls from individuals regarding your company on June 29, 2016, the date you filed the complaint with the Revdex.comThe initial call was made to our Customer Service Representative, [redacted] Although in your complaint you mention [redacted] , whom never spoke with anyone at your companyAccording to [redacted] the first man that called us on the phone was inquiring about the report we had for, "The Engine Pros." He said he was checking on this business before taking his car to get some work doneShe went over the information in the report including the Bureau of Auto Repair licensingShe explained that our records show the license was cancelled since 2013, which was verified earlier this yearHe then raised his voice and said he was recording the phone call and the information we were reporting was wrong/falseShe did not give authorization to record the phone call, and tried to assist him by explaining that the information we are reporting is the license we have in our records, but we can confirm the license he hasThe man yelled that he was the co-owner and that we were reporting the wrong informationShe asked again, for the correct information to verify and update our report in case it was not the most recent informationThe "co-owner", never mentioned his name and continued to talk over her and started to talk about our separation with the Revdex.com and stated we were out to get himShe replied, that we resigned from the Revdex.comHe continued to yellShe let him know that she had no choice, but to terminate the call and wished him a good dayA few minutes later, she received another phone call and recognized it was the same man calling because he had the same voiceHe said he was with Engine Pros and he wanted to file a complaintHe told her his name was, [redacted] is not listed as a principal in our records Liz asked me to speak with the man on the phoneWhen I got on the phone, the man told me he was recording our conversationI let him know that he did not have my permission to record the call; however, I inquired how I could help himI asked if he was complaining about Engine Pros & Machine Shop and he said he was notHe was very vague on the phoneI asked for his full name and he said [redacted] TI asked if he could spell his last name out and he said, "Te." I let him know that we had no record of him listed in our system for the business and that I could not discuss company information without the authorization from the ownerHe then said he wanted to file a complaint against Business Consumer AllianceIt was at this time that I asked to have the owner of the company email me his concernsAnother man called later and spoke to one of our other representatives, [redacted] He called stating he was the "manager" and that we are reporting wrong information about his businessHe did not mention his nameThe representative advised him that we received two calls earlier and asked to have the owner place his concerns in writing We apologize that the issue could not be addressed immediately because of the suspicious calls receivedOur intentions are to reflect accurate informationWe will gladly make any changes if necessary with the permission of the owner/managementPlease feel free to contact me directly Cordially, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/12/18) */ Please accept our apologiesOur goal is to provide excellent service and respond to questions or concerns in a professional mannerI spoke to the representative and she advised me that she spent a lot of time answering your questions regarding our servicesYou were asking questions relating to our arbitration program and expressed interest in our review program as wellDuring this conversation, you agreed with the explanation she provided and what she was statingThe conversation ended on a good noteThe representative took no issue with your request to cancel and forwarded your information to our Accounting Department, which cancelled the membership on that same dayShe wished your business luck and the called endedA few minutes later, she received a call from you yelling and screaming that you were not interested in membershipShe explained that she was in the process of cancelling your membership and did not in fact call you a second timeYou would not allow her to speak and it was at this point that she informed you that she would be ending the call Your membership was cancelled pursuant to your requestWe respectfully deny your request for a refundWe have fulfilled our obligations to provide you with membership servicesYour company has the highest rating possible of AAAPotential customers who checked your company record has access to all of this information and the benefits that came with your membership were available for use We wish your company the best with your future endeavors Cordially, [redacted] Vice President of Business Practice Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) the response is inaccurate , embellished at least.She did wish me good luck however because judging by my attitude I was going to need it !!!! ReallyApology unaccepted
Dear Mr [redacted] , We would be glad to update any incorrect information pursuant to your many requestsHowever, you refuse to let us know what the incorrect information is Your company was formerly a member of Business Consumer Alliance (BCA) in When you applied for membership you provided our office with your company’s background information including your company name, Aztec Carpet Cleaning and Home Repair, LLCWe sent you a Welcome Kit and information about our benefits including our Review Conversion Program You company sent our office a list of customers to contact that you provided carpet cleaning services for This is the reason there are reviews posted regarding the carpet cleaning services you state you no longer provideAll of the reviews are positive and have Star ratingsWe removed the carpet cleaning reviews as requested since your company is no longer offering carpet cleaning services On July 6, 2015, we cancelled your membership per your requestOn July 12, 2016, you spoke with [redacted] ***, Sales Manager, regarding a call you received from our office to renew your membershipYou indicated to Ms [redacted] that we had inaccurate information for your companyShe informed you there was no cost to update any information and that she would be happy to make any changesYou refused her request and demanded that we remove your reportShe advised you that we do not remove reportsShe referred you to a supervisor, but you refused to speak with anyone Our sales person received many harassing phone calls from you stating that you would not stop calling her until we removed your report On July 25, 2016, the Vice President of Customer Service replied to your email stating in part that you did not register with BCA and you demand to have information removed from our servers with threats of a lawsuit for misleading and inaccurate informationShe wrote back to you stating that we respectfully deny your request to remove the report under the protections of the First Amendment to the Constitution and let you know that your report shows an, “AAA” ratingShe also asked you to provide the inaccurate informationWe received no responseYou emailed our office again on August 25, 2016, using the email address of [redacted] @gmail.com stating, “All information is accurate, remove it all” and you posted an inquiry on our Ask The Expert forumVictor emailed you to let you know we would be happy to correct any inaccurate information and sent you a link to your BCA ReportOnce again, we received no responseYour statement that we would agree to remove the report for a monthly fee contradicts our emails to you stating that we do not remove reports and the many correspondences you received from various staff members asking you to provide the correct information to update your reportAt no time, did we ask for any fees BCA’s publication of complaints and ratings are protected by the First Amendment to the ConstitutionOur reporting is subject to the same constitutional and state law protections that exist for newspapers, magazines, television, and a myriad of other sites like Revdex.com (Revdex.com), Yelp and Google that publish reviews and ascribe ratings to businessesFurthermore, the Communication Decency Act, a federal law, goes even further and gives immunity for publication of this kind of materialBut for this law, it would be difficult for search engines to do what they doWe don’t restrict our reporting to those companies that give their consentAs we mentioned before, we stand behind our position and we must respectfully deny your request to remove the report We do not discriminate against any business including your competitorsWe do not have a report for all companiesIf we do not have a report, it is because we have not received any inquiries, complaints or any other reason to create a reportEven if we had a report for your competitors, we rate your company with the highest rating possible and you are in good standingWe compared our report to the Revdex.com Report to verify if there was anything inaccurate since you are a member of the Revdex.comBased on the information we initially received from you and the Revdex.com Report, we believe the report is accurateWe do not have proof of your business start dateThe business start date we have for your business is based on your corporation filingIf you have evidence of the business start date please forward it to our office We have proven time after time our willingness to cooperate and update your information despite the harassing phone calls and emails we have receivedPlease let us know if you would like any information updated Thank you for writing